Customer Ratings & Reviews
- Model:
- 77-81270
- SKU:
- 6439204
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers highly value the Defender Series Pro's excellent protection and high-quality build, citing its snug fit and ease of use. Many appreciate the case's grippy texture and the convenient clip. While some find the price high and the weight noticeable, the overall positive feedback points to a durable and protective case for the Samsung Galaxy S21+ 5G.
This summary was generated by AI based on customer reviews.
Nice but not worth the money!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For as much as I paid for this phone it should've included a charger, instead of having to buy a new entire charging system. This face of the cover should be shatter proof. Now that I have the phone I feel like I'm stuck now. So I guess I'll just deal with it.
No, I would not recommend this to a friendGreat case but short life
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The case is awesome, there is a indent on each side for the shell to click in and lock the phone secure. After a year of use the indent becomes worn out and wont secure the phone.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Thanks for the heads-up on the struggles you're currently having keeping your Galaxy/Otter combo secure in the Defender Series Pro holster. We totally get how important it is that your gear stays firmly by your side until called into action, and we'll be glad to help with a brand-new warranty replacement to make sure that's how it goes moving forward!
https://www.otterbox.com/en-us/warranty-begin
Cheers,
OtterBox Customer Service Team
OtterBox- Defender Series Pro
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's okay, really needs to have a clip or way to attach to belt or something. Because the S21+5G is a large phone and is somewhat bulky in a pocket. Better to buy the one with a clip.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're glad to hear that your Defender Series holster was able to check your boxes with that larger device! If there's anything specific keeping this case from being a 5-star experience, we'd love to hear more detailed feedback. Give us a call at 1-855-688-7269, and share your thoughts with us.
Best,
OtterBox Customer Service Team
No SD slot and Gallery?
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.S21 5K has an excellent technical base. Awkward for my use without SD slot and Gallery. I would have purchased the S20 5K if one had been readily available.
I would recommend this to a friendNot made like they used to be
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My case is already falling apart after only owning it for a few month's compared to other's where I owned for year's.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about the damage to your Defender Series Pro! We appreciate your feedback, and we'll be sure to let our designers know about your experience. In the meantime, we have a great warranty, so we'd be happy to get you taken care of with a replacement case. Feel free to call us at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
Average. Seen better.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had a similar one for my Samsung S8 and it was way better and softer falls. This is an average product.
I would recommend this to a friend- Cons mentioned:Price
RIP OFF PHONE PROTECTOR
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The most COSTLY product on the market. A total RIP OFF.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We appreciate the candid feedback and are sorry to hear you're feeling like the cost of the Defender Series Pro case isn't quite in line with the value provided. Although we've never strived to be the lowest price point around, you can rest assured that we've put forth every effort—from design and materials to manufacturing and post-production testing—to ensure our cases will provide the very best protection available to help limit the potential for any unsavory outcomes. If we can ever be of any Otter assistance down the road, just give us a call at 1-855-688-7269 and we'll get right on the case!
Have a great day!
OtterBox Customer Service Team
Good
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's nice, works well for my phone. Durable and looks good.
I would recommend this to a friendNot free
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Another free free thing you pay for in phone pricing
No, I would not recommend this to a friendNot To Good At All
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t like this cover at all fragile doesn’t work great
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .What's going on with your Defender Series Pro case that has you feeling so down on it? You mentioned "fragile"—has yours been compromised? If so, we've got a great warranty that can help restore maximum protection with a brand-new replacement. Just touch base with our friendly Otters through the following link or at 1-855-688-7269 if we can be of further assistance, and we'll get right on the case!
https://www.otterbox.com/en-us/warranty-begin
Best,
OtterBox Customer Service Team
Not the quality it claims to be!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dropped my phone. Fell about 30 inches. not happy with result.
No, I would not recommend this to a friendNot as specified
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was bought for specified phone but was way too large. And clerk was not helpful at all.
No, I would not recommend this to a friendDid not fit!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered this case for my new S21+ but my phone did not fit into it!
No, I would not recommend this to a friend- Pros mentioned:ProtectionCons mentioned:Screen protector
Not the same
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery was blazing fast. Otterbox is well made, but not the same as before. Specifically, the lip at the top and bottom of the screen, which is there to stop the screen from coming into contact with the ground or small stones, etc. on the ground, is much smaller than previous models. I have an Otterbox on my old S8+, and the difference between the lips on both models are quite dramatic. The old model has much superior protection than the model for the S21+. This means you can expect that it is more likely for your phone to get damaged. Who wins here? OtterBox, who spent a tiny bit less money on the rubber surrounding the phone so that they would squeeze a few more pennies per case out of each purchase to line their pockets. Looking forward to another newer companies who come in and provide better products and make companies like these a thing of the past.
I would recommend this to a friend - Pros mentioned:Protection
Excellent Case!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent case!! Would not trust my phone in another's case.
I would recommend this to a friend - Pros mentioned:Protection
Otterbox phone cover for S21+
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Keeps phone safe & secure. Won't discolor. On sale.
I would recommend this to a friend Quality phone case
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice heavy duty case. Feel very comfortable with this cover on my phone in case of accidental drops.
I would recommend this to a friend