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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 1268 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers regard the Defender Series Pro for Samsung Galaxy S21 Ultra 5G highly for its protective qualities and camera quality. Many find the case fits well and is easy to use, with a good grip. Some customers note the absence of a built-in screen protector and consider the case a bit bulky, while others mention the price and limited color options as drawbacks.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 1,268 reviews
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent job protecting phone.. bought for my Samsung s 21 ultra, a little Bulky.. But provides excellent protection... Would definitely recommend.. a little pricey, However cheaper than a new screen..

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Outerbox

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rugged and durable. Ive always used outerbox on phones. I was in a bucket truck one time and had to take a picture of some electrical stuff. I dropped my phone from 30 feet in the air. It landed on concrete bounced. I thought well my phones done now. When i came back down it put a few scuffs on the case but the phone was never damaged.

    I would recommend this to a friend
  • Pros mentioned:
    Grip

    Rated 5 out of 5 stars

    I will always use an Otterbox

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always buy high end phones each year and because of that, I always have an Otterbox Defender Pro case for them. The Ultimate case to remove any worry that an accidental drop will ruin your device. Yes it adds bulk, but I don't mind that, I actually enjoy it. The new S21 Ultra is actually slightly weight unbalanced without a case, due to the huge camera bump. First thing this case does is balance out the weight in your hand. And I have large hands, so I love the extra size this also gives me. Easy to snap on and off, and super grippy to make sure the phone never slips out of your hands. Dust can accumulate around the camera bump, but that's a phone design nuance, just keep something handly to blow out the dust every now and then.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Perfect fit for S21 Ultra

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This OtterBox Defender is a great fit and protects my phone better than almost any other case I looked at. I don't have to worry about accidental drops or bumps that could damage the phone. Worth the investment!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Good phone case that offers maximum protection

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for my husband for his new S21 Ultra. The Otter box phone cases offers maximum protection and it is great because he tends to drop his phone a lot. The only downfall is the belt clip. The phone is facing in while in the case so he's no longer able to view who's calling. The case is pretty thick and bulky imo but he's used to it and he is very happy with it.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    OtterBox Is Amazing!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love the look and feel. It's solid and it feels premium. I had the S10 for some years and had a Defender on it. It saved me money 2 times! The first time is when I was up on a three story ladder and my phone fell out of my pocket onto concrete. I thought for sure that my was dead but to my surprise it looking and working great! The next was when I traded that same phone in for my Ultra. The representative at the phone company was amazed that the phone still looked new after all those years! All I had was a screen protector and Case. Thank you for making great products OtterBox!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Protection

    Rated 5 out of 5 stars

    Amazing Product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    its very easy to use and also i can say its a proper mobile body shield for phone and material is very good and also we can put the phone with cover on wireless charging pad. So its an excellent product.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Otterboz cover

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sturdy and practical cover. It’s specially useful if you have little ones and you pricey phone is prone to fall often. Might make your phone seem bulky, but I still do recomend it for reliable protection.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Protection

    Rated 5 out of 5 stars

    Good quality product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect fit, good quality have dropped phone few times already and has protected it from any breaks.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Galaxy S21 Ultra User

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Galaxy S21 Ultra is the best phone I have ever had. It is very easy to use, lightweight, and the camera it indeed top tear. I love this phone and I don't know how Samsung will improve on this one.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great Phone Case

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have owned many OtterBox cases, and they are well worth the price. The Defender series is absolutely the best for phone protection. My husband uses this and has dropped his phone many times, but he has never had an issue or cracked glass because this provides such great protection. It does make the phone a little more bulky, but that's okay as long as the phone is safe from accidental drops. On a side note, OtterBox customer service is Amazing, too.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Excellent case

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fit on my phone. Dropped it many times and have zero scratches or cracked screen.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Protection
    Cons mentioned:
    Weight

    Rated 4 out of 5 stars

    Heavy but sturdy.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On the heavy side, but protects the phone. Easy to install.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 4 out of 5 stars

    Tank proof case and it shows!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When you get an otterbox defender case you it for the protection while sacrificing aesthetics and this one is no different. However, when the phone is one of the largest ones available, adding a protective case with as much bill as the defender makes it unbearable to store in the pocket. Buy it if you want the ultimate protection!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Protection

    Rated 5 out of 5 stars

    OtterBox - Defender Series Pro for Samsung Galaxy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the phone. The phone is easy to use with lots of great features. Best Buy associate was very helpful. Love the Otter box and how well it protects the phone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great smartphone protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a big fan of Otterbox covers due to the excellent protection they give smartphones after drops, and the price was very reasonable

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Best phone protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had a few of these, and are the best. zsave my phone several times. Even drove over my phinewith NO harm

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    The only way I'll protect my phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always buy Otterbox and this didnt dissapoint! I drop my phone on hard surfaces frequently with never a crack.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Awesome product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fit and protection. I have used OtterBox Defender series on all my previous phones without incident. I would definitely recommend the OtterBox Defender for your phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best in the business

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Otterbox Defender series is...in my opinion, the best in the busines. The case provides excellent drop protection and doesn't interfere with the functionality of my phone. Yes, at $50-$60...they are pricey...but when you look at the limited lifetime warranty that Otterbox offers, it's money well spent. For example, if the rubber cover on your case is starting to wear out, simply place a call to their customer service departmen. After they take all of your information, they'll happily send out a brand new replacement...all you pay for is the shipping. They stand behind their products and that's why I'm a lifetime customer.

    I would recommend this to a friend