Customer Ratings & Reviews
- Model:
- 77-60594
- SKU:
- 6296131
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the Defender Series Pro Hard Shell Case, highlighting its excellent protection, good build quality, and proper fit. Many appreciate the enhanced grip and the inclusion of a screen protector, with some also expressing satisfaction with the available colors. The main drawbacks mentioned are its bulkiness and some concerns about port access, with a few customers wishing for improved water resistance.
This summary was generated by AI based on customer reviews.
Durable But Hard to Assemble
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looks and feels sturdy. It is just hard as the dickens to get apart. Which, I suppose, speaks to the durablity.
I would recommend this to a friendgreat product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fits as it should nothing bad can by said about it
I would recommend this to a friend- Cons mentioned:Bulkiness
Phone Cover/carry Case
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned, too bulky. Hard to use with thumb print to start up phone.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that your Defender Series Pro was giving you issues with the functionality of your device! We appreciate your feedback, and we'll be sure to let our design team know about your troubles. We're sad to hear that you ended up returning your OtterBox, and we hope you choose to give us another shot in the future!
Best,
OtterBox Customer Service Team
Love Otterbox Phone Cases
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ended up returning this phone case to the store. I wasn’t crazy about the purple case, but I needed a phone case ASAP. I just bought a new phone and needed it protected. When I got it home and opened it up, the other side was pink. I just couldn’t do it. It was just to ugly. There wasn’t any other otter box options at the store except for all black, and my son bought one of those. I ended up buying a case from amazon.
No, I would not recommend this to a friendGood cases
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worth getting if you drop your phone alot like me. It also comes in black. Good cases are worth the cost.
I would recommend this to a friendDisgusting
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was actually an awful experience. I spent 50.00 on an iPhone case that I thought was new and then I received it. it was used dirty with food on it and scratches all over the back window. In addition, it was not even the correct case. You should be ashamed of yourselves.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .As one of our most trusted retail partners, we can't even begin to imagine how something like this would have occurred when making an OtterBox purchase through Best Buy. But one thing is for certain, and it's that we have complete faith they'll be able to make this right by you with either a return or exchange. If you continue to struggle getting your hands on the correct case for your needs, taste, and actual device, feel free to give us a call at 1-855-688-7269, and we'll be glad to point you in the right direction!
Warm regards,
OtterBox Customer Service Team
- Cons mentioned:Water resistance
Awesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product but would be better if it was water proof!
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that you're liking your Defender Series Pro for the most part! We appreciate your feedback about wanting it to be waterproof, and we'll be sure to let our design team know about your experience. In the meantime, if you run into any issues with your case, feel free to call us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
Great case for clumsy teen girls!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for my daughter who is always dropping her phone. We have another one in a different color. Thee hold up well!
I would recommend this to a friendSeems protective of phone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good have not broken phone have not dropped it as often because of ability to hang it from pant pocket
I would recommend this to a friend- Pros mentioned:Protection
Good case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Decent protection. Just would have liked it to come with a quality screen protector.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi napa15rt,
It's awesome to see that the Defender Series Pro hit a home run in terms of protecting your iPhone! We apologize that you're not loving the built-in screen protector, and we'd love to grab a few more details to see how we can enhance this experience going forward. Please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be happy to chat!
Cheers,
OtterBox Customer Service Team
Phone case
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There is a clear plastic that goes over the phone and it is hard to use the touch screen option
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that you're having troubles with the built-in screen protector on your Defender Series Pro! We appreciate your feedback, and we'll be sure to let our engineers know about your experience. Keep in mind, using additional screen protectors alongside your Defender Series case can lead to issues with sensitivity. If you continue to have trouble or you're not using an extra screen protector, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Good case
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just what I expected. I have an older phone so I’d like more color options but there weren’t many.
I would recommend this to a friendCase for phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cool case great protection great price I compared the price and got it for cheap
I would recommend this to a friendProtective but..
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good protection but makes buttons difficult to use.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that you're having trouble with your Defender Series Pro! We appreciate your feedback about the troubles with your buttons, and we'll be sure to let our design team know about your experience. The good news is, we have a great warranty, and we'd be more than happy to get you taken care of with a replacement case. Feel free to call us at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
very durasble case
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The glass protector makes it hard to move my screen but overall satisfied with my purchase.
I would recommend this to a friendThanks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, easy and useful Highly recommend it
I would recommend this to a friendGood protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Case offers good overall protection when you’re unsure of what specific hazards you may run into
I would recommend this to a friendFrustrating
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to use screen due to cover. It's durable, but frustrating accessing phone
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello, Johnnie! We are so sorry to hear that you are experiencing an issue with the built-in screen protector on your Defender Pro Series case. Please reach out to our CS Team by phone or via chat, and we are happy to help with this!
Finger print recognition works poorly
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Finger print recognition works poorly though the otter box window.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Joe,
We're so sorry about this. We'd recommend cleaning the fingerprint film with a q-tip, soap, and warm water. If this still doesn't resolve the issue, please give us a call at (855) 688-7269 and we'd be happy to take things from the top with a warranty replacement case.
Best,
obcst
Great phone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well with my phone. I enjoy the color of it.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Case!
We're glad to hear that you've been liking your Defender Series Pro case! If there's anything that's preventing your case from being a 5-star experience, please give us a ring at 1-855-688-7269. We'd love to get your thoughts passed up the ladder.
Best,
OtterBox Customer Service Team