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Customer Ratings & Reviews

Your price for this item is $11.99
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The comparable value price is $59.99

Customer reviews

Rating 4.7 out of 5 stars with 1264 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers are delighted by the phone's protection, camera quality, and snug fit. However, some customers have expressed concerns about the absence of a built-in screen protector and the bulkiness of the phone. Some customers have mentioned issues such as price and weight.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 59 Showing 1,161-1,180 of 1,264 reviews
  • Rated 5 out of 5 stars

    Otterbox

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the otterbox protector they really help if you drop your phone they've akways been a good product for me it saved my phone when I've dropped I would recommend it to anyone

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Wrong cover for Note 20

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Googled Defender Pro covers for Samsung Galaxy Note Ultra 20. One came up at Best Buy. When I went to pick it up it was this item, which does NOT fit the Note 20. Best Buy Staff were excellent and refunded my purchase. Thank you. p.s. Samsung made a huge mistake when it discontinued the Galaxy Note.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      We are glad to hear that the retailer helped with this issue. OtterBox

  • Pros mentioned:
    Protection

    Rated 3 out of 5 stars

    Otter box

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love that this is the best overall protection for my Galaxy S21 Ultra. Hate that the rubber that goes around thebohone strethes out really bad in 4 months time span. Overall really good.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Awesome to hear the Defender Series Pro case has your vote of confidence when it comes to being able to help keep your S21 Ultra safe from harm, though we were sorry to learn about that rapid stretching of its outer slipcover.

      Fortunately, we've got an great warranty in place that will help cinch things down for the long haul with a brand-new replacement. Just ping our friendly Otters through the following link or at 1-855-688-7269, and we'll be glad to help get one in the works!
      https://www.otterbox.com/en-us/warranty-begin

      Happy Holiday Season,
      OtterBox Customer Support OtterBox

  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Phone case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product protects the phone really well awesome

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Avoid the s21 ultra, this case won’t save you

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Protects against everything except drops. My boyfriend dropped his s21 ultra 3 feet onto carpet and the phone completely shattered. Got a replacement and it broke by being in his pocket. This case doesn’t help at all and the phone is very fragile.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Very good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good made material! My husband got this phone and works in the field and it has held up great so far!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cool protection

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely worth the money ive had around 7 and there all good worth it if ur looking for a otterbox product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't received my phone to use my new case yet, but all the other Otterbox products I've used have been awesome. I have no doubt this one will be the same quality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    OtterBox - Defender Series Pro

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otterbox is our only choice when it comes to purchasing a case to protect our Android phones. Best Buy pricing beat all the other online sites we checked.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Used phone purchase.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never bought a used phone before but it looked brand new. Would definitely buy again. Great price too.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Need help!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I jave had so many problems with all these refurbished phones. My first ordered i got the wrong phone.. my 2nd order the phone was full of glitches... my 3rd order they said theyvjad it but they ran out and the order was cancle.. and my 4th order the phone sucks too it doesn't gwt mobile data reception.. i am so sad.. i just want a nice affordable refurbished phone that works.. they claim its certified that worksnit doesnt.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Cover case for Samsung phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a three-year-old and she uses the phone to watch YouTube kids YouTube and he stopped a couple times I am that is drop assistant

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality case had the same style for my note 9 and never had any issue. Definitely a solid case

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy To Be Here

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the color combination, it stands but not too flashy. The finish is smooth and very easy to hold onto so no dropping it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very happy with this

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I lovvvvve this case its very durable and comfortable in my hand. I feel much better about protecting my new phone!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Galaxy 21 ultra

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Glitches alot...when I have maps minimized while I navigate the screen flashes and gets locked up. The phone also when using multi window for anything typically gets an error that says it is overheating. I regret getting this phone.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    My Phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Samsung Galaxy S21 Ultra is one of the best phones made presently. Easy to operate and quick to connect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otterbox

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I owned this case on a S-9 and was pleased with it's performance. I would expect nothing less on the new phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best case

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best case period. I drop it on concrete and no damage at all!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgrade from my S8. I use my phone a lot for work. This one is bigger than i was used to, i quickly adjusted

    I would recommend this to a friend