Customer Ratings & Reviews
- Model:
- 77-66213
- SKU:
- 6422365
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are pleased with the solid protection offered by the Defender Series Pro for Apple® iPhone® 12 and iPhone 12 Pro, as well as its overall quality and secure grip. Many find that the case fits easily in their pocket and appreciate its ease of use. However, some customers have noted that the case can be a bit bulky and have experienced some trouble with wireless charging, while others have expressed disappointment with the absence of a built-in screen protector.
This summary was generated by AI based on customer reviews.
Phone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice nice nice nonce nice nice good good good hood
I would recommend this to a friendBad phone case!!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this phone case and I’m totally disappointed with the quality of this product. I dropped my cellphone once and the case broke from the edges and I only dropped once. So please don’t waste your money buying this product even though it’s an otter box this product lacks quality and durability.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Defender Series Pro! It's odd to hear that your case broke so easily. The good news is, we have a great warranty, so we're more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our helpful Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
- Pros mentioned:Ease of use
Best case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tough, sleek, and easy to use. The best phone case I have ever owned.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're glad to hear that you're happy with your Defender Series Pro! If there's anything keeping this from being a 5-star experience, please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and share your thoughts.
Best,
OtterBox Customer Service Team
Good case - bad instructions
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Instructions for taking the case apart and reassembly are poor, but the case works great.
I would recommend this to a friendcase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Heavy duty and nice color. Is sometimes hard to charge through the case using the charging station.
I would recommend this to a friendBad Quality Not worth the Money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just bought this item and already the clip’s edge has broken off, it appears the Otter box is making cheaper products but yet charging a higher mark up. I will be returning this item to find a better product. Zero stars for Otter Box
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're sorry to hear your Defender Series Pro case has hit this structural snag, but it won't be a problem for our handy Otters to restore maximum protection and performance with a brand-new warranty replacement. If you haven't already returned the item, please feel welcome to drop us a line through the link below or at 1-855-688-7269, and we'll be glad to help get one in the works!
https://www.otterbox.com/en-us/warranty-begin
Best,
OtterBox Customer Service Team
Good drop coverage - bad plastics
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I usually have my Otterbox for the life of the phone but this one is already broken. The top of the plastic cover snapped in two places. I went to remove the cover one night to change as we have wireless charging and it was broken in 2 places.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about the damage to your Defender Series Pro! We appreciate your feedback about the inner shell, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, and we'd be more than happy to get you taken care of with a replacement case. Feel free to call us at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
JW
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product is durable while providing sufficient protection for phone
I would recommend this to a friendIf you like lost phones
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy! Two phones reside in 30 ft of water because the phone to easily detached from the belt clip. Absolute trash!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We apologize that you are experiencing an issue with your belt clip holster. We would love to offer warranty replacement of both the case and the belt clip as this should alleviate this issue completely. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
- Pros mentioned:Protection
Stick to black
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good protection, but color faded on one side and charging cover broke off in just 6 months
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Great to know the Defender Series Pro has your vote of confidence in terms of protection, but we were sorry to hear that your current unit has run into some aesthetic and structural struggles. Fortunately, we've got an awesome warranty to help get things back on track with a brand-new replacement. You can set things in motion using the following link and our friendly Otters will take it from there!
https://www.otterbox.com/en-us/warranty-begin
Cheers!
OtterBox Customer Service Team
Does not protect camera lens!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been using defender for my previous 2 phones but this one did not protect my phone. No camera lens protection. Phone fell from lap while sitting and the floor and camera lens broke even with tempered glass protector.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there.
We're sorry to hear about the damage to your device while it was in a Defender Series case. While our cases are tough, there are still some variables that our engineers are unable to predict. Though we can't extend our warranty to the device itself, we'd be more than happy to get you a replacement case. Please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Awful Attitude towards an elderly customer.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had finally talked my elderly mother into a new phone. I took her to Best Buy as I have always had wonderful care. From phones to TVs. This time, I can’t say that. The gentleman, was in a hurry, no patience at all. Got upset with her when she couldn’t remember her passwords. He was just all around nasty attitude. The bad thing is we won’t be back to buy her TV. I’m sure you don’t care but you have lost my business. Apple IS NOT to blame. Phone is what I expected! Your employee, needs a lesson in dealing with all types of customers. Not just young beautiful things!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Sorry to hear you and your mom had a disappointing experience. Although that's a bit out of our realm, if either of you has any questions or concerns about the OtterBox Defender Series Pro case that you seem to have picked up while in the store, please don't hesitate to ping our friendly Otters at 1-855-688-7269 and we'll always be happy to help!
