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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 3771 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers are enthusiastic about the Defender Series Pro Hard Shell Case, highlighting its excellent protection, good build quality, and proper fit. Many appreciate the enhanced grip and the inclusion of a screen protector, with some also expressing satisfaction with the available colors. The main drawbacks mentioned are its bulkiness and some concerns about port access, with a few customers wishing for improved water resistance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 27 Showing 521-540 of 3,771 reviews
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Teenager Proof Case!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a geat case for my clumsy 13 year old son.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great protection!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An Otterbox is a must to protect a phone! It’s worth every penny to protect an expensive phone!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Otter IPhone Case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great protection for an iPhone. Several drops of the phone, no damage to the phone whatsoever. A bit bulky, but the case comes with a holster that can be worn on your belt.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    otterbox

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent protection for my phone, but more than I need.

    I would recommend this to a friend
  • Pros mentioned:
    Build quality

    Rated 5 out of 5 stars

    Case works great. Solid

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case works great. It is solid and rugged. The only thing I wish is that you had an option as to whether to put the plastic shield on the front or not. I hate that. But, knew it when we bought it.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great Protection

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kind of hard to get case apart but then when I put case back together with phone in it case snapped together easily! Have had other Otters and have always been happy with there level of protection.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    My Otter Box

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I feel so safe now with Otter Box! It truly does give maximum protection!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    phone case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i love it its much better than the previous case I was using

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great phone case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love otter box phone cases. The best protection for farmers’ phones.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 3 out of 5 stars

    Just okay

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm a fan of Otterbox cases. That being said, this model uses a plastic film as the screen protector. That plastic film turns into complete junk over time, scratching and deforming. The case does not prevent all particles from getting in, resulting in a lot of dust/dirt that get between the glass and the plastic overtime. That particulate matter ruins the plastic as you use your phone. The plastic also offers minimal shatter protection. It would be better to omit the plastic film altogether and make it as easy as possible to install a tempered glass protector to get the job done right. I'm using this on an Iphone SE, which I use exclusively for work - the belt holster is AWESOME for this. I also feel like my phone is very secure in the case, despite the screen protector issue.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're sorry to hear about your frustration with your Defender Series Pro! We appreciate your feedback about the built-in screen protector, and we'll be sure to let our design team know about your experience. If you run into any other issues with your case, feel free to call us at 1-855-688-7269, and we can get you taken care of.

      Best,
      OtterBox Customer Service Team OtterBox

  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Defends Like a Pro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This OtterBox Defender Series Pro case is a very good case to protect your phone. It has saved my phone many times from drops. I am very pleased with this purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Awesome protector

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love these Otter Defenders. I cannot tell you how many times I have heard a phone being dropped (sometimes down stairs) and find them perfect.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulkiness

    Rated 4 out of 5 stars

    Richie

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Made my phone big and heavy but does what it is supposed to do

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    SE case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits and works perfectly. We have several iphones and i always get these

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Very durable phone case for those hard on phones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case has saved my iPhone from breaking on many occasions. Very solid and durable case with a clip that allows me to wear on my belt instead of in pocket or laying around where I cannot hear the phone ring.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pat A.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a nice case at a reasonable price. It is made of durable material to protect the phone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Defender

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It takes a beating. I’ve worn out more than one to protect this phone

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Thoroughly protected!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This defender case is terrific. I have dropped the phone 5 or 6 times so far, both in the front and back and the screen has not shattered. Some of the drops were 4ft off the ground. None intentional. Worth the extra money.

    I would recommend this to a friend
  • Cons mentioned:
    Bulkiness

    Rated 4 out of 5 stars

    Great product give us more options

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They should have an option to buy the clip portion separate the main protection case will need to be replaced after a while but the clip is going to break way more easily so I feel it will eventually balance out the profit margin and keep the customer even more app to continue being a loyal customer for a way longer time I have always bought the otter box sincerely a loyal customer!!!!!

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Marty,

      Thanks for being so supportive of the Otter experience! We're bummed to hear about that broken belt clip. For safety reasons, our holsters were engineered with a safe breaking point, so our customers don't get into any sticky situations. The good news is we have an awesome warranty, and we're happy to send you a brand-new holster. Feel free to give us a call at 1-855-688-7269, and we'll set that up!

      Kindly,
      OtterBox Customer Service Team OtterBox

  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Tougher than the rest!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case, I’ve used otter box for years since I am in construction. If I wasn’t in construction I’d probably use something different, definitely overkill if you wear this for your office job...

    I would recommend this to a friend
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