Customer Ratings & Reviews
- Model:
- 77-66213
- SKU:
- 6422365
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are pleased with the solid protection offered by the Defender Series Pro for Apple® iPhone® 12 and iPhone 12 Pro, as well as its overall quality and secure grip. Many find that the case fits easily in their pocket and appreciate its ease of use. However, some customers have noted that the case can be a bit bulky and have experienced some trouble with wireless charging, while others have expressed disappointment with the absence of a built-in screen protector.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Protection
Stick to black
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good protection, but color faded on one side and charging cover broke off in just 6 months
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Great to know the Defender Series Pro has your vote of confidence in terms of protection, but we were sorry to hear that your current unit has run into some aesthetic and structural struggles. Fortunately, we've got an awesome warranty to help get things back on track with a brand-new replacement. You can set things in motion using the following link and our friendly Otters will take it from there!
https://www.otterbox.com/en-us/warranty-begin
Cheers!
OtterBox Customer Service Team
Does not protect camera lens!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been using defender for my previous 2 phones but this one did not protect my phone. No camera lens protection. Phone fell from lap while sitting and the floor and camera lens broke even with tempered glass protector.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there.
We're sorry to hear about the damage to your device while it was in a Defender Series case. While our cases are tough, there are still some variables that our engineers are unable to predict. Though we can't extend our warranty to the device itself, we'd be more than happy to get you a replacement case. Please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Awful Attitude towards an elderly customer.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had finally talked my elderly mother into a new phone. I took her to Best Buy as I have always had wonderful care. From phones to TVs. This time, I can’t say that. The gentleman, was in a hurry, no patience at all. Got upset with her when she couldn’t remember her passwords. He was just all around nasty attitude. The bad thing is we won’t be back to buy her TV. I’m sure you don’t care but you have lost my business. Apple IS NOT to blame. Phone is what I expected! Your employee, needs a lesson in dealing with all types of customers. Not just young beautiful things!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Sorry to hear you and your mom had a disappointing experience. Although that's a bit out of our realm, if either of you has any questions or concerns about the OtterBox Defender Series Pro case that you seem to have picked up while in the store, please don't hesitate to ping our friendly Otters at 1-855-688-7269 and we'll always be happy to help!
Best,
OtterBox Customer Service Team
Broke in less than a month.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the OtterBox to protect my phone. The frame broke in less than a month, so I'm returning it for a refund. Not impressed at all...
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Not to discount the frustration that comes with any possession breaking, but for better or worse, the Defender Series Pro case wasn't actually engineered to be indestructible in and of itself so much as it's intended to absorb the brunt of any impacts that might otherwise compromise one's device.
As long as your iPhone has emerged from any and all drops unscathed, we'll call it a win and get straight to the part where we gladly help get you set up with a brand-new warranty replacement to make sure the protection continues in full force! If you haven't already returned the item, please do feel welcome to give our handy Otters a quick call at 1-855-688-7269 or click on over to our online support and we'll be more than happy to help get this all fixed up in no time!
https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
- Cons mentioned:Wireless charging
Good case but too thick
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Case is protective but very thick and bulky. Makes charging with a wire difficult and charging on a pad almost impossible.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Defender Series Pro! We appreciate your feedback about the size of your case, and we'll be sure to let our engineers know about your experience. Keep in mind, that Defender Series is our most rugged case option, so it'll be a bit more robust than some of our other case offerings. While that case is compatible with Qi charging, we do suggest removing the PopTop to improve charging functionality. Additionally, we recommend OtterBox Power accessories for best wireless charging experience, though there are plenty of non-OtterBox charging pads that perform well with our cases. If you're still having trouble removing that PopTop, feel free to call us at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
Fragile instead protecting
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It broke when I was taking off to clean my phone. So disappointed
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Oh no! We're so sorry to hear things went a bit sideways with your Defender Series Pro case. We understand your disappointment, but we'd be happy to provide you with some tips on removing this case from your device and get you set up with a replacement under our limited lifetime product warranty. Just give our friendly Otters a ring at 1-855-688-7269 and they'll be able to assist you further.
Best,
OtterBox Customer Support
Broken clip
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The clip keeps breaking and I have to buy another one every 6 months
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We apologize that you have had continued issues with your belt clip holster breaking. We have a great warranty and we would be more than happy to replace that belt clip under warranty any time you experience an issue with it. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Not worth the price.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.unfortunately the first time I dropped it, the hard shell broke. For the price I paid I wasn’t expecting it to break from the first fall.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Victoria!
We're sorry to hear about the damage to your Defender Series Pro! It's definitely unusual to hear that your case broke so easily, but we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, so we're more than happy to get you taken care of with a replacement case. Give us a call at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
too small
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.on box stated 12 pro and it didnt fit i returned it and was immediately given a different one that fit
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .That's so odd that you had an issue with the overall fit of this particular Defender Series Pro case, as it was designed to work with either the iPhone 12 or the iPhone 12 Pro. Sounds like you've got it all sorted out now with one that's dialed in and ready to take care of business, but if we can ever be of any Otter assistance down the road, just give us a call at 1-855-688-7269 and we'll always be happy to help!
