Customer Ratings & Reviews
- Model:
- 77-83531
- SKU:
- 6471499
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are impressed with the Defender Series Pro Hard Shell's protective qualities and how well it fits the iPhone 13 Pro. Many appreciate the case's grip and ease of use, along with the included holster. While some find the case bulky and miss the previous inclusion of a screen protector, the overall positive feedback highlights its robust design and protection.
This summary was generated by AI based on customer reviews.
Good phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Went from IPhone 6 to this one. It took a bit of time to adjust to new features. But I am enjoying it.
I would recommend this to a friendGood service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just what I ordered and great delivery. I received the order very quickly.
I would recommend this to a friendRubber glove has somehow expanded.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have always purchased Otter Boxes for my phones. The problem with this one is that the rubberized glove around the phone has expanded in the top area and easily slips off. There is a widened gap at the top corners of the phone.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Earle!
We're sorry to hear that your Defender Series case has gotten stretched out! We greatly appreciate your feedback, and we'll be sure to get your thoughts passed up the ladder to our design team. The good news is, we have a stellar warranty, so we'd be more than happy to get you a replacement case. Give us a call at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
Great, but magsafe lacking
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have used an otter box on a previous phone. I like how strong they are and the port covers are great. But for my iPhone 13, the case interfered with the magsafe magnet. It still stuck, but weakly. So I've returned this case for a different type.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Great to know you're otherwise a fan of the Otter brand, but we're sorry to hear this particular Defender Series Pro Case wasn't quite what you were hoping for or expecting. This model wasn't actually designed to accommodate Apple's MagSafe ecosystem, but our Defender Series XT Case was, so maybe give that one a look if you're still in the market.
If you have any questions about our various case options for your iPhone 13 Pro, feel free to give us a call at 1-855-688-7269 and we'll always be happy to talk shop!
Best,
OtterBox Customer Service Team
Otter box not very defensive
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did purchase this case but ended up returning it. The quality of otter box isn’t what it used to be and I didn’t think it would provide the protection I needed.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that you didn't feel confident with your Defender Series case! Rest assured, that case has been through hundreds of hours of design testing to ensure it will keep your phone safe with the drop protection OtterBox is known for. We're sad that you ended up returning your case, but we hope you choose to give us another chance in the future.
Best,
OtterBox Customer Service Team
Defective
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The plastic cracked after six months. I am very dissapointed. Ive used this brand for years and the quality of this ine was a dissapointment.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Sorry to hear your Defender Series Pro case has somehow cracked under the pressures of just six months of use. Hopefully it was at least taking care of business in terms of keeping your iPhone safe from harm when the damage occurred, but however it went down, we'll be glad to help restore structural integrity with a brand-new warranty replacement.
Just ping our handy Otters through the following link or at 1-855-688-7269, and we'll have this all fixed up in no time!
Best,
OtterBox Customer Support
Otter box protection; not mag charger compatible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Otter box protection, not mag charger compatible. Safety is great but you have to disassemble to use a mag charger. Luckily there is the standard charging port.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about any confusion with your recent Defender Series Pro purchase! While this case is capable of wireless charging on MagSafe chargers, it is not designed for optimal performance with all MagSafe accessories. If that's something you're wanting, we'd suggest checking out our Defender Series XT with MagSafe here: https://www.bestbuy.com/site/otterbox-defender-series-pro-xt-hard-shell-for-apple-iphone-13-pro-black/6471512.p?skuId=6471512
Best,
OtterBox Customer Service Team
iPhone 13pro review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The phone is heavy. I don’t think the picture quality has improved despite the large lenses. I’m not happy with this phone.
No, I would not recommend this to a friendMr.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not last long. Expected better result for an apple product.
No, I would not recommend this to a friend- Pros mentioned:Protection
Not the one for me.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Way way too bulky. The protection may be better than others but it doesn’t matter if the phone can’t go with me. The material it is made of won’t allow me to slip it in a pocket. It went back to the store.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .It's a fine line between maximum protection and a streamlined design...
