Customers are enthusiastic about the Defender Series Pro Hard Shell Case, highlighting its excellent protection, good build quality, and proper fit. Many appreciate the enhanced grip and the inclusion of a screen protector, with some also expressing satisfaction with the available colors. The main drawbacks mentioned are its bulkiness and some concerns about port access, with a few customers wishing for improved water resistance.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 168 Showing 3,341-3,360 of 3,772 reviews
Rated 5 out of 5 stars
A strong case
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
A little bulky, but my phone does feel very secure in this case! The phone itself (Iphone SE 2020) is already bulky so knew that was coming. Easy enough to charge while in the case, the cameras are not blocked, and looks good.
I would recommend this to a friend
Cons mentioned:
Water resistance
Rated 1 out of 5 stars
Garbage
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Posted . Owned for 6 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Paid $73.00 for this sub-standard Otter-Box case for my husbands NEW iPhoneSE.. it lets moisture inside the case and is EXTREMELY difficult to remove! I have had Otter Boxes for years on my iPads and iPhones and have never had this problem before! Plus phone dropped 2.5 ft and cracked the glass! Isn’t that why you buy the superior OTTER BOX!
This review is from OtterBox - Defender Series Pro Hard Shell Case for Apple iPhone 7, 8 and SE (2nd generation) - Black
No, I would not recommend this to a friend
Brand response from OtterBox Customer Support
Posted .
Hi there.
We're sorry to hear about your disappointment with your Defender Series Pro. Keep in mind, none of our cases are designed to be waterproof. We're sad to hear about the damage to your device while it was in that OtterBox. While our cases are tough, there are some variables that can't be predicted. Though we're not able to extend our warranty to the device itself, we're more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get you helped out.
Best, OtterBox Customer Service Team
Pros mentioned:
Protection
Rated 2 out of 5 stars
Otter Excellent IPhone Cover
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Excellent product that provides an strong hard cover for your iPhone
This review is from OtterBox - Defender Series Pro Hard Shell Case for Apple iPhone 7, 8 and SE (2nd generation) - Black
I would recommend this to a friend
Brand response from OtterBox Customer Support
Posted .
Hi there!
We're glad to hear that you're loving your Defender Series Pro! If there's anything keeping this from being a 5-star experience, we'd love to hear your feedback, so we can pass your thoughts up the ladder to our design team. Please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and let us know what you think!
Best, OtterBox Customer Service Team
Cons mentioned:
Bulkiness
Rated 1 out of 5 stars
Very unhappy
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Much too bulky and cumbersome-hard to handle. Also the screen protector was a big problem- hard to use - difficult to hit the keys and lost opacity within a few weeks. There are pink dots and discoloration within the screen protector- went to Dollar Store and bought something temporarily until I can research my options.
This review is from OtterBox - Defender Series Pro Hard Shell Case for Apple iPhone 7, 8 and SE (2nd generation) - Black
No, I would not recommend this to a friend
Brand response from OtterBox Customer Support
Posted .
Hi Johnny,
We're sorry to see that the screen protector on this Defender Series Pro seems to be running into some strange discoloration issues! This definitely is not something we normally see with that case, and our awesome Otters would love to get things back on track with a warranty claim. Feel free to give them a ring at 1-855-688-7269, and they'll set you up with a brand-new replacement in no time at all!
Sincerely, OtterBox Customer Service Team
Rated 5 out of 5 stars
A must have!
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Quality construction and fit for the Iphone 7 model makes this a great choice. If you ate on the go, carry multiple items or are prone to spills, this product is a great investment! The price is fair for the products objective. The stylish design is a plus as well.
I would recommend this to a friend
Rated 4 out of 5 stars
Sturdy!
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
If you're looking for a sturdy case, this is it. I am confident that if I accidently drop my phone, it will be alright. The only thing I'm a little hesitant with is the piece at the bottom for the charger plug. It opens by softly bending backwards. Right now, it appears as though it's a bit weak and maybe after use over a period of time, it would break/tear off. Otherwise, it's a good hard, protective case.
I would recommend this to a friend
Pros mentioned:
Protection
Rated 3 out of 5 stars
moisture
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I have been very pleased with the protection that this offers but when you are out in the rain quite a bit, moisture accumulates on the inside of the screen and has to be taken apart and dried out. If you do not do this, it traps the moisture and a fungus film develops on the inside.
I would recommend this to a friend
Brand response from OtterBox Customer Support
Posted .
Hi there!
