Customer Ratings & Reviews
- Model:
- 77-81265
- SKU:
- 6439213
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are satisfied with the Defender Series Pro case's protection and fit for their Samsung Galaxy S21 5G phones, finding it easy to use and of high quality. Many appreciate the case's grip and the included belt clip. However, some customers wish it included a screen protector and find the case somewhat bulky, with a few also mentioning concerns about the price and charging port cover.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Protection
Best case for the best phones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Phones are getting more expensive than ever and I think its wise to protect that investment with the best protection money can buy. Look no further because the Otterbox Defender is maximum protection for your phone. Don't cheap out with a cheaply made case.
I would recommend this to a friend - Pros mentioned:Protection
ootterbox defender
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have used the Defender on my old phone and wouldn't want any other cover. Delivery was rapid .
I would recommend this to a friend S21 5G Defender Case
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this case when the S21s first came out. The first one was decent... It was really loose around the top left corner and cause a few dings in the frame. Fast forward about 8 months the rubber starts coming apart and peeling. I get a warranty on it and get a new one. The new one has done okay and I haven't dropped it. Fast forward to now. I took the case off to clean it and there is nothing but, knicks and scratches on the frame... I bought this case to prevent that and the case failed to even do that... Poor Design Quality. Case is loose on my phone. This case is not worth the money.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're so sorry to hear of the knicks and scratches. Sounds like perhaps there was some type of debris between the case and your S21, did you notice anything like that when you were cleaning things up? Although we are unable to extend our warranty to your Galaxy device, we would be more than happy to help get you set up with a new OtterBox to make sure things are cinched down going forward. Just give us a call at 1-855-688-7269 and we'll be glad to set things in motion.
Kindly,
OtterBox Customer Service Team
None better
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the finest phone protector bar none. I have one on each phone since they came out and no broken screens ever. Period.
I would recommend this to a friend- Pros mentioned:GripCons mentioned:Charging port
Flawed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Some big problems with this case: It's a two part system and around the camera it's starting to loosen up. I can almost peel the case away. When I squeeze on the sides the back bows out. Not a big deal but makes me wonder about the protection. The charging port with the flap is off center and makes it a pain to use. It's bulky and the ridges across collect a ton of dirt. So far it's protected my phone and it has good grip but at $60 it should be flawless.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about the loose fit with your Defender Series Pro! We appreciate your feedback, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, so we'd be more than happy to get you a replacement case. Feel free to call us at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
- Pros mentioned:Protection
Do not buy won't fit S21 5G phone
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have used other Otterbox Defender cases for many phones over the years and have loved them. They protect the phone so well it's always worth buying. However, this case I would not recommend at all. I bought this case for my new S21 5g phone and I could not get the phone inside the case. I almost broke my new phone to try to get it in the case. I tried, my boyfriend tried and even BestBuy employees tried to get the phone in the case but to no avail. I returned the product the next day, I would not buy this case.
No, I would not recommend this to a friend