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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 3772 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers are enthusiastic about the Defender Series Pro Hard Shell Case, highlighting its excellent protection, good build quality, and proper fit. Many appreciate the enhanced grip and the inclusion of a screen protector, with some also expressing satisfaction with the available colors. The main drawbacks mentioned are its bulkiness and some concerns about port access, with a few customers wishing for improved water resistance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 146 Showing 2,901-2,920 of 3,772 reviews
  • Rated 5 out of 5 stars

    Excellent protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Walked away happy with iPhone 6 case thank you Best Buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone case. I'm known for dropping my phone.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything is wonderful! Great service great product thx.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A little bulky but very sturdy.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Built in screen guard makes the touch much less sensitive.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great products !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Great touch screen and back protection in 1 compac

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits great! Nice to have front touch screen protection and back protection all in 1 compact case, so ends up cheaper than buying case and screen protector separately.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ok.. for the most part

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The clear plastic shield has to removed for touch operating to work on the i phone SE ,Get the Zagg Glass shield from Best Buy. That will protect the front. Remove the Otter Box clear shield (The Verizon Rep popped it off. They are WELL AWARE of this issue with the Otter Box Defender.) Just keep the rest of the Otter Box rubber back and frame on the phone,

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi, Charley!
      We're sorry to hear about the unusual poor screen response you experienced with your case. We don't recommend removing the built-in screen protector, as it can interfere with the protective qualities of the OtterBox. If we could be of any further assistance or you would like to discuss this further, please give us a call at 1-855-688-7269.
      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 5 out of 5 stars

    Awesome case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this case and its awesome. Got it at a good price

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Great protection

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case provides great protection, but it also makes the volume keys extremely hard to use. Although the Home button is covered, my phone had no issues recognizing my Touch ID. I have dropped my phone numerous times since putting on the OtterBox Defender case, and both my phone and the case are still in perfect condition.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Just OK

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otter boxes to me are just ok now. This is a replacement due to my son damaging the first one we bought him. He claims it’s dropped out of his pocket and broke. The iPhone 8 screen was shattered and I had to pay to get the screen fixed. Otter box did send me a new case for free due to it being under warranty but it took forever to come reason why I had to cough up $50 for this one. Would have taken it back but the 15 days ran out before I could return it.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there.

      We're sorry to hear about the issues you've had with your Defender Series Pro. While our cases are tough, there are still some variables that can't be predicted. We'll be sure to get your feedback passed up the ladder. Though we can't replace the phone, we're always more than happy to get a damaged case replaced. Give us a ring at 1-855-688-7269 if you ever have any other issues with your case.

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 5 out of 5 stars

    Amazing phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The camera takes amazing pictures. I enjoy the new phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always put an otter box on my iPhones to protect them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good design and protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Reputable company with good products at a fair price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great iphone case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otterbox Defender are the best iPhone cases. I love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for my teenager and I have one for myself too

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service and Attitude

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great with the belt clip, now I know where my phone is.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product but with cost of these phone probably best to buy a tempered glass screen protector instead of using the plastic one that comes with otter box.

    I would recommend this to a friend
  • Pros mentioned:
    Screen protector

    Rated 5 out of 5 stars

    Very nice protective case for iPhone.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband and I just bought new iPhones and these cases are great. I thought the screen protector would bother me, since I have always had glass on my other phones. I love it. No problems at all.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it's easy to use. husband likes it so that matters

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very tough case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case has held up great so far been very happy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought as a Christmas gift. My nephew loves it!!!!

    I would recommend this to a friend
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