Customer Ratings & Reviews
- Model:
- 77-60594
- SKU:
- 6296131
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the Defender Series Pro Hard Shell Case, highlighting its excellent protection, good build quality, and proper fit. Many appreciate the enhanced grip and the inclusion of a screen protector, with some also expressing satisfaction with the available colors. The main drawbacks mentioned are its bulkiness and some concerns about port access, with a few customers wishing for improved water resistance.
This summary was generated by AI based on customer reviews.
Fits well but the buttons are hard to push.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to put on. Buttons a little tuff to push, haven’t had it in the water yet, not sure if it is water tight,
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that the buttons are a little hard to push on your case! Often times those will get a bit easier to press after a bit of continued use.
Just to clarify, the Defender Series case is not a waterproof case at all, so we do not recommend relying on it for protection from water.
If you have any other questions, please don't hesitate to give us a ring at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
Eh
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The otter box didnt break, but my phone sure did. Wish this has a screen protector!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're so sorry to hear that your iPhone has suffered some damage while you were using the Defender Series Pro case. We put forth every effort to ensure our cases will provide the very best protection available to help limit the potential for such discouraging outcomes, but unfortunately, any given incident is still subject to a variety of unique dynamics that prevent us from being able to guarantee all risk will be removed. We aren't able to extend our warranty to your device, however, we'd very much like to help get you set up with a new case in the event yours may have been compromised in some small way, even if it appears to have been unaffected.
Please feel welcome to reach us at 1-855-688-7269 and we will be glad to assist you with this.
Kindly,
OtterBox Customer Service Team
No Clip Please
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not like yhe clip feature. I have no desire to clip on my waist.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Defender Series Pro! While that Defender Series case does include a holster, it is totally optional to use. If you run into any issues with your case, we have a great warranty, so feel free to call us at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
Garbage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could not use the bottom of screen with case on it
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that your Defender Series case was giving you some screen sensitivity and button issues! We appreciate your feedback, and we'll be sure to get your thoughts passed up the ladder to our design team. Keep in mind, additional screen protectors can cause the sensitivity issues that you're experiencing with your case. If you're not using an additional screen protector, feel free to call us at 1-855-688-7269, and we can look at your replacement case options.
Best,
OtterBox Customer Service Team
Pretty case
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The case is pretty and durable, this is one brand i have purchased several times
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're glad to hear that you're enjoying your Defender Series case! If there's anything we can do to improve it, give us a call at 1-855-688-7269. We always value your feedback.
Best,
OtterBox Customer Service Team
Like the smaller size
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My 6s plus was fine but just too big to carry. Like the new upgrades.
I would recommend this to a friendOtterbox
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s too bulky. It’s very hard to type and press the buttons
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Defender Series Pro! We appreciate your feedback about the size of your case, and we'll be sure to let our engineers know about your experience. Keep in mind, that Defender Series is our most rugged case option, so it'll be a bit more robust than some of our other case offerings. If you're looking for something a bit sleeker, we'd suggest checking out our Symmetry Series case here: https://www.bestbuy.com/site/otterbox-symmetry-series-case-for-apple-iphone-7-8-and-se-2nd-generation-black/6028008.p?skuId=6028008
Best,
OtterBox Customer Service Team
Not a good box
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very hard to put together, too stiff and touch tone is to hard.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that you have been having trouble with your Defender Series Pro case. We'd recommend removing your case and reinstalling it, as that may help to get things properly aligned. Additionally, we sometimes see issues with touch sensitivity if you're using that Defender Series case alongside an additional screen protector. If you continue having issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
Not good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible for anyone to purchase not good at all for anybody.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there,
We're bummed to hear you're not exactly loving this Defender Series Pro case. We're always looking to improve the Otter experience, so we would love to hear more about your troubles with this case, so we can pass your feedback along to our product design team for future consideration. Please feel free to ping us on our OtterBox website, and we'd be more than happy to chat!
