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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 3771 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers are enthusiastic about the Defender Series Pro Hard Shell Case, highlighting its excellent protection, good build quality, and proper fit. Many appreciate the enhanced grip and the inclusion of a screen protector, with some also expressing satisfaction with the available colors. The main drawbacks mentioned are its bulkiness and some concerns about port access, with a few customers wishing for improved water resistance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 103 Showing 2,041-2,060 of 3,771 reviews
  • Rated 5 out of 5 stars

    Does what I want it to do

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works well in that it allows me to carry my phone on my belt. Since the phone is bigger than the 5S, it is too big to be able to carry in my pocket.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth every penny

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great cases with good warranty! I have had one for every iPhone I have purchased!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Great phone case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Provides great protection for my phone and is durable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to be a good case. No problems. I would buy again

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    All employees were pulled together successfully

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Full protection My phone was just repaired and i had a generic case dropped it on face and cracked all in one week Havent fixed it yet instead bought this case and has stopped the cracking going futher Worth the money

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Lifesaver for my phone.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I left my phone on top of my car and an otter box like this one saved my phone when it went flying off the car and hit the pavement. The rubber piece done it's job but it came off and only one corner of the plastic piece had a small piece gone. I got up to at least 40 miles per hour when it flew off. So I had to have this new one. I say thank you thank you very much Otter Box.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Great phone case!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My iPhone Se 2nd generation fits nice & snug in this case. I like the color!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    We like the Otter

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its good! Reasonably priced and very tough!!!!!!!!

    I would recommend this to a friend
  • Cons mentioned:
    Port access

    Rated 3 out of 5 stars

    hard to plug in charging cord

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only thing I find is that I have a hard time plugging in my charging cord to my phone through the case . I have had Otter Box Cases before and they are Awesome just this case is made to where it is difficult to connect with adapter .

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey, Jude!

      We're sorry to hear that you're having some trouble plugging your phone in with your Defender Series case! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. In the meantime, if you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 5 out of 5 stars

    Durable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchase this item for someone. I am a fan of Otter Box for the protection and value it provides. It was black and it came with the clip that can also be used like a stand.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thks

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great features I love it Best Buy is awesome.. great service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cheaper than another phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Surviving a twenty + year old mechanic who is easier on his tools.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Protection

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used nothing but Otterbox cases for my phones. I have drop phones before and no damage has happened to the phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otter box cases are the best! My last one lasted years and my phone looked brand new. Wouldn’t have any other case.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super good case

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love the case it was a great deal on sale . I was super happy . No problems with the cas thank you so much for make a strong one

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Protection

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otterbox is the standard for iPhone cases. I've never had an issue with any of them and this one was no different.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great iPhone Protector!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have made multiple purchases overt the years of this case for each iPhone I have purchased. It has never let me down. I have dropped my phone many times, never a cracked screen or any other damage to mu phones. I am a repeat buyer of this product and will continue to do so for future iPhone upgrades!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very sturdy case. worth the investment. my ipad is in good hands. if you are buying the ipad at the same time ask about getting a discount on the case.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Good buy

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    Best Buy Employee
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item as described! Fast shipment! Will buy again in the future!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Rugged protection!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Every time I upgrade my phone, I invest in Otterbox protection for the phone. Yes, invest is the well-chosen word for the cost of the Otterbox, because the rugged case is the best insurance I can get for protecting my phone. Every phone I've owned has taken some bad spills, bad enough to damage or even destroy the phone without the Otterbox. I'll never leave the store with a new phone that's not Otterebox-protected!

    I would recommend this to a friend
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