Although we feel like we've hit pretty close to the mark with the Defender Series Case, we were sorry to hear that this one was still feeling a bit too substantial for your needs and taste. The good news is we've got some streamlined models which might be just what you're after. Feel free to take a closer look at our Commuter Series over at Best Buy, and don't hesitate to give our friendly Otters a quick call at 1-855-688-7269 with any questions and we'll always be happy to help!
https://www.bestbuy.com/site/otterbox-commuter-series-hard-shell-for-apple-iphone-13-pro-black/6471474.p?skuId=6471474
Best,
OtterBox Customer Service Team
- Cons mentioned:Price
Phones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first and last time I bought this product, it didn't work, it was already damaged. I thought it would be more resistant for the price, but no.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're so sorry to hear you somehow ended up with an OtterBox in damaged condition. As one of our most trusted retail partners, we can't really imagine how this would have come to be when purchasing one of our products from Best Buy, but we're confident that they'll be able to help with a return or exchange.
If we can be of any further Otter assistance, just give us a call at 1-855-688-7269 and we'll get right on the case!
Happy Holiday Season,
OtterBox Customer Support
- Cons mentioned:Bulk
Not worth it
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t fit correctly. Very bulky case. Heavy even when using clip holster.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Defender Series Pro! We appreciate your feedback about the size and weight of your case, and we'll be sure to let our design team hear your thoughts. If you run into any issues with your case, feel free to call us at 1-855-688-7269, and we'd be more than happy to get you helped out.
Best,
OtterBox Customer Service Team
Get the life proof instead
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only good for a year. Very bulky, traps dirt very easily.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're sorry to hear your Defender Series Pro case has been struggling as it's turned the corner on the first year of use. Although it's overall profile is pretty much what it is, we were surprised to hear about the accumulation of debris between the case and your iPhone. This model isn't a fully-enclosed unit, but we wouldn't expect there to be a ton of dirt making its way inside the case depending on the conditions it's exposed to.
Feel free to give our friendly Otters a call at 1-855-688-7269, and we'll be glad to dig in and see what all might be going on and if a brand-new warranty replacement will help resolve the issue at hand.
Happy New Year!
OtterBox Customer Support
MagSafe Charger difficult to connect
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought Otterbox because it was sturdy, however it IPhone magsafe extremely difficult to connect for charging, I returned this product. Would not recommend for IPhone 13Pro.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Defender Series Pro! While this case is capable of wireless charging, it is not designed for optimal performance with MagSafe accessories. If that's something you're wanting, we'd suggest checking out our Defender Series Pro XT with MagSafe here: https://www.bestbuy.com/site/otterbox-defender-series-pro-xt-hard-shell-for-apple-iphone-13-pro-black/6471512.p?skuId=6471512
Best,
OtterBox Customer Service Team
iPhone case
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a good product The phone falls off the case don’t recommend it
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that you're having troubles with your Defender Series holster! We appreciate your feedback about the belt clip not securely holding your device, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, and we'd be more than happy to get you taken care of with a replacement clip. Feel free to call us at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
To hard of a case
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can't even remove my phone from the case, So I'm un happy with this item
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your troubles with your Defender Series Pro! We appreciate your feedback, and we'll be sure to let our design team know about your experience. In the meantime, we have a great installation video that may help with that removal process. Check that out here: https://www.youtube.com/watch?v=Xcc0FiKE1yQ
Best,
OtterBox Customer Service Team
Otter box
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Already had to get a warranty claim, I would not purchase this case.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Adam!
We're sorry to hear about your disappointment with your Defender Series Pro! We're glad to hear that our Customer Service Team was able to get you taken care of, and we hope your replacement case holds up better than your first one did! If you run into any other issues, feel free to call us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
- Pros mentioned:Protection
Recommend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I highly recommend this case. I’ve always bought this kind for my iPhones. Very sturdy. I drop my phone a lot and it protects it well.
I would recommend this to a friend - Pros mentioned:Protection
Great case, much better design than earlier models
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What can I say? It's an Otterbox, the gold standard for phone protection. My last phone was a first-generation SE, and I had an Otterbox case for that one as well. That one was tough, but it was also blocky and primitive. The new case for my 13 Pro shows how much the engineers at Otterbox have advanced in that space of time. This one is much slimmer and more attractive, while being (apparently) just as tough. One thing I really appreciate is the charging-port cover. It was hard to use on the SE's case, but it is much better designed on this one. Five stars.
I would recommend this to a friend - Pros mentioned:Protection
protection
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my 2nd Otter Case and it has already prevented a couple catastrophes.
I would recommend this to a friend