Memorial Day SaleEnds 5/25. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.7 out of 5 stars with 1268 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers regard the Defender Series Pro for Samsung Galaxy S21 Ultra 5G highly for its protective qualities and camera quality. Many find the case fits well and is easy to use, with a good grip. Some customers note the absence of a built-in screen protector and consider the case a bit bulky, while others mention the price and limited color options as drawbacks.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 50 Showing 981-1,000 of 1,268 reviews
  • Rated 5 out of 5 stars

    I LOVE MY CASE

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I truly love defender series PRO FOR MY GALAXY S21 ULTRA 5 G BLACL

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Durable

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Durable for my husband who works outside and on the go.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    phone protection

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    durable protects phone just like it has in the past would buy again

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 1 out of 5 stars

    My other box defender experience.

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought an otter box defender for my Galaxy note 9 and the screen cracked when I dropped it from my hip. Then I bought another otter box for my Galaxy note 10+ and I also bought the liquid screen protector from asurion and has them apply it and then I dropped it afrom waist high and the glass on the front and back cracked stating from the left bottom corner. And now I bought another otte box defender for my Samsung S21 ultra. . All in all I've probably dropped these phones over 50 times combined from a height of no more than waist high and never throwned , slammed or smashed.. now some would say well that's pretty good 50 dropped and only 2 cracks. So I give this otter box defender a grade of F and I would not recommend it to anyone especially if they have a Samsung or another phone with a curved screen. Also if I want to charge my Galaxy smart watch or ear buds with the wireless power share I have to peel back the rubber portion of the otter. box because it will not wirelessly charge through the plastic case with the rubber sleve.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      We're sorry to hear you've hit a couple of rough patches with the OtterBox Defender Series Case throughout the years. We genuinely put forth every possible effort—from design and materials to manufacturing and post-production testing—to ensure our products will provide the very best protection available to help safeguard one's device, but unfortunately, any given incident is still subject to a variety of unique dynamics that prevent us from being able to eliminate all risk.

      If you're in need of a case that would provide a bit more flexibility with wirelessly charging, our Symmetry Clear Series might be worth checking out:

      https://www.bestbuy.com/site/otterbox-symmetry-clear-series-for-samsung-galaxy-s21-ultra-5g-stardust/6439197.p?skuId=6439197

      Kindly,
      OtterBox Customer Service Team OtterBox

  • Rated 5 out of 5 stars

    Worth it

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't think of one downside of this phone, worth the premium price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hughly recommend

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Always drop it at work and never breaks. Worth every single penny.

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 4 out of 5 stars

    Good quality case

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First, otterbox cases are one of the best you can fine. There is no question about that. Sadly one of the biggest issues with this case is that it will constantly remove any screen protector you use (even their own will peel). If you don't mind having a phone without a screen protector than it's fine. Also because of the big camera, the bump doesn't really protect the camera too well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    otterbox case

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love it had one on my other phone it keeps the phone serce

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always the best choice

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always buy OtterBox for my new phones. Best Buy had the best deal.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tough

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am hard on phones and this makes them tough right back!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otter phone case

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really durable hard case. The belt clip fits snug to your body.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otterboxes are amazing. Sturdy and durable. Highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Strong

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works really well and I have no complaints. 10 out of 10

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otterbox

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone cover. Otter boxes keep your phone secure.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Case

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new case ive had it for an year now no complaints

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Galaxy S 21 Plus

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband loves this phone and the picture quality is amazing!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good case

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great quality. looks good too. very durable. good price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone case

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this product rugged and dependable. Well worth the price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone case

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case Great value Enjoy the transparency of the case

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Defended

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As always Otterbox deliveries on price and durability.

    I would recommend this to a friend