Customer Ratings & Reviews
- Model:
- 77-81272
- SKU:
- 6439211
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the phone's protection, camera quality, and snug fit. However, some customers have expressed concerns about the absence of a built-in screen protector and the bulkiness of the phone. Some customers have mentioned issues such as price and weight.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Protection
Echoes on phone calls - total pain!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly the worst case ever - every phone call I have to take the case off otherwise the caller gets an echo, and not just on speaker phone. It's the case, not the phone, since with the case off (or even just half off) things are fine... I give it two stars since the case offers the same great breakage protection from Otter box.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .While it's certainly nice to know the Defender Series Pro case has your vote of confidence in terms of protection, we're sorry that you've had such sonic struggles while using the case. You really should be able to enjoy clarity on those calls through your S21 Ultra and we're confident that we'll be able to help achieve just that.
Just give our friendly Otters a call at 1-855-688-7269 and we'll be glad to talk troubleshooting tips and tricks or even help get you set up with a brand-new warranty replacement if that seems like the best path forward.
Best,
OtterBox Customer Service Team
Not What it Used to Be
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.OtterBox Defense Pro series provided the best perfection hands down back when they included the built in screen protector, because the case was waterproof a long as the charging port flap was closed. Now, it's just another rugged phone case. It does the job, but not worth that 5th star until they provide that waterproof protection again. Years ago, they set the standard in elite protection. Now, they need to live up to it again.
No, I would not recommend this to a friendBest buy in general
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great help from best buy techs. Great service also great phones. Especially having some in stock.
I would recommend this to a friendRoom for the S-pen
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It'a a Durable case for the phone. If only there was room for the s-pen. Also, I can't believe this ohone doesn't have a fingerprint sensor on the back of the phone.
I would recommend this to a friend