Customer Ratings & Reviews
- Model:
- 77-60594
- SKU:
- 6296131
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the Defender Series Pro Hard Shell Case, highlighting its excellent protection, good build quality, and proper fit. Many appreciate the enhanced grip and the inclusion of a screen protector, with some also expressing satisfaction with the available colors. The main drawbacks mentioned are its bulkiness and some concerns about port access, with a few customers wishing for improved water resistance.
This summary was generated by AI based on customer reviews.
Great Product overall
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great product, easy to install and last long, this is my third case from this brand
I would recommend this to a friendGreat phone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well with my phone. I enjoy the color of it.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Case!
We're glad to hear that you've been liking your Defender Series Pro case! If there's anything that's preventing your case from being a 5-star experience, please give us a ring at 1-855-688-7269. We'd love to get your thoughts passed up the ladder.
Best,
OtterBox Customer Service Team
Solid protection for your phone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a solid and substantial case. A little difficult to put on but it’s worth it!
I would recommend this to a friendincompatible
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am using an iPhone 8 running iOS 12+. The algorithms for the iPhone 8 have been changed to require a lower starting spot on the screen to access the "control panel." The Otterbox has a piece of plastic covering the starting spot. Called Otterbox customer service looking for a solution. They were of no help. Buyer beware.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that your Defender Series Pro case is giving you issues with your control panel. We've noticed that trying to slide that control panel up from different locations at the bottom of the screen can make it easier if you're having trouble doing it directly from the middle. If that doesn't help, reinstalling your case can help get things lined up properly.
Best,
OtterBox Customer Service Team
Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good cover, easy to install. Looks like it will last
I would recommend this to a friendIphone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for the new iphone………………………………………………….
I would recommend this to a friend- Pros mentioned:Protection
Disappointed with screen cover
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The case itself does serve as good protection for the iPhone. the plastic screen cover was disappointing, there always seemed to be smudges on the screen. I like the glass screen protectors much better. Purchased a different style case.
No, I would not recommend this to a friend Like the product, problems with port
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have problems using my phone charger due to narrow access to charging port.
I would recommend this to a friendVery hard to open
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very hard to open ( not sure if topry or press to open no instructions
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about any frustration with installing your Defender Series case! If you still need it, we have a great installation video here: https://www.youtube.com/watch?v=IacGHCKHO_s
Though that video is for a different device, the premise is still the same. Feel free to call us at 1-855-688-7269 if you have any other questions about that case.
Best,
OtterBox Customer Service Team
Great for added protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Durable and great protection for your phone. Color is a bit boring for my daughter.
I would recommend this to a friendWrong case for Iphone7
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is gathering dust. It caused feedback while using IPhone 7. It blocks the bottom openings the phone needs to have open. After removing the phone from the case, it worked fine. I purchased a different case with openings at the bottom and the phone works without feedback.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about the troubles you had with your Defender Series Pro! It's certainly unusual to hear that it was causing feedback with your phone. The good news is, we have a great warranty, so we'd be more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to us here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second case, although I keep going back to them I will give them 4/5
I would recommend this to a friendGood
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well with my phone. Not too sticky or bulgy:!
I would recommend this to a friendGood
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does its job, still working well. Pretty much self explanatory
I would recommend this to a friendGot this for my wife
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.She loves it holds up great when dropped wife is very happy with it
I would recommend this to a friendFrustrating
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to use screen due to cover. It's durable, but frustrating accessing phone
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello, Johnnie! We are so sorry to hear that you are experiencing an issue with the built-in screen protector on your Defender Pro Series case. Please reach out to our CS Team by phone or via chat, and we are happy to help with this!
To much money im see more cheaper
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hi that im paid to much money im see way Cheaper in Amazon & other websites. Don’t recommend buying in Bestbuy.. not
No, I would not recommend this to a friendphone case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it' s a great phone case,The rugged design holds up against drops
I would recommend this to a friendgreat phone case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.very protective case, hard, cover, really nice, good product
I would recommend this to a friendIt looks like it’s wet all the time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a very nice case except in fogs up quite a bit . I think it’s wet and I just have it out or in my purse I have had to clean it quite a bit thinking it might be sweating inside the case really don’t know
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about any frustration with your Defender Series case. That OtterBox isn't designed to be waterproof, so it won't be able to seal any moisture out of that case. We'll be sure to get your feedback passed along. If you run into any other issues with your case, give us a ring at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team