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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 526 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers are satisfied with the Defender Series Pro case's protection and fit for their Samsung Galaxy S21 5G phones, finding it easy to use and of high quality. Many appreciate the case's grip and the included belt clip. However, some customers wish it included a screen protector and find the case somewhat bulky, with a few also mentioning concerns about the price and charging port cover.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 526 reviews
  • Pros mentioned:
    Case quality

    Rated 5 out of 5 stars

    Awesome and worth it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case. Comparable to other cases on the market that advertise the same thing. Had some issues understanding installation, but once I saw the correct way, it was simple.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Recommend this otter box.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Feel like this is a very strong, and dependable case for my expensive phone. Would highly recommend it to anyone. Assures me that my phone is orotected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    OtterBox - Defender Series Pro for Samsung Galaxy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great product, but due to a complex design, figuring out how to fit it on the first try can be quite challenging. I was really fortunate to have Mario, who was on duty by the store entrance help me out. Mario saw me struggling with my new purchase and volunteered to help. Thanks to Mario I was on my way in a few seconds. Many thanks!!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    One of the best

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This probably one of the best cases in the market for Galaxy phones. I had 3 of these kind for 3 different Samsung galaxy phones and my phones were always protected.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great Protection

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. I dropped my phone, luckily I had this case on it, and nothing happened to the phone at all! Great protection for these extremely expensive phones!!!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Otterbox case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid protection for your S21 5G phone. Only downside is if you fly drones. I fly a mavic mini and discovered that the USB cable won't fit and I have to remove the case to use it. Regular charging cables fit fine however.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    OK

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Expensive, but worth it. Upgraded my phone so went with the Otterbox again. The new case is much less bulky and fits nicely in my hands. Still protects well.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Excellent protection for S21

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good protection for my S21 5G, as it's been dropped a few times - a couple of instances by my grandson, who is 2.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Phone case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall a nice phone case. Solid feel. A little heavy. Only real gripe is the cover over the charger port. Have to work the charger cable into the charging port because the cover of the case gets in the way. Also, i feel it will detach from use. Overall I would buy again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sales associate who sold us our new Samsung Galaxy phone was very helpful and even transferred the data from our old phone to our new phone. I think he understood that as older folks, dealing with technology was not in our wheelhouse, but he didn't make us feel bad about it. He said he actually worked for Samsung and offered his help in the future if we needed anything else. Unlike some younger people he didn't treat us as if we were stupid.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A perfect addition to the Galaxy S21 series

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect that's really nothing else I can say get a glass screen protector for the phone 2 always get OtterBox so you don't break your phone also a tip to all people after about a year when your OtterBox wears out call the customer service and ask for a new rubber they will help you get a new rubber for your phone they wear out over time especially if you change the SIM card often thank you enjoy

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 5 out of 5 stars

    Rugged case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice case, very rugged. I was a little surprised it didn't have the screen protector that used to be built into the older Defender cases, but it works great.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Reliable case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I get otterbox defender series for each phone I buy. May seem pricey but it's cheaper than paying for insurance each month. It's protected each phone I've had.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Phones R expensive!! Dont go cheap 2 protect it.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its slim and comfortable in the hand like the flap at the bottom so the charger port is no exposed all the time. Excellent protection on the corners

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great Case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case has worked great out in the field for construction! 10/10 recommend if looking for a case to protect your phone under harsh conditions.

    I would recommend this to a friend
  • Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Otterbox Defender

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my husband, he's very pleased with the rugged quality of the Otterbox Defender. It's a little bulky but does the job of protecting phone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Buy it! You won't regret your purchase.

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A fantastic case! Has saved my phone many times already. Thank you for making such a great product!

    I would recommend this to a friend
  • Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Good cover

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thought it might be too bulky but form and function are actually very well balanced. The clip really comes in handy when my hands are full.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Otterbox Defender

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Otterbox Defender and belt holster provide the ultimate protection for my new phone.it minimizes the possibility of damage or loss and keeps my fingers on the pulse of technology, photography, information, and current events whenever I need it.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Never Disappoints

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect Protection, drops all the time even on concrete...takes a licking and keeps on protecting

    I would recommend this to a friend