Customer Ratings & Reviews
- Model:
- 77-81265
- SKU:
- 6439213
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are satisfied with the Defender Series Pro case's protection and fit for their Samsung Galaxy S21 5G phones, finding it easy to use and of high quality. Many appreciate the case's grip and the included belt clip. However, some customers wish it included a screen protector and find the case somewhat bulky, with a few also mentioning concerns about the price and charging port cover.
This summary was generated by AI based on customer reviews.
Phone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No problems with phone. Extremely fast to charge and getting sitr
I would recommend this to a friendGuess
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product. Hard to put on. Once you know the secret. Much easier.
I would recommend this to a friendPhone review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Paid over $600 and it didn’t come with a charger,,
No, I would not recommend this to a friendOtterBox
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's an otter box I was very happy to find for this phone
I would recommend this to a friendSG21
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good phone with a great camera. Wonderful customer service
I would recommend this to a friendOtter box
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It ok doesnt have a face cover but still protects phone.
I would recommend this to a friendNice case
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice and sturdy. I wish they had colors instead of all black.
I would recommend this to a friendGood
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good is nice and strong. Always i buy this product
I would recommend this to a friendOtterbox
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does as advertised and it is worth the investment
I would recommend this to a friendotter boy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hopefully this one will last longer than the one that I bought when I purchased the new phone a year ago.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're sorry to hear your previous OtterBox fell on some hard times, hopefully it was a least taking care of business in terms of protection when the damage occurred. We don't anticipate any structural issues with your new case but if you should run into any trouble, feel free to give our ping our handy Otters online or at 1-855-688-7269 and we'll be glad to help fix things up with a brand-new warranty replacement!
https://www.otterbox.com/en-us/warranty-begin
Best,
OtterBox Customer Service Team
- Cons mentioned:Price
Overpriced phone case
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Over priced, you still have to buy a screen protector for the phone. Case is still Otter quality.
No, I would not recommend this to a friend S21 case ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does the job, but there is room for dirt and debris to get in around the camera area. So not a perfect fit.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Defender Series Pro! We appreciate your feedback about the fit of your case, and we'll be sure to let our design team hear your thoughts. If you run into any other issues with your OtterBox, feel free to give us a call at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
Samsung s21 case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good case only defective part is the cover for the charger breaks easy
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Good to know you're otherwise a fan of the Defender Series Pro, though we were certainly sorry to hear about the busted charge port cover. Let's take it from the top with a brand-new warranty replacement to make sure that spot will stay free from any debris going forward!
https://www.otterbox.com/en-us/warranty-begin
Cheers,
OtterBox Customer Service Team
Too much
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Way too big. I've had the defenders for other phones. This was a handful taking on and off.
No, I would not recommend this to a friendphone cover
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only one left in stock. need more varity. Female do not like black covers!! Not much protection either
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello!
We're sorry to hear about your disappointment with the options available for your device! We appreciate your feedback, and we'll be sure to get your thoughts passed up the ladder to our design team. If you run into any other issues with your case, feel free to call us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
Don't Buy an OtterBox
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I genuinely don't understand all the hype for these cases. After 3 months the rubber on the back began peeling and started coming loose from the plastic frame allowing dirt and debris to come in. Promptly replaced it with another case and have had 0 issues.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .You're not wrong to have expected the outer slipcover of the Defender Series Pro case to have retained its natural, snug form for a lot longer than three months, and we're sorry things went structurally sideways in such a hurry.
Sounds like you've landed on something else you're happy with, but if you still have the OtterBox, we'd be glad to help get you set up with a brand-new warranty replacement for a fresh start on that side of things. Just give us a call at 1-855-688-7269 if we can be of further assistance, and we'll always be happy to help!
Kindly,
OtterBox Customer Service Team
Ghetto electronics store
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought a new A21 phone. I hate Best Buy this store is know for its rudeness and return problems. I only went to this store out of lack of options. I live near this store but try my best to avoid it!
No, I would not recommend this to a friendJunk for the s21
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This does not clip tight on you phone, when you squeeze both sides my phone moves around and the plastic creeks.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're sorry to hear you're feeling a bit uneasy about the holster of the Defender Series Case for the Galaxy S21 5G. We totally get how important a secure fit is when it comes to maximum protection, and we're confident that a brand-new warranty replacement will get things dialed in properly. Just ping our friendly Otters via the link below or at 1-855-688-7269 and we'll be glad to help get one in the works!
https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
Wrong size.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wrong size. Wasted my time. Not for a Samsung Galaxy A21. About 1 inch too small.
No, I would not recommend this to a friendNone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unprofessional people, no manner,how to talk with customer
No, I would not recommend this to a friend