Customer Ratings & Reviews
- Model:
- 77-81272
- SKU:
- 6439211
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the phone's protection, camera quality, and snug fit. However, some customers have expressed concerns about the absence of a built-in screen protector and the bulkiness of the phone. Some customers have mentioned issues such as price and weight.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Camera quality
Needs more protection on sides
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wish the sides were as protected as the rest of my phone. Solid quality case.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Kim!
We're sorry to hear that you're a little disappointed with your Defender Series Pro! Rest assured, that case has been through hundreds of hours of design testing to ensure it will provide your phone with the protection OtterBox is known for. If you do end up running into any issues with your case, we have a great warranty, so feel free to give us a ring at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
The best
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Otterbox only in my opinion. Never broke my glass
I would recommend this to a friendOtterbox
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.snug, easy on, wish it had a clear protective cover for the front, also for the money, I would like it to be waterproof/resistant .
I would recommend this to a friendPhone case
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good case. Easy to put on your phone. The only down size. Is that your signal has a hard time getting through
I would recommend this to a friend- Pros mentioned:Protection
Case
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A must when getting a new phone just wish it was a full case not just a back
I would recommend this to a friend Phone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Waiting for buy back as promised. My bill from sprint went up not down like we discussed with sales person.
I would recommend this to a friend- Cons mentioned:Screen protector
Broken screen after purchasing Otterbox & screen p
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't work. Screen broke 2 days after return policy ended.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Michal,
We're sorry to hear about the damage to your device while it was in a Defender Series Pro. While our cases are tough, there are some variables that can't be predicted. Though we're not able to extend our warranty to the device itself, we're more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
Good Quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned this item I wanted a more feminine one. Good quality.
I would recommend this to a friendMr. Michael Brooks
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Went in to get a screen replaced and my phone hasn't worked right since. Geek squad has been running me around and straight lying to me. Absolutely horrible service and I'm highly upset with the "nothing we can do" attitude from geek squad.
No, I would not recommend this to a friendPoor Holster Design
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The case itself was great, however the holster design is not so great. If I wear it on my right side horizontally (I am right-handed), the phone must be clipped in with top facing rearward, so I have to rotate it when inserting into the holster, and also when I take it out, which is quite inconvenient. Also, when I put the phone in the holster and forget to rotate it, the clip on the holster presses the power button and the shutoff screen appears. Not a good design for an Otterbox!
No, I would not recommend this to a friend- Pros mentioned:Camera quality
Not good with oil
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dont get if you work in an oily place. It ruins the rubber. Other than that its a great case
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're sorry to hear your current Defender Series Pro case had a run-in with some oil that didn't end up so well for its outer slipcover. Fortunately, we've got a great warranty in place that will help to clean things up with a brand-new replacement for a fresh start. Just ping our friendly Otters through the link below, and we'll be glad to help get one in the works!
https://www.otterbox.com/en-us/warranty-begin
Cheers,
OtterBox Customer Support
Didnt work
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This case did not work as expected phone still fell off the clip and ended up causing it to blakout i had to get my phone repaired
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We are so sorry to hear that your S21 Ultra 5G suffered such damage while under the watch of the Defender Series Case. Protection is always our top priority, and we put forth every possible effort to this end. Unfortunately, any given incident is still subject to some unique variables that are at times beyond our control and prevent us from being able to eliminate all exposure to risk. Our warranty won't be able to reimburse you for any repairs made, but we'd love a chance to help get you set up with a new OtterBox for a fresh start. Just give us a call at 1-855-688-7269 and we'll be glad to assist you further.
Kindly,
OtterBox Customer Service Team
Lacks good quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The quality of the Otterbox Defender brand cellphone cover is not as good as it once was.
I would recommend this to a friendSomeone has made purchases on my account I did not
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Someone has made purchases on my account I did not make these purchases!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Yikes! Sorry to hear you're having such a frustrating experience. Your post somehow got tied to the product listing for an OtterBox, though, and that's unlikely to help resolve things or reach your intended audience, so we thought we'd let you know so you could work with Best Buy to get that adjusted.
Good luck getting things sorted out with the wonky account purchases and activity!
Best,
OtterBox Customer Service Team
- Cons mentioned:Price
nothing a 10 dollar case can't do
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Strong but ugly and good luck putting a magnet on it way to expensive
No, I would not recommend this to a friend - Cons mentioned:Weight
Too Heavy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Way too heavy. It's Like having a brick in my purse.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Defender Series Pro! We appreciate your feedback about the size of your case, and we'll be sure to let our engineers know about your experience. Keep in mind, that Defender Series is our most rugged case option, so it'll be a bit more robust than some of our other case offerings. If you're looking for something a bit sleeker, we'd suggest checking out our Symmetry Series case here: https://www.bestbuy.com/site/otterbox-symmetry-clear-series-for-samsung-galaxy-s21-ultra-5g-stardust/6439197.p?skuId=6439197
Best,
OtterBox Customer Service Team
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awful, always falls out of the carry case which allows it to get cracked or broken.
No, I would not recommend this to a friendWrong cover
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is nor the right cover and I can't use headphones and is not holding well
No, I would not recommend this to a friendDoesn’t fit/function.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buttons on the side for volume didn’t work while in case.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Sharista!
We're sorry to hear that your Defender Series Pro is giving you troubles with the buttons on your phone! We appreciate your feedback, and we'll be sure to get your thoughts passed up the ladder to our design team. In the meantime, it sounds like you may need a replacement case. Feel free to call us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
The quick release latch is on the wrong side!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am a righty and left to keep the phone at my left hip Twisting the clip on the rear of the holster does NOT fix the simple fact that the quick release latch is on the wrong side! I must now either keep my phone upside down (and endanger the camera lenses) or use both hands to quick release the phone from the holster (major inconvenience) Somebody at OtterBox screwed up BIG time (or must be a lefty)
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We actually had to make some modifications to the traditional placement of certain aspects of this Defender Series holster in order to accommodate the design of the Galaxy S21 Ultra, which is the reasoning behind the dynamic you've noticed. We'll be sure to share your feedback with our quality folks, however, the configuration is definitely intentional.
Kindly,
OtterBox Customer Service Team