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Customer Ratings & Reviews

$24.99
Save $55
Comp. Value: $79.99

Customer reviews

Rating 4.6 out of 5 stars with 1283 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers commend the Defender Series Pro Hard Shell for Apple iPhone 13 Pro Max and iPhone 12 Pro Max for its excellent protection, fit, grip, ease of use, and overall case quality. Some customers find the belt clip unfashionable and the case a bit bulky. Others mention the price is a little high compared to similar products, and some would prefer it included a screen protector and better wireless charging compatibility. Despite these minor drawbacks, many appreciate its lightweight design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-20 of 575 reviews
  • Pros mentioned:
    Protection
    Cons mentioned:
    Wireless charging

    Rated 4 out of 5 stars

    Great case but wireless charger problem/solution.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was impressed with this case because of its double layered protection--a plastic inner shield and a rubber outer shield. However, when I tried to charge the iPhone with a 3-rd party wireless charger, the two layers of distance between the iPhone and charger was too much to sustain a charge cycle. I then purchased the Apple MagSafe charger, which I expected to be more powerful, but was still not able to get a reliable charge. So I made a hole in the outer, rubber case layer the size of the charger (photo 1). The charger fits into the hole (photo 2) and thus has only the plastic case layer to separate it from the iPhone. This seems to have solved the problem. Perhaps OtterBox could consider adding this hole to the rubber back, or at least providing a knock-out so that the customer could enable wifi charging.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    You Otter Get One

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent protection, and mount (for belt) has a distinct "click" to ensure the phone is secure. In addition, the mount can be used to set the phone on a surface - for video calls and for hands-free calling as well as for web/app viewing/scrolling.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Best Phone case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is the best otter box case I’ve gotten. Solid and sturdy I’ve dropped it plenty of times still looks brand new. It also has a cushion inside the case to absorb shock and has a bounce to it if u don’t want a broken phone this case is the best to get.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Otter Box Defender Pro for iPhone 12 Pro Max

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Top Not h protection for your iPhone! I’ve dropped it riding my Harley and it bounced along the road. Picked it up and not a scratch on it! Worked perfectly!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Must have if you still have a 12 or 13 Pro

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a great case for the iPhone 12 Pro Max and it really protects your phone

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great phone case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this case. Been using these since my iPhone 8. Never had a problem with a broken screen.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Great buy? More like BEST Buy

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s definitely made my phone safer still recently got a crack on my camera so it’s not perfect but it’s definitely helped with the overall protection of my phone

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    I’d buy otter again

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After 2 years, I’m still using it and it has saved my phone from annihilation more than a dozen times.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great product. pair it with a screen protector and you will be worry free.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality, Fit, Grip

    Rated 5 out of 5 stars

    Excelente

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love this phone case. The quality is excellent and it fits my phone perfectly. It provides great protection without feeling bulky, and the design looks clean and stylish. The grip feels secure in hand, and all the buttons and ports are easy to access. Overall, it’s a well-made case that does exactly what it promises. I would definitely recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Grip, Protection

    Rated 4 out of 5 stars

    I liked it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased in Oct, 2024 & needing a new one. It’s a really good case however, the bottom part of the hard plastic did break off on me and the charger port cover didn’t last long either :/ In the end, the case provided the needed protection for my phone and although we are needing a replacement, my phone is without damage :) The case is thick (def added weight), doesn’t slide out of my pocket easily & it’s got a good grip. I would definitely recommend if that is something you are going for. Thankfully Otterbox offer’s warranty’s and I have a replacement on the way!

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Grip, Protection

    Rated 5 out of 5 stars

    Case works!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slim and durable phone case with a secure grip. Fits the phone precisely, protects well from daily drops, and keeps a clean, professional look. Easy to hold and pocket friendly without adding bulk.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Fit, Protection

    Rated 5 out of 5 stars

    Otterbox Defender 13 Pro Max case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent price! Happy with my purchase, case fits well and was easily applied to the phone. Has already been dropped on a concrete floor, no issues whatsoever!!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband loves the case. Has protected it well and has a charging port cover which is very important to him as he’s had issues with charging ports not working after a while from lint & dust.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Grip, Protection

    Rated 5 out of 5 stars

    OTTERBOX DEFENDER

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otter Box Defender for total protection you can't go wrong this is my 4th Otter Box Defender I would not settle for anything less for my I phones. Makes holding on to a slippery I phone easy. fits and feels great in your hand with no worries of dropping your I phone. Total protection.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Reliable choice!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a solid choice! I’ve stood by the Otterbox Defender Series phone cases for quite some Time and am always able to rely on it to protect my phone.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    In store buy, box is iPhone 12 X-Large!!!!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just like all the defender pros. Best protection imo from any case. Hands down. It fits iPhone 13. Read Bought in store, box said iPhone 12 X-Large. If it says XL then it will fit. Hate when people write stupid reviews. Like the doup that says it doesn’t fit. Now they did announce 12 fits 13 so I can see how this could happen but I research everything I buy since you can. I watch you tube videos and that’s how I found out the 13’s are thicker and bigger lenses. Then I became weary but then saw on another review that it had to say X-Large. Tho I thought it would be helpful to tell people from buying in store that the box didn’t mention 13 at all but had X-Large so I got, and employees weren’t 100% but I could return it so no biggie. Worth it buy it. You want best protection this is it. From droid to apple

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best protection I have found for my iPhone. I have dropped it numerous times on concrete and there wasn’t any damage to my phone. This is definitely worth purchasing.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    No title required.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Protects my phone when dropped. Fits real good. Very tight.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    OtterBox the way to go.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alway OtterBox great on falls and especially if you always forget that it on top of the car when you leave and notice it fall off in the highway or road, you relocate your cell and WOW the otterbox is scratched but your cell still in tacked. "WOW" Amazing,

    I would recommend this to a friend