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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 3772 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers are enthusiastic about the Defender Series Pro Hard Shell Case, highlighting its excellent protection, good build quality, and proper fit. Many appreciate the enhanced grip and the inclusion of a screen protector, with some also expressing satisfaction with the available colors. The main drawbacks mentioned are its bulkiness and some concerns about port access, with a few customers wishing for improved water resistance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 149 Showing 2,961-2,980 of 3,772 reviews
  • Rated 4 out of 5 stars

    No screen protection

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits nicely. Except for the fact that it has no screen protection. That must be purchased separately.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Phone safe

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I drop my phone too much, this case is awesome and pretty. It gives me the self confidence that my phone will be safe from breakage

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Quality phone case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good durable phone case. I have always bought a outter phine case, very happy.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Otter box 4 Life

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otter is has always been my case of choice. My wife broke her iPhone 4 times without a case. This time I told her I’m not fixing if no case is on the phone

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    durable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    protects phone, but screen cover is often non-responsive. Difficult to use phone features near edge of screen.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    otter box review

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I need something to protect my phone. I had a otter box for my last phone and decided to get another one.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    otter box great protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great protection. Looks nice and feels good to hold. I wish it weren't quite so pricey, but if it protects the iphone investment, it's worth it!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Keeps my iPhone safe from mayhem

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is the only case I will consider for any iPhone I own. Because of Otterbox, I have never ever had to replace any screen etc. Well worth the expense.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Solution

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good, well made option for phone protection. Replaced a LifeProof case that provided water proofing at the expense of sound quality.

    I would recommend this to a friend
  • Cons mentioned:
    Bulkiness

    Rated 3 out of 5 stars

    heavy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is heavy and hard to get out of my pocket. the fingerprint key does not work with the case.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey foxy,

      We so apologize that this Defender Series Pro feels a little more cumbersome than expected! It is definitely odd that the fingerprint film is having trouble working seamlessly with your Touch ID feature, and our friendly Otters would love to take a closer look to try and troubleshoot the issue. Please feel welcome to call them at 1-855-688-7269, and they'll be more than happy to help out!

      That being said, if you're looking for something that provides protection in a sleeker style, we would recommend the Commuter series. The Commuter still offers that stellar security, just with a slimmer design. Don't hesitate to check it out via the link below, and call our friendly Otters at 1-855-688-7269 with any further questions!

      https://www.bestbuy.com/site/otterbox-commuter-series-case-for-apple-iphone-7-and-iphone-8-black/6028064.p?skuId=6028064

      Best,
      OtterBox Customer Service Team OtterBox

  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Solid phone case!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    offers great protection! We like that is covers the screen as well as the body of the phone

    I would recommend this to a friend
  • Cons mentioned:
    Bulkiness

    Rated 3 out of 5 stars

    Not what I needed.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bulky, not what I expected or as advertised. Plastic screen. Tough to return.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Otterbox is the BEST

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love Otterbox to protect my cell phone and Best Buy's prices and customer service are GREAT! I've never had a phone damaged that was in an Otterbox.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    great for phones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had one before and now with my new i phone I needed a new one and I decided to get the sane one i had before

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Best protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When it comes to full protection over my phone, I don’t see how this could t be the only option. It works great, comes with usable clip, and helps keep my phone protected from life.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very good case.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like otter box cases. I have an extremely dirty and wet job that requires a tough case. Otter box always comes through.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good durable product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good so far the case has lasted and protected from the extreme teenager where and tear!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    It’s Otterbox

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was glad to get an Otterbox cover for this new iPhone 8. It installed easily, is comfortable and looks to provide the protection expected. And, my wife likes the color she selected.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great IPhone case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is fantastic for my IPhone 8, it covers the phone and screen. I have actually dropped my phone once and was not worried about it breaking at all. I would buy this again!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Pro case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case for the phone is protected all around. Doesn’t interfere with sound quality.

    I would recommend this to a friend
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