We're sorry to hear about any disappointment with your Defender Series Pro case! While that case is tough, it isn't designed to be waterproof, so it still has a chance to get moisture behind the screen. We'll be sure to get your feedback passed up the ladder. If you run into any other issues with your case, please don't hesitate to reach out to us here: https://www.otterbox.com/en-us/contact-us
Best, OtterBox Customer Service Team
Rated 5 out of 5 stars
Out of this World
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
love this Otter Box brand it's my third case Each time I upgrade my phone I select the Otter Box case. It's durable and has multiple colors to choose from. The holster is a handy way of keeping up with your phone
I would recommend this to a friend
Cons mentioned:
Bulkiness
Rated 4 out of 5 stars
Excellent Case
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Perfect for the protection of the phone not too bulky but works very well for my niece
I would recommend this to a friend
Rated 5 out of 5 stars
Best iPhone case ever invented!
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This is the most amazing iPhone case! The last one I had for 5 years and the rubber on the case was beat up but when I took the case off the iPhone itself was in pristine condition! Almost made me wonder why I was upgrading my phone! ;o)
I would recommend this to a friend
Pros mentioned:
Build quality
Rated 4 out of 5 stars
OtterBox
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Sturdy quality. Excellent service provided by employee who helped us figure things out.
I would recommend this to a friend
Rated 3 out of 5 stars
Almost
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I bought this case for the iPhone SE second generation everything was ideal except the fact when you were texting things with not key
This review is from OtterBox - Defender Series Pro Hard Shell Case for Apple iPhone 7, 8 and SE (2nd generation) - Black
No, I would not recommend this to a friend
Brand response from OtterBox Customer Support
Posted .
Hey, Josh!
We're sorry to hear about any disappointment with your Defender Series Pro case! We'd love to hear some more detailed feedback about your experience, so please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best, OtterBox Customer Service Team
Cons mentioned:
Bulkiness
Rated 2 out of 5 stars
Case are poorly made
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I’ve used these cases since they’ve come out! Now the cases a weaker and no longer include the screen protector.
This review is from OtterBox - Defender Series Pro Hard Shell Case for Apple iPhone 7, 8 and SE (2nd generation) - Black
No, I would not recommend this to a friend
Brand response from OtterBox Customer Support
Posted .
Hi Mike,
We apologize that you're feeling uncertain towards the new batch of Defender cases coming out! We have to admit, we're a little perplexed - while some of our newer cases don't include the built-in screen protector to complement the curved screen, the iPhone 7/8 Defender Series Pro does not fall into this category, and should still have an integrated screen shield. If yours does not include one, please don't hesitate to call our Otter investigators at 1-855-688-7269, and they'll solve this mystery as soon as possible!
Best, OtterBox Customer Service Team
Rated 5 out of 5 stars
The Purple OtterBox is working well for me...
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I am a little paranoid and so when I buy a new product I want someone more knowledgeable to walk me through all the features. I got the help I needed to feel confident with the OtterBox for my iPhone SE.
I would recommend this to a friend
Rated 5 out of 5 stars
Great phone at a great price
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Bought for my granddaughter, her first phone. She loves it. Since she has an iPad and iPod no real learning curve. Parents set some safety controls which was easy to do. Apple has great products, this is just another one.
I would recommend this to a friend
Cons mentioned:
Bulkiness
Rated 4 out of 5 stars
Bulky but feels safe
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The case is quite bulky, but I don't have to worry about the situation if I drop the phone.
I would recommend this to a friend
Rated 3 out of 5 stars
Cumbersome and clunky.
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great protection for iPhone but scroll sensitivity is hampered as are anything at the edge of the screen. No versatility.
This review is from OtterBox - Defender Series Pro Hard Shell Case for Apple iPhone 7, 8 and SE (2nd generation) - Black
No, I would not recommend this to a friend
Brand response from OtterBox Customer Support
Posted .
Hi there!
We're sorry to hear about the screen frustrations you're experiencing with your Defender Series Pro case. We sometimes see issues like this arise when using this case alongside an additional screen protector. If you're not using any additional display protectors, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best, OtterBox Customer Service Team
Pros mentioned:
Protection
Rated 4 out of 5 stars
Good Case
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
My daughter has had this case for over a year and it protects her phone well.
I would recommend this to a friend
Rated 5 out of 5 stars
The Most Durable
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This case is the best of the best! My last 3 cases have been these because I am so rough with my phone! I drop it a lot and since I’ve been buying these cases I’ve never had a crack!
I would recommend this to a friend
Pros mentioned:
Protection
Rated 4 out of 5 stars
Good product
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Does a great job protecting my phone. Been buying this brand for years.