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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 3771 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers are enthusiastic about the Defender Series Pro Hard Shell Case, highlighting its excellent protection, good build quality, and proper fit. Many appreciate the enhanced grip and the inclusion of a screen protector, with some also expressing satisfaction with the available colors. The main drawbacks mentioned are its bulkiness and some concerns about port access, with a few customers wishing for improved water resistance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 21 Showing 401-420 of 3,771 reviews
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Very protective iPhone case. highly recommend!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For years, I have always bought OtterBox defender cases for my phones because of the high quality material, design, and protection of the device. I have dropped my phone with the case on and it has protected my phone every time. Worth every penny!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great Case

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case. Have had on phone since the day the phone was bought. Has protected against everything for everyday drops to being fully submerged to falling out of pockets in a variety of environments. More than worth the money.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Highly functional and durable case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the perfect case to protect my phone from impacts and rough treatment! I couldn’t be more satisfied. Other cases I have tried in the past have all proven to have some undesirable features or limitations. This case provides maximum protection and no hassles!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great phone case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hopes this helps you in deciding on your purchase m: I work in heavy construction and have watched my coworkers drop their phone (what ya mess) - rest assure this case will protect your phone against just about anything..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It is the bomb for a phone case. Just fantastic .

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With all the data stored on my iPhone 7 related to my personal, work, and daily activities, I cannot afford an interruption of service due to damage or breakage. This is no ordinary phone, it is a thousand dollar phone on steroids, 256 MB and 5GB memory.I have dropped the phone in mountainous terrain, gotten caught in snowstorms and rain, been subjected to intense heat in an auto body painting oven, and even dropped the phone for a New York minute into the Charles River (the bacteria alone should have killed the phone). But this case stood up to all of it for 5 years (I at first used it on my iPhone 6). I am only buying a replacement case because the original case just physically wore out at the side where it snaps onto my holster, causing the phone to fall off my belt suddenly. When I went to the Apple Store for programming help 5 years ago, all the techs used this Otter Defender Series themselves.

    I would recommend this to a friend
  • Pros mentioned:
    Build quality
    Cons mentioned:
    Bulkiness

    Rated 4 out of 5 stars

    Sturdy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With the holster it is a bit heavy. However it feels solid and should give great protection for iphone se

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Safe..Secure and Sturdy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Otterbox Defender Series phone case is worth every penny...lightweight and easy to use but you will enjoy peace of mind knowing your smart phone is in the loving embrace of this safe and sturdy case..a must buy to protect the costly investment you made with your Iphone purchase

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Otter box

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love otter box phone cases. They always protect my phone and especially my sons phones. They are rougher on them then me. Protects it from breaking the screen and I have at my older age dropped my phone a lot more.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    iPhone case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m so pleased with this case. I trust the OtterBox brand completely.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Protection on the job site

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case has done exactly what I needed it to do. I am in construction and need good protection on the job site. It gets dropped and bumped more than it should but the phone is still going strong.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Gets the job done!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for my dad he works in construction and would always mess up his phone without this case! Now his phone has been safe and damage free! Love this product especially if you are somewhere where your phone can get dirty or damaged easy.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Otterbox Defender Case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a fan of all the cell phone manufactures going to their all glass (front and back) design. Purchased this to protect grand-daughters new iPhone SE. Perfect fit, does not add a 'bulky' feel to the phone and adds great protection.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 2 out of 5 stars

    Ugly and awkward but the only choice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An Apple store employee sent me to Best Buy because they don’t carry iPhone protective cases as sturdy as these Otter boxes. There was only one option for an SE, and it is ugly. if I were reviewing the employee, he would get a good score for walking me to the correct shelf, and terrible customer service points for expressing distain, claiming the phone I bought at Apple an hour before wasn’t made anymore. They do make it and I still prefer the SE’s size and its price. As for this case, I have already dropped mine a few times in a few weeks and proven it worked. I now own one of the prettiest phones ever made, surrounded by one of the ugliest cases ever made. It might be good theft prevention. The belt clip is badly designed. I guess they assume that people wearing phones on belt clips and people caring about style are mutually exclusive. Women’s clothes often lack pockets, so sometimes I need that feature. There are three things wrong with the belt clip part of the case: it doesn’t detach as easily as it could, it covers the entire phone back, so it blocks the camera, and the phone faces forward, instead of toward the wearer— for privacy. Unclipping the phone to take a quick photo requires a few extra seconds to remove the clip case as well. It’s baffling that anyone can design a product so awkward. Didn’t anyone try it out? It is also more expensive than its materials would suggest. But I was leaving on a trip the next day, and it’s serving its main purpose.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We are so glad the case is providing great protection to your device! The belt clip holster has multiple different orientations and several different uses. Please reach out to our CS Team by phone or via chat with questions or inquiries about this product, as we are happy to troubleshoot and help you enjoy the Defender Pro Series case and belt clip holster. OtterBox

  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Good case, little thick

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this same case for our 1st generation iPhone SE phones, and when we upgraded to the 2nd generation iPhone SE I bought us these cases again. The case works really well, seems to protect the phone from normal wear and tear. My only complaint is that the hard plastic portion is very hard to take off once it's on. The locking mechanisms do a really good job keeping the case on the phone, and it can be frustrating to try and get off.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Otter Box is the best.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied with the product. Second generation is much better but the first gen completely proved it self after dropping my phone from second story commercial building to the cement sidewalk and nothing was wrong with the phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otterbox

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems very sturdy for my son which is definitely needed for an outdoor kid always on the go

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 4 out of 5 stars

    Typical Otterbox Quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What I've come to expect from Otterbox, a rugged case that protects my phone. It fits my 2020 SE great, and all the buttons are still responsive. I like the built-in screen protector that will avoid scratches and smudges. It won't work with a Qi charger, but if I need to charge it while needing headphones, I guess there's always wireless earbuds. I don't mind the bulk the Otterbox adds because it's easy to hold this phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hands-down, the best case Money can buy !

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like most products it’s only as good as its backers. Well, let me tell you OtterBox backs up their stuff better than anyone. All you simply need to do is call OtterBox give them your info pay for shipping and handling and they will send you another case if and when you wear this one out, it doesn’t get any better than that.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    VERY DURABLE!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is perfect for my husband’s IPhone! He is a bit active, so this gives great protection. This is his second otter, and he is very pleased that it was still available after a number of years. Very durable.

    I would recommend this to a friend
  • Pros mentioned:
    Grip

    Rated 5 out of 5 stars

    Great Case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great case for my phone. Easy to push the buttons. Grips well in my hand. It also provides the best shock protection from dropping.

    I would recommend this to a friend
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