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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 3771 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers are enthusiastic about the Defender Series Pro Hard Shell Case, highlighting its excellent protection, good build quality, and proper fit. Many appreciate the enhanced grip and the inclusion of a screen protector, with some also expressing satisfaction with the available colors. The main drawbacks mentioned are its bulkiness and some concerns about port access, with a few customers wishing for improved water resistance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 97 Showing 1,921-1,940 of 3,771 reviews
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Se case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little to bulky but great protection very well built

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best cover for construction works!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the OtterBox. My husband is a painter and deals with dust all day long. This is the first case that we have found that keeps all the dust out. Best case around!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product and a life saver got for my kids amazing product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a great case and thanks to the sales rep that helped me find it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always been a big fan of Otterbox and they have yet to let me down they do a great job I have had 3 otter boxes before this one and the only reason I’ve gotten a new one is because I got a new phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    IPhone SE

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, easy to set up and merge data from exisiting IPhone

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulkiness

    Rated 5 out of 5 stars

    Great case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can’t go wrong with the otter box case. It is heavier than other cases but works great for safety.

    I would recommend this to a friend
  • Cons mentioned:
    Port access

    Rated 4 out of 5 stars

    It’s a bit heavy.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ringer on/off port is difficult to access the phone control.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Great phone protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have dropped this phone several times and have had no damage to the phone.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Otterbox

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Helps to keep my phone safe from any cracks or damage

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    hefty case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great for people who drop their phone a lot! well worth the money!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Heavy duty case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Heavy duty case that I purchased for my employee because it’s a sturdy case and employees are very hard on their phones. These cases have saved me thousands of dollars on replacements great product!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    OTTERBOX Defender - Great protection

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OTTERBOX Defender series is very strong, durable and protects well. This is a great case. I will purchase for other one for my family member. But little expensive one.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case that is shatterproof and allows me to feel safe if I drop phone

    I would recommend this to a friend
  • Pros mentioned:
    Grip

    Rated 4 out of 5 stars

    Fits great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits perfectly to the phone; Very secure and good grip.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Drop as much as you want!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I feel that i drop my phone at an above average rate and this case has been great! I used to buy the most expensive case due to my drop rate but decided to save some cash. This case is the one for you!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Replaced Defender case and holster for IPhone 8

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having had a Defender case and holster when I had my IPhone 6, it was natural for me to get the same durable combination when I got my IPhone 8. It is rugged and handles everyday use very well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good case for phone

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    its a very good case. i work in construction and the case is heavy duty, i have dropped my phone a few times and there has been no damage. its a good investment.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Otterbox

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The coveted otter box. First, it is an otter box and lives up to its reputation and is one of the more sturdy and protective cases. Is it overpriced ? Yes. Are there comparable or even better protective cases for significantly more affordable prices ? Yes. Furthermore, always go for MAG SAFE whether otterbox MagSafe or another brand, just go for MagSafe

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! Thank you for your feedback. We continuously improve our products thanks to your voice and are always appreciative of any comments or concerns. If you are having problems with your case, we have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please reach out to our CS Team by phone or via chat, and we are happy to help with this! OtterBox

  • Pros mentioned:
    Protection

    Rated 3 out of 5 stars

    OtterBox

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Review relates to item shipped not quality of product….Product appeared used….had to return …went into store to purchase no other case compares to otter box

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      We're very sorry to hear about your unfortunate experience with the Defender Series Pro case for your iPhone SE/7/8. We're unsure what exactly went on here, but we're confident our friends at Best Buy will be able to get things taken care of for you. Please don't hesitate to give our customer service team a call at 1-855-688-7269 with any questions, concerns, or if we can be of any additional help to you.

      Kindly,
      OtterBox Customer Support OtterBox

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