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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 526 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers are satisfied with the Defender Series Pro case's protection and fit for their Samsung Galaxy S21 5G phones, finding it easy to use and of high quality. Many appreciate the case's grip and the included belt clip. However, some customers wish it included a screen protector and find the case somewhat bulky, with a few also mentioning concerns about the price and charging port cover.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 526 reviews
  • Rated 5 out of 5 stars

    Great protection for your....

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great protection for your daughter rhat ruined the last phone because she had to have a pretty case. I told her, you break this new phone your onnyour own.... glad she realizes that sometimes you need great functionality over looks. Love the Otter cases!

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 4 out of 5 stars

    otterbox

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    seem pretty durable and protective but there is nothing for the screen itself as it used to be on past models

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great protection but sticky volume keys

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love otterbox phone cases but the only problem i had with this one was the buttons to turn up or down the volume were very difficult to push,or they would stick.So i would go to turn it up 1 notch and it would just go 100% volume. It might have been just a 1 off with this one case because i have owned several otterbox cases and never ran into this issue before.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has been 6 years since i last got a new cell phone and I'm very pleased with this one, the S21 5g. Still learning, but having fun while i learn. Also, i saved HALF with Best Buy, AND they helped me to transfer my information from the old phone!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Supreme Phone Protection

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Another great otterbox case. The pro series has lines on the back that actually feel really comfortable in your hand. Will always buy otterbox cases to protect my families phones. Just wish we could choose from a variety of colors like we used too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Case

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case feels very nice to the touch. It is a little bulky and adds a little weight to the phone, but its worth it for the level of protection you get. The only drawback is there isn't a built in screen protector, you need to purchase one.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality

    Rated 4 out of 5 stars

    S21 Otterbox

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very nice case. I always buy a Otterbox Defender series case for any new phone I buy.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Rugged case, some issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid case, very rugged. It has a belt-clip that is nearly worthless. The phone is large enough that it is likely to fall off when entering/exiting a car if on the belt. Also, no way to blank the cameras. I don't particularly like having the camera always exposed. (Bad for the lens, bad for the sensor, and if hacked, really bad for the user.) I don't see much that I like better (or as well).

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Otterbox cover

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always have these covers 9nmy phones would never go without it. Would highly recommend them.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    built well

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    so far so good, haven't had it long but like the look and fell but it should for the price.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality

    Rated 4 out of 5 stars

    Otterbox

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't care for the belt carrying case, but the actual case is good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Phone Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great quality phone protector. You pay a premium price for the OtterBox Defender series, but it's worth it. Working in an industrial environment as I do, I have found that the Defender holds up for the life (2 to 2.5 years) of my phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otterbox cases are great.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Otterbox case I purchased for my new Galaxy S21fe fit perfectly.This is the second time I chose Otterbox for my phone, the case is very durable and it feels very secure.I would highly recommend Otterbox.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otter Phone Protector

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best phone protector in the market. Otter is a great brand that protects your phone like no other brand. I bought it for my new phone, but I also used the same brand with my previous phone. Reliability when needed it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Every otterbox I have ever owned has kept my phone from getting it's screen broken. Have dropped many times and the phone underneath looks like new. May be a little more but remember how much a phone costs. Worth the investment

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    OtterBox phone case.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OtterBox has always been my good to phone case, I am never disappointed.

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 4 out of 5 stars

    Otterbox

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Disappointing it does not have a protective screen for the amount of money

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    my phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a great product to keep my phone save, and keep it from getting broken.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Reliable and sturdy case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just got a new phone and had to get a new case. I have been using this particular style OtterBox for a bunch of years. They are nice but do wear over time and get a bit loose forcing replacement or your phone drops out of it. The clip has also broken off on a couple and the nub that locks it onto the holster has also broken on one. But I still feel it is a good choice!

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Expensive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is strong and durable, but it expensive.

    I would recommend this to a friend