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Customer reviews

Rating 4.7 out of 5 stars with 1265 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers regard the Defender Series Pro for Samsung Galaxy S21 Ultra 5G highly for its protective qualities and camera quality. Many find the case fits well and is easy to use, with a good grip. Some customers note the absence of a built-in screen protector and consider the case a bit bulky, while others mention the price and limited color options as drawbacks.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 42 Showing 821-840 of 1,265 reviews
  • Rated 5 out of 5 stars

    Otterbox the only way to go

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like always the best route to go. Never fails me. Very strong and durable.

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 4 out of 5 stars

    Does what I need it to do

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good case but I wouldn't mind if the back and edges were just a little thicker. Maybe including a screen protector shouldn't be too much to ask for considering the price.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not the best brand for me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had other phone cases from lesser know brands that i find to have higher quality for me. This case didn't hold up very long for me.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      We have a great warranty, and our Customer Service Team would be more than happy to get you a new product via warranty replacement. Please reach out to us via chat, and we are happy to help with this! OtterBox

  • Rated 5 out of 5 stars

    Great case

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid and secure case. I've always trusted this brand, and have yet to be let down.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a great and essy experience. I would definitely recommend this product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otterbox Defender Series

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My boyfriend loves it. His old one had tears on the side so he loved how strong it is.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Galaxy s21

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As expected, just what i was looking for. Glad it was in stock.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A great buy!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using this case since February 2, 2021. I've always had naturally oily skin, so I've always had to get a case for every phone I've had. This case proects my phone great.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Otterbox phone case with belt clip

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality, My only complaint is the pictures made it appear to have a kickstand. The actual has a belt clip to a backing plate to clip the phone to your belt. I would have went with the next lower price choice if the picture and description was obvious. Overall I am satisfied with the Otterbox phone case.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy Pros

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful staff as always in assisting with our needs - thank you!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very tough and durable have drop multiple times and has protected my phone every time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best phone casa

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great product the last one i had lasted for 3 years

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Still the best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using the OtterBox cases ever since I started using Samsungs phones and they remain the same high-quality nearly indestructible products that they always have been.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Repeat Buyer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've enjoyed the rugged protection and excellent water resistance afforded by Otterbox through two phones & over two years. They're worth every penny.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung phones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jesse was very accomodating. It was a pleasure working with him. Very knowledgeable and took the time with us to ensure we would be pleased with our purchase.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 3 out of 5 stars

    Before you buy

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok, strong case but way to many layers. Its annyoing to clean and it breaks easily. Its durable but for the price its not worth it.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We are glad you admire the strength of the Defender Series case. It sounds like you have experienced an issue with the case that can be solved via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this! OtterBox

  • Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Don't drop the ball on this one

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Let's not kid ourselves. Phones are necessities but they're also crazy expensive. For those of us who want to protect our investment and keep our phones intact and looking great, this is the answer. Sure the OtterBox "spoils" the slim lines of the Galaxy S21 but that's a small price to pay. On my past two phones, I tried other, cheaper phone cases and they didn't measure up. I like this one a lot.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    OtterBox

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality. Great price. Would recommend to everyone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Color options

    Rated 5 out of 5 stars

    Great Case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case, phone is well protected. Only complaint is very few colors.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice. Heavy duty. Well made. It is startung rlto fall apart after 2 years

    I would recommend this to a friend