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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 3771 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers are enthusiastic about the Defender Series Pro Hard Shell Case, highlighting its excellent protection, good build quality, and proper fit. Many appreciate the enhanced grip and the inclusion of a screen protector, with some also expressing satisfaction with the available colors. The main drawbacks mentioned are its bulkiness and some concerns about port access, with a few customers wishing for improved water resistance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 25 Showing 481-500 of 3,771 reviews
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Does everything it's supposed to. total protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone case completely covers the phone including the front. Very hard to find these days. Haven't dropped it in the bathtub yet, but it appears this case would protect it. Had an otterbox on my old I-phone 55 and was very satisfied with it.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally got a case that is as close to Pelican case. Not a pretty one but very durable. I think it can take a drop and protect the phone screen.I compare it to the Pelican because I have had a Pelican on another phone and it stands up.

    I would recommend this to a friend
  • Pros mentioned:
    Grip

    Rated 5 out of 5 stars

    Top notch protection for your I Phone.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Updated finish makes it easier to slip in/out of your pockets than older models. It provides excellent impact resistance in falls and drops. (Slid off my Jeep at highway speeds with no discernible damage to the iPhone)

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great protection for my phone while working

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My phone is with me while I’m working on the farm Anything from cutting wood to gardening always well protected Having a belt clip is a must have for me as sometimes pockets just don’t cut it A great case !

    I would recommend this to a friend
  • Pros mentioned:
    Screen protector

    Rated 5 out of 5 stars

    Solid Case w/Screen Protector

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the fact that it has a screen protector. Also the case is very sturdy. I’ve had a few of these cases before for older phones and they last a long time (if you take care of them).

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Protect your iPhone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Protects your phone and keeps it working

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Great case, really protects the phone.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case is a good fit for the phone, it protects the phone from damage it you drop it, it also has a screen protector built in, as anything, if the phone hits a certain way, I guess the phone still be damaged. So far so good.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Outlasted my phone!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked like a charm. Protected my phone for years until I finally upgraded. Never got a crack

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    best protection for your phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    every time i need a phone case I look for the Otterbox brand, i can't tell you how many times i drop my phone on a regular basis but i don't panic because i know the phone is secured

    I would recommend this to a friend
  • Cons mentioned:
    Bulkiness

    Rated 5 out of 5 stars

    Phone case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s not too obtuse of a profile while still offering sturdy protection.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Perfect case for me!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this case great protection does not muffle talking or hearing, only a little size increase to phone, but much to its life! This is my 2nd time I purchased this case first one lasted over 3 years.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Great case for anyone including kids

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The three layer case provides an excellent level of protection for your device. Pros: Layer of protection, drop height information provided, reliability, lightweight, great style and aesthetics Cons: Clear plastic glass cover tends to get dirty and impacts the user if she or he has tempered glass, the clear cover over the button is functional but is wears fairly quickly (Depends on user and rate of usage).

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Aero,

      Sorry to hear you're having mixed feelings about this Defender Series case!

      If that debris and dirt isn't coming out with soap and warm water, give us a call at 1-855-688-7269, and we'll dive in with some quick troubleshooting tips that'll restore those clear-cut, clean aesthetics. As for the fingerprint film, you're right; they wear out over time. The good news is we stand by our products so we offer a fantastic warranty. If you're in need of another case, click on over to our Support/Warranty page and we'll take it from there!

      bit.ly/warrantyotter

      Cheers,
      OtterBox Customer Service Team OtterBox

  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Best Product to Protect iPhone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best case protection for iPhone. I've bought several OtterBox products to protect all my iPhones bought the last several years. In fact, I recently traded-in my iPhone 6s and after 4 years it was rated in mint condition.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok I have had this one before. Yep do love it. No issues with it. It protects the phone. My only complaint is that I can’t get a pop socket to stick. But that will not stop me from getting it again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone case

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good strong phone case, a good value. I would purchase this, again.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Works very well to protect the phone.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These cases really do protect the phones. I work in an outdoor environment, heavy equipment, and I have run over my phone with a tractor. The phone was fine, clip broke, but Otter replaced the clip.

    I would recommend this to a friend
  • Pros mentioned:
    Build quality

    Rated 4 out of 5 stars

    Very solid case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a solid hard case that really protects the phone. I don't need or want the belt clip, but .... My only negative comment is that because there is a plastic cover for the "home" button, the ability to use thumb identification appears to be lost.

    I would recommend this to a friend
  • Pros mentioned:
    Build quality

    Rated 5 out of 5 stars

    Ron

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the third Otter I have used to protect my phones and all have been great. I have a farm and it's easy to harm a phone with my daily work schedule and the Otter has always saved the day.

    I would recommend this to a friend
  • Cons mentioned:
    Bulkiness

    Rated 5 out of 5 stars

    Otter always top notch

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never had a bad product from otter from cases to coolers. One complaint, if their needs to be one, is everything they make is a little extra bulky...but maybe that’s why they are so durable and protective

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great case for that accident prone person

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do you always find Yourself dropping your phone or have it falling out of your pocket, well then this is the case for you. I always find myself picking up my phone and I’ve never had to worry about the screen cracking.

    I would recommend this to a friend
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