Customer Ratings & Reviews
- Model:
- 77-81272
- SKU:
- 6439211
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the phone's protection, camera quality, and snug fit. However, some customers have expressed concerns about the absence of a built-in screen protector and the bulkiness of the phone. Some customers have mentioned issues such as price and weight.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Protection
Good
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great case, feel that my phone is well protected. Good design!
I would recommend this to a friend - Cons mentioned:Bulk
Otter box
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good product it's not bulky easy to handle. Very pleased.
I would recommend this to a friend Nice case, but...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My only problem with it is snapping it into the holster. Its not real easy. You have to line it up a certain way. Its a pretty durable case.
I would recommend this to a friend- Pros mentioned:Camera quality
Samsung Galaxy S21 5G Ultra
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love this phone. The camera is amazing.
I would recommend this to a friend - Pros mentioned:Protection
Good Protection Annoying Warranty
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The case itself functions well but when you market a case as the best in the business for protection you expect a good warranty with that. Flap over my charging port wore out after a year which wouldn't be a big issue if Otterbox Warranty wasn't stupid. They don't even verify if you bought the device with a receipt but they do charge you $8ish to get a new one even if its fully covered.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about the damage to your Defender Series Pro and your frustration with your warranty. Keep in mind, for our warranty, the case is free, we simply charge a small shipping and handling fee for all orders. We greatly appreciate your feedback, and we'll be sure to let our design team know about your experience.
Best,
OtterBox Customer Service Team
- Pros mentioned:Camera quality
Great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great case. We'll worth the money. Highly recommend.
I would recommend this to a friend defender
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.wish the clamp was on other side of holster. Being it isn't in the middle of phone, depending which side you wear the phone, one side the phone is upside down.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're sorry to hear you're not feeling overly thrilled with the configuration of the Defender Series Pro holster for Galaxy S21 Ultra 5G. Our Otter engineers have to work around the side control dynamics of any given device, and this was the orientation that was going to generally work the best for a variety of use cases.
If you ever have any Otter questions or concerns, feel free to give us a call at 1-855-688-7269 and we'll always be happy to chat!
Best,
OtterBox Customer Service Team
- Pros mentioned:Protection
GREAT
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.IT REALLY PROTECTS THE PHONE PERFECTLY!!!!!!!!!!!!!
I would recommend this to a friend - Cons mentioned:Bulk, Weight
Case OK, belt clip worthless
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Case makes phone very heavy and bulky and belt clip is worthless.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi JimW,
We're sorry to hear about your struggles with the belt clip. Is the holster too tight, too loose, or something else entirely? Please call us at 1-855-688-7269 for further assistance.
Cheers,
OtterBox Customer Service Team
Not User-friendly for Galaxy S21 Ultra
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.To heavy and bulky. Could not use the camera on my phone when you use the part that is used to clip to your belt. You have t remove it
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Sorry to hear the Defender Series Pro Case is a bit too substantial for your needs and taste, Mike. You're definitely correct that the Galaxy/Otter combo would need to be removed from the belt clip/holster in order to snag those snapshots, but if that component isn't a must for your use, we do have some other models that are more streamlined. Maybe check out our Commuter Series Case right here at Best Buy, and definitely give us a call at 1-855-688-7269 with any questions and we'll always be happy to help!
https://www.bestbuy.com/site/otterbox-commuter-series-for-samsung-galaxy-s21-ultra-5g-black/6439196.p?skuId=6439196
Best,
OtterBox Customer Service Team
About my 3rd Round With OtterBox
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had an OtterBox on my Samsung Galaxy S9 plus and it worked great, so I decided to get one for this phone as well. Love it! It allows me to keep my hands free when I'm not using it and prevents me from putting it down somewhere. Again, love it!
I would recommend this to a friendNot my choice.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A little "Clunckly", Didn't care for rear clip and stand. I'm using it, but would not buy it again.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Defender Series case! While that Defender Series case does include a holster, it is totally optional to use. We appreciate your feedback, and we'll be sure to let our design team know about your experience. If you're looking for a case that's a bit sleeker and more simple, we'd suggest taking a look at our Symmetry Series case. If you have any questions, feel free to call us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
Phone case
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good case but to big makes the phone seems bigger .
I would recommend this to a friend- Pros mentioned:Protection
My cellphone case
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great protection and it feels safe. Get lines of the back area get dirty quickly.
I would recommend this to a friend - Cons mentioned:Color options
Otterbox Defender Pro
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality, BUT, 2 color options only, Needs more color options.
I would recommend this to a friend Give Gaby and Jamal a raise!!!!!!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.GABY and JAMAL ate fantastic!!!! My new Samsung 21 ultra was all glitched out.....They not only replaced the device with a brand new one...Bur also the case and screen protector. AWESOME customer service!!!!
I would recommend this to a friendPerfect case for Galaxy S21 and S21+ & Ultra.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Otterbox has consistently made the best phone cases in terms of durability and reliability. I've dropped my Galaxy S21 Ultra a plethora of times and you could never tell. Gonna grab a couple more for the family.
I would recommend this to a friend- Cons mentioned:Bulk
Reviews
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best phone case. Its to bulky to have in pocket
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Defender Series Pro! We appreciate your feedback about the size of your case, and we'll be sure to let our engineers know about your experience. Keep in mind, that Defender Series is our most rugged case option, so it'll be a bit more robust than some of our other case offerings. If you're looking for something a bit sleeker, we'd suggest checking out our Symmetry Series case. If you have any questions, please don't hesitate to give us a ring at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
- Pros mentioned:Protection
Tis a good case
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a good case, it protects the phone well enough.
I would recommend this to a friend Nice two tone colors
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this case! I'm not a solid black phone case kind of person so the fact that this phone is two tone in color really suits my personality. The blue really goes well with my taste in colors.
I would recommend this to a friend