Cheers,
OtterBox Customer Service Team
Upset
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t even had it for a month and my Touch ID doesn’t work with the case on it anymore, I’ve recalibrated it and cleaned it but still nothing. I’m upset, spent $50 for it not to work anymore. As I use Touch ID for everything.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're bummed to hear about the issues you're having with your fingerprint scanner! That's definitely odd. We usually suggest authenticating your fingerprints with your case on. If that isn't helping, please give us a call at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
Ms Rigby
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like the products BUT the wrong charging cords........DID NOT KNOW I HAD ONLY ONLY ONLY 14 days!!!!!!!!! TO RETURN VERY UPSET ABOUT THAT TO THE POINT I WILL ATTEMPT NOT TO PURCHASE ANYTHING FROM HERE ANYMORE!!!!!!!!
No, I would not recommend this to a friendOtter Defender low quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as good as my previous three Otter cases. The on button is hard to press as well as to turn it off. It wasn’t easy to put it together. You get what you pad for. I paid $25 now is $15.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Elle!
We're sorry to hear that your Defender Series Pro is giving you some trouble! We appreciate your feedback about the button, and we'll be sure to let our design team know about your experience. The good news is, we have a great warranty, and we'd be more than happy to get you taken care of with a replacement case. Feel free to call us at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
not for me.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.to be honest i dont really like this iphone and i hate the case, when I went in to Best Buy that day i was looking for an iphone 8 and i believe my old phone is a 6. I have been thinking that i will go back to my old phone.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Jackie,
We're so sorry you're not totally loving this Defender Series Pro Case. We're always looking to improve the Otter experience, and we would love to grab some feedback from you so we can pass it to our product design team for future deliberation. Please feel free to give us a call at 1-855-688-7269, and we'd love to chat!
Best,
OtterBox Customer Service Team
- Pros mentioned:Protection
Hard to touch
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This phone case has a cover on it so it was very hard to touch. Very protective but wouldn’t recommend it.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Dear Beth,
We apologize that your touch sensitivity seemed to be affected by the Defender Series Pro! That screen protector is deliberately designed to add an extra layer of security while also allowing for complete screen access. If it's having issues, our awesome Otters would love to straighten them out, so please feel welcome to ring them up at 1-855-688-7269. They're always prepared to help with trusted troubleshooting tricks!
Sincerely,
OtterBox Customer Service Team
My phone sucks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was never told I would be locked in to a counteract with this dam phone NOT HAPPY AT ALL
No, I would not recommend this to a friend- Pros mentioned:Build quality, Protection
Tough case for the outdoors
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just got the iPhone SE (2022), and I go running and hiking with my phone so wanted something that would protect it. I had an Otterbox Defender for my last phone (iPhone 5S), and it kept it safe. This one seems less chunky but still very solid.
I would recommend this to a friend Don’t buy. Won’t read finger print
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t like it. Where the finger print is suppose to go is to thick making it difficult to read and swipe up. Called otter box and they can’t replace it with nothing better. I’m going to return it.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Sorry to hear you've had some trouble swiping up from the bottom of your iPhone's display while using the Defender Series Case to help keep it safe from harm. Maybe check out our streamlined Symmetry Series Case right here at Best Buy as a potential alternative. Other than at the outer edges, it doesn't cover the touchscreen in the same way, which should alleviate the issue you’ve experienced.
https://www.bestbuy.com/site/otterbox-symmetry-series-case-for-apple-iphone-7-8-and-se-2nd-generation-black/6028008.p?skuId=6028008
Best,
OtterBox Customer Service Team
- Pros mentioned:Fit, Grip
Durable case
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As always received it quick form Best Buy. This is a durable and well constructed case. It fits my Iphone 8 perfectly and protects it from the outside elements. The case has a good feel and appears to be able to last some time. So far so good.
I would recommend this to a friend - Pros mentioned:Screen protectorCons mentioned:Bulkiness
Sturdy with screen protector
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The case is sturdy and not bulky like past cases. I do like that it comes with a screen protector. Easy to wipe clean or take apart for a more through all cleaning.
I would recommend this to a friend Didn't protect from cracking
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this for my 13 year old daughter. within 3 months her screen was cracked and a new one is needed.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Charley.
We're sorry to hear about the damage to your daughter's phone while it was in her Defender Series Pro case. While our cases are designed to greatly reduce the risk of damage to the device, there are still some variables that can't be predicted. Though we can't extend our warranty to the phone itself, we'd be more than happy to get your daughter's case replaced. Feel free to contact our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team