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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 3768 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers enjoy the excellent protection and snug fit this Defender Series Pro case offers their Apple iPhones. Many appreciate the ease of application, stylish colors, and the included screen protector. While some find the case a bit weighty, the positive feedback on protection and style outweighs this concern for most users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 19 Showing 361-380 of 3,768 reviews
  • Rated 5 out of 5 stars

    Phone case

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can’t go wrong with the OtterBox. Thank you so very much.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great case

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My work phone is subjected to many bumps etc on job sites and a strong case is a must. Otter box cases are great protection and the belt clip is a big plus instead of having to buy separately. Even after dropping down 20’ of scaffolding with a previous otter box, my phone came thru without injury.

    I would recommend this to a friend
  • Pros mentioned:
    Grip, Protection

    Rated 4 out of 5 stars

    screen can get cloudy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The screen protector sometimes distorts the display. Happy with the protection the case provides and is easy to hold and not slippery like some other cases.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Otter is the best

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product for the fullest protection! Otter products have never failed me. I love the sleek design with a built in screen protector. I have dropped this loosing my grip of course walking down my stairs on several occasions and protects my apple I love otter products!

    I would recommend this to a friend
  • Pros mentioned:
    Build quality, Protection

    Rated 5 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Protects your cell phone very well. Strong case.!!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Phone protector

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the products its works i drop the phone and no issues with my phone very well protected

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pat A.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a nice case at a reasonable price. It is made of durable material to protect the phone.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It protects my phone from accidents. Fits perfectly.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    OtterBox Defender Series Pro Hard Shell Case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone case. Always go Otterbox. Best for drops and overall protection.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Otterbox and children

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the only box I would buy! A bit more expensive, but you can drop your phone many times and there is no damage. Every parent, if they buy a phone for their child, should require that the child do some housework and buy this before they can use their phone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Hard Shell case for Apple iPhoe.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent hard shell case for my Apple iPhone SE. I've dropped my phone many, many times and it is protected.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Does what it says it should..

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I know there are a lot of phone cases out there but ever since I’ve had an OtterBox my phone has been very well protected. I am pretty rough with phones as I work outside so I tend to drop my phone a lot. Lesser cases just don’t cut it. I’ve never had the more expensive cases but for me OtterBox does the trick.

    I would recommend this to a friend
  • Pros mentioned:
    Screen protector
    Cons mentioned:
    Port access

    Rated 4 out of 5 stars

    OtterBoc Defender for SE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great screen cover, rugged, ringer off feature difficult to access.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hands-down, the best case Money can buy !

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like most products it’s only as good as its backers. Well, let me tell you OtterBox backs up their stuff better than anyone. All you simply need to do is call OtterBox give them your info pay for shipping and handling and they will send you another case if and when you wear this one out, it doesn’t get any better than that.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 2 out of 5 stars

    Ugly and awkward but the only choice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An Apple store employee sent me to Best Buy because they don’t carry iPhone protective cases as sturdy as these Otter boxes. There was only one option for an SE, and it is ugly. if I were reviewing the employee, he would get a good score for walking me to the correct shelf, and terrible customer service points for expressing distain, claiming the phone I bought at Apple an hour before wasn’t made anymore. They do make it and I still prefer the SE’s size and its price. As for this case, I have already dropped mine a few times in a few weeks and proven it worked. I now own one of the prettiest phones ever made, surrounded by one of the ugliest cases ever made. It might be good theft prevention. The belt clip is badly designed. I guess they assume that people wearing phones on belt clips and people caring about style are mutually exclusive. Women’s clothes often lack pockets, so sometimes I need that feature. There are three things wrong with the belt clip part of the case: it doesn’t detach as easily as it could, it covers the entire phone back, so it blocks the camera, and the phone faces forward, instead of toward the wearer— for privacy. Unclipping the phone to take a quick photo requires a few extra seconds to remove the clip case as well. It’s baffling that anyone can design a product so awkward. Didn’t anyone try it out? It is also more expensive than its materials would suggest. But I was leaving on a trip the next day, and it’s serving its main purpose.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We are so glad the case is providing great protection to your device! The belt clip holster has multiple different orientations and several different uses. Please reach out to our CS Team by phone or via chat with questions or inquiries about this product, as we are happy to troubleshoot and help you enjoy the Defender Pro Series case and belt clip holster. OtterBox

  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Reliable protection

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using Otterbox cases for many years, for both iphone and ipads. Have briefly tried other brands but always go back. Protection is excellent. Everything is good with this one except the usual issue with the tab opening for recharging. Have to force it a bit in order to get the charging cable seated. On the older, more rubberized versions, I'd just cut the tab off right away, reduced the annoyance later. For this model, might need to wait until it breaks off, TBD.

    I would recommend this to a friend
  • Pros mentioned:
    Build quality

    Rated 5 out of 5 stars

    Top Quality Case

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality case. Best in the category IMO. Precise cutouts. A bit hard to open/fit phone into the case. I thinks this helps the protection. Screen protector might be the weakest part of the case. Still does an acceptable job.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    iPhone case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m so pleased with this case. I trust the OtterBox brand completely.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great Case!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my son’s phone because im worried about him dropping it. This case provides great protection. I highly recommend it!

    I would recommend this to a friend
  • Pros mentioned:
    Build quality, Fit

    Rated 4 out of 5 stars

    Thick, Sturdy Case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thick, sturdy case - which is what I was looking for to protect my new phone. Snug fit, and all the function keys work.

    I would recommend this to a friend
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