Best,
OtterBox Customer Service Team
Broke in less than a month.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the OtterBox to protect my phone. The frame broke in less than a month, so I'm returning it for a refund. Not impressed at all...
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Not to discount the frustration that comes with any possession breaking, but for better or worse, the Defender Series Pro case wasn't actually engineered to be indestructible in and of itself so much as it's intended to absorb the brunt of any impacts that might otherwise compromise one's device.
As long as your iPhone has emerged from any and all drops unscathed, we'll call it a win and get straight to the part where we gladly help get you set up with a brand-new warranty replacement to make sure the protection continues in full force! If you haven't already returned the item, please do feel welcome to give our handy Otters a quick call at 1-855-688-7269 or click on over to our online support and we'll be more than happy to help get this all fixed up in no time!
https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
- Cons mentioned:Wireless charging
Good case but too thick
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Case is protective but very thick and bulky. Makes charging with a wire difficult and charging on a pad almost impossible.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Defender Series Pro! We appreciate your feedback about the size of your case, and we'll be sure to let our engineers know about your experience. Keep in mind, that Defender Series is our most rugged case option, so it'll be a bit more robust than some of our other case offerings. While that case is compatible with Qi charging, we do suggest removing the PopTop to improve charging functionality. Additionally, we recommend OtterBox Power accessories for best wireless charging experience, though there are plenty of non-OtterBox charging pads that perform well with our cases. If you're still having trouble removing that PopTop, feel free to call us at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
Fragile instead protecting
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It broke when I was taking off to clean my phone. So disappointed
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Oh no! We're so sorry to hear things went a bit sideways with your Defender Series Pro case. We understand your disappointment, but we'd be happy to provide you with some tips on removing this case from your device and get you set up with a replacement under our limited lifetime product warranty. Just give our friendly Otters a ring at 1-855-688-7269 and they'll be able to assist you further.
Best,
OtterBox Customer Support
Broken clip
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The clip keeps breaking and I have to buy another one every 6 months
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We apologize that you have had continued issues with your belt clip holster breaking. We have a great warranty and we would be more than happy to replace that belt clip under warranty any time you experience an issue with it. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Not worth the price.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.unfortunately the first time I dropped it, the hard shell broke. For the price I paid I wasn’t expecting it to break from the first fall.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Victoria!
We're sorry to hear about the damage to your Defender Series Pro! It's definitely unusual to hear that your case broke so easily, but we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, so we're more than happy to get you taken care of with a replacement case. Give us a call at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
Poor Quality and Customer Service. Warranty = Lie
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We paid full price for this case. Frankly it’s way too much, $60, for a phone case. At that price I expect either great materials or great customer service and warranty program if not frankly both. I got neither. The case developed a crack without being dropped. When we submitted a warranty claim it was promptly denied and they hid behind COVID-19 to not have live service. I’ve had otterbox before they were much better. The material is significantly worse than it was even for the iPhone 11. If you want to waste your money go ahead and buy this junk. Otherwise I would get one of the other much cheaper cases and put the rest of the money into storage upgrade on the phone or something else. Stay far away, it’s not durable anymore, there are better cases, they don’t have good customer service or honor the warranty. On our iPhone 12 Pro Max case the rubber outside was even too big for the plastic case so it slides around. So that’s 2 out of 2 failures and $120 on cases. Really disappointed.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your troubles with your Defender Series Pro! If your claim was rejected, it may have been sent to our Warranty Compliance Department. You should have received an email with instructions for what to do if you believe you were mistakenly denied. If you reply to that email, our team can help you out with next steps to get you claim moving again!
Best,
OtterBox Customer Service Team
too small
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.on box stated 12 pro and it didnt fit i returned it and was immediately given a different one that fit
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .That's so odd that you had an issue with the overall fit of this particular Defender Series Pro case, as it was designed to work with either the iPhone 12 or the iPhone 12 Pro. Sounds like you've got it all sorted out now with one that's dialed in and ready to take care of business, but if we can ever be of any Otter assistance down the road, just give us a call at 1-855-688-7269 and we'll always be happy to help!
Best,
OtterBox Customer Service Team
Meh
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Color of the rubber outer case rubs off quick and absorbs color from your clothes. For the price I expected better quality.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there,
We're so sorry this Defender Series Pro case is losing its color integrity so soon! If you're willing to give this one more shot, we'd be happy to take things from the top with a warranty replacement case along with some maintenance and cleaning tips which should keep things looking great for a long time to come. Please feel welcome to reach us via our online Support/Warranty page, and we'll be glad to help get one in the works!
Best,
obcst