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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 3771 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers are enthusiastic about the Defender Series Pro Hard Shell Case, highlighting its excellent protection, good build quality, and proper fit. Many appreciate the enhanced grip and the inclusion of a screen protector, with some also expressing satisfaction with the available colors. The main drawbacks mentioned are its bulkiness and some concerns about port access, with a few customers wishing for improved water resistance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 23 Showing 441-460 of 3,771 reviews
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Good protection at a reasonable price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just upgraded my phone and of course, the old case does not fit the newer model. My previous OtterBox served me well when my phone hit the pavement and I expect no less from this one, It takes a little maneuvering to get it in place, but is well worth the price.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Scott T

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you truly want to protect your expensive I Phone , this is the case to buy . Buy the optional screen protector , buy it from Best Buy and have them instal it . It will cover a replacement in the future .

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Otterbox for iPhone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. Used for a maintenance manager who manages to throw his iPhone off the roof accidentaly occasionaly so the OtterBox prevents the phone from breaking

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great protection for iPhone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great protection for your IPhone. Easy to carry and helps protect your phone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Worth every penny

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought my otter over 5, 6, 7 years ago and my phone never cracked or got scratched while everyone I knew their phone after a week would be cracked or shattered.Worth every penny and I tell everyone about my otter.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Still love Otter Boxes!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the durability of this otter box. I personally don't think you can beat Otter boxes for protection. I am giving 4 stars because the inside clear screen protector does seem to have a little space that I can feel when pressing on the screen. Not sure if that is from the installation the store associate did (who was kind enough to install it for us), or just a defect in the product. Otherwise I love Otter boxes only wish they were no sooo expensive and pricey!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Excellent product

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent phone case. Only complaint with Best Buy is that I purchased. 70 inch TV in October that had lines on the screen when turned on. Returned it the next am and Best Buy refused to look at it because I did not buy extended warranty.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great case for my work iPhone!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great case for my work phone, an iPhone SE 3rd gen. I have had a few iPhones already (due to contract renewal) and for all I have always used OtterBox cases, they are a little more expensive than others, but cheaper than replacing a damaged screen, and I have never had to replace a case. The case has a rib all-around the screen that keeps the phone screen away from the surface, and it includes a plastic screen protector, but it is not adhered to the phone screen, which makes it feel akward when touching the screen as it makes a clicking noise. It also includes a holster to put it on your belt, but I do not use it. But overall it feels very robust, tough, it will surely protect my phone when dropped, and since I work in manufacturing, this will happen sooner or later. But all OtterBox cases have survived, and that is why I use them.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    n/a

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect to have a good cover on my cellphone. Advisable to have one for those who don't.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    OtterBox

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    we purchased the Otter Box for our I-phone. This one came with a clip to hang off your waist band. We are very happy the the protection this gives your phone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Ultimate iPhone Protection

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This sucker is tough. I've already dropped it several times and the phone remains unscathed. Don't know why everyone doesn't use this case.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Otter

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this Otter Pro phone protector. Got it not moment too soon as I dropped it off table next day and it just bounced due to protection. It was a little difficult to figure out how to open and put on phone, and instructions were useless, but YouTube saved me.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    A nice case that keeps my investment protected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OtterBox is a leader in smartphone cases. The Defender series protects my whole iPhone. For a small investment, it goes a long way in keeping my phone protected and me from worrying about expensive repairs. Nice and highly recommended product by Otterbox!

    I would recommend this to a friend
  • Cons mentioned:
    Bulkiness, Water resistance

    Rated 4 out of 5 stars

    Protection

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very tough case. I wish it were water proof. It is also a little heavier than most.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great Phone Case!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otter box defender series is the best phone case on the market for protection. I’ve used this case for the past 2 phones I’ve had and will not use a different one.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    The best phone protector

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Otterbox lives up to its name. Strong and durable. I have peace of mind knowing that my iPhone is protected.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Defender Hard Shell Case

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Personally, I prefer clipping my cell phone to my belt to avoid scratching the screen and fit it easy to use the phone in receiving or making calls. Just a preference.

    I would recommend this to a friend
  • Pros mentioned:
    Build quality

    Rated 5 out of 5 stars

    Otter Box

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is by far the best cell phone cover I’ve ever had.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Super Physical Cell Phone Protection

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great protection for my cell phone. Best I have ever had. The diagram or graphic used by the manufacturer is a little misleading when getting it set up, but help from Best Buy personal cleared the confusion.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    A must have for teen phones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product to keep kids from breaking their phones. We’ve used this particular case on each of our kids phones to avoid buying a warranty to cover accidental damage.

    I would recommend this to a friend
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