Best,
OtterBox Customer Service Team
Poor Quality and Customer Service. Warranty = Lie
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We paid full price for this case. Frankly it’s way too much, $60, for a phone case. At that price I expect either great materials or great customer service and warranty program if not frankly both. I got neither. The case developed a crack without being dropped. When we submitted a warranty claim it was promptly denied and they hid behind COVID-19 to not have live service. I’ve had otterbox before they were much better. The material is significantly worse than it was even for the iPhone 11. If you want to waste your money go ahead and buy this junk. Otherwise I would get one of the other much cheaper cases and put the rest of the money into storage upgrade on the phone or something else. Stay far away, it’s not durable anymore, there are better cases, they don’t have good customer service or honor the warranty. On our iPhone 12 Pro Max case the rubber outside was even too big for the plastic case so it slides around. So that’s 2 out of 2 failures and $120 on cases. Really disappointed.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your troubles with your Defender Series Pro! If your claim was rejected, it may have been sent to our Warranty Compliance Department. You should have received an email with instructions for what to do if you believe you were mistakenly denied. If you reply to that email, our team can help you out with next steps to get you claim moving again!
Best,
OtterBox Customer Service Team
Meh
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Color of the rubber outer case rubs off quick and absorbs color from your clothes. For the price I expected better quality.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there,
We're so sorry this Defender Series Pro case is losing its color integrity so soon! If you're willing to give this one more shot, we'd be happy to take things from the top with a warranty replacement case along with some maintenance and cleaning tips which should keep things looking great for a long time to come. Please feel welcome to reach us via our online Support/Warranty page, and we'll be glad to help get one in the works!
Best,
obcst
Never got the item
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Order two weeks ago, delivery date was 15th of December when ordered, its 26th of December now and the item never got to me
No, I would not recommend this to a friendPoor Quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I found this case not to be worthy of protection of my phone. I also was not easy to put on.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're sorry to hear you're not feeling overly confident in the protective capabilities of the Defender Series Pro case. Has something happened to your iPhone, or is this just your initial impression of the overall design? We'd love to learn more about your experience and see what might be done to help turn things around. Please feel welcome to give us a call at 1-855-688-7269 and we'll get right on the case!
Best,
OtterBox Customer Service Team
Bulky but ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall good purchase kinda bulky but better than paying to replace my glass again
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're glad that you're happy with the protection provided by your Defender Series Pro! We appreciate your feedback about the size of your case, and we'll be sure to pass your thoughts along to our design team. If you run into any issues with your case, feel free to call us at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
Don’t recommend it
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve used Otterbox for all my iPhones but this one didn’t to the job like all my others have. Disappointed
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Nenus,
We're bummed to hear this Defender Series Pro didn't meet your expectations this time around. We're always looking for ways to improve the Otter experience, so we'd be happy to pass your feedback up the ladder to our product design team for future consideration. In the meantime, please feel free to give us a call at (855) 688-7269 with any further questions or concerns you may have.
Best,
obcst
Dont like the color
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am an otterbox fan. But i dont like the actual color. Its not the color as shown in the picture.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Defender Series case! While we try to ensure our photos are as representative of the color as possible, differences in displays and monitor settings may lead to the occasional discrepancy. We'll be sure to get your feedback passed up the ladder! If you run into any other issues with your case, feel free to call us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
- Cons mentioned:Wireless charging
iPhone 12 pro case
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t like it will not connect to fast wireless charger
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Lola!
We're sorry to hear about your disappointment with your Defender Series Pro! While that case is designed to be compatible with Qi charging, some charging pads tend to perform better with our cases than others. Additionally, we've seen the best charging experience with OtterBox Power options. If you run into any other issues, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Nice case. Bad lightning power port tab.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This case is definitely nicer than a standard Otterbox Defender. However, the tab that covers the lightning power port has broken off within 6 months on the two that my wife and I owned. I went back to a standard Otterbox Defender case and have not had this problem.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about the damage to your Defender Series Pro! We appreciate your feedback about the port cover, and we'll be sure to let our design team know about your experience. If you still have those Defender Series Pros, we have a great warranty, and we'd be more than happy to get you taken care of with a replacement case. Feel free to call us at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
Sucked
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It sucked. I return it. It wasn’t what I expected to be
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Defender Series Pro! We'd love to hear more detailed feedback about your experience, so we can pass your thoughts up the ladder to our design team. Feel free to reach out to our helpful Customer Service Team at 1-855-688-7269, let us know about your experience.
Best,
OtterBox Customer Service Team
Okay case
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good case but plastic breaks easily. I’ve had better cases
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there,
We're sorry to hear this Defender Series Pro case is broken so soon. Our cases are tough, but they aren't 100% infallible. The good news is all of our cases are covered under our limited lifetime warranty. Please feel free to visit our online Support/Warranty page on our official OtterBox website, and we'll get you back on track to sturdy security!
Best,
OtterBox Customer Service Team