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Customer reviews

Rating 4.6 out of 5 stars with 1307 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers commend the Defender Series Pro Hard Shell for Apple iPhone 13 Pro Max and iPhone 12 Pro Max for its excellent protection, fit, grip, ease of use, and overall case quality. Some customers find the belt clip unfashionable and the case a bit bulky. Others mention the price is a little high compared to similar products, and some would prefer it included a screen protector and better wireless charging compatibility. Despite these minor drawbacks, many appreciate its lightweight design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 1,307 reviews
  • Rated 5 out of 5 stars

    Review of the phonecase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice would recommend bought it for my mom she qas very happy

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is perfect for protecting my iPhone from breaks and damages. It is a must buy

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great OutterBox

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OutterBox takes the drops, falls ,and a lil misuse.If your have a smart phone you really need one of these . I don't use the holster I keep mines in my pocket still looks like a new phone

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Good Solid Case !!!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good solid case , I recommend a Screen Protector as well , and no worries from there total protection and the holster for it comes in handy as well while working with Tires

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    One of the safest cases ever made

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The OtterBox Defender Series case for the iPhone 12 and 13 pro max is exceptionally strong and resistant to day to day accidental drops. Id recommend it to anyone whos looking for a safe and durable case.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great case

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent case. I’ve had it for about 1.5 years now, protects like a champ. Plenty of drops from a decent height to do damage, not a single scratch, crack, bump or bruise.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Defender

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I work in an industrial area and have used otter box for yrs and have never had a phone damaged. My phone survived a 25ft drop in the defender case.

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 3 out of 5 stars

    OtterBox still great; holster pretty much useless!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the third OtterBox that I have purchased, I would have like to have given it a 5 star rating, but am unable to do so. The OtterBox itself is excellent, I like that they have done away with the built in screen protector as that was the reason that I replaced the first one I had on my first Iphone, it just became to grungy and really couldn't be cleaned. The OtterBox is still very durable and can handle a lot of rough use, including lots of drops to the ground. Which brings me to the part that I wish I could rate separately: the holster. If I could, I'd give it no more than a one star rating. Unlike the first two holsters this one seems bo be very cheap in design. The clip that holds the phone in place is virtually useless. I only used the new holster for a little over ten days, before I ordered a leather holster to replace it. My brand new Iphone 13 pro max dropped to the ground more in ten days than my Iphone 7 plus did in over six years.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Yikes, that sounds like a really frustrating 10 first days with your most recent OtterBox, and we're genuinely sorry that you had such a rough go of it with that holster. We're feeling confident that a brand-new warranty replacement would dial things in for the long haul, but it sounds like you've already landed on something else you're happy with. Still, if you'd be interested in the new component, just give our friendly Otters a call at 1-855-688-7269 and we'll be glad to help get one in the works.

      Best,
      OtterBox Customer Service Team OtterBox

  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Good protection

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only use Otterboxes on my phones for years. Great quality, bottoms break off overtime from movement but it's ok. Dropped on concrete a few times and on the floor many more with no damage at all. Wish it left room for the matte screen protector I got but other than that, good case!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Nice cover

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. My wife wore her other one out. We both have these on our phones. Nice protection

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 4 out of 5 stars

    Great protection

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great protection. Covers the changing port too. Bulky but well protected.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Not as good as previous models. Expensive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everyone complains about Otterbox being big and bulky but people buy it and pay big bucks for protection. I feel this model isn’t as protected as previous models because the height above the screen isn’t much. Still seems easy to scratch the screen or cameras with this case. Drop tests still seem good though on a flat surface. Still better protection than most cases though.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Best protection, hands down!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Toughest, most dependable protection for the money!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Tough case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Last case lasted a couple of years so I got another one and have not regretted the choice. It's a bit of a brick but it protects my phone well.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 4 out of 5 stars

    Great Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Case, fits the phone like a glove and protects well from drops.

    I would recommend this to a friend
  • Pros mentioned:
    Grip

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loyal to otter box and last a lot I drop my phone by accident and I know 100% protected the grip and everything plus a temper glass make it look like tank sure If you do heavy work it will be perfect and even if your not

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    good protection.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is my third otter box and I would highly reccomend this for your phone. I carry mine in my back pocket on the golf course and elsewhere and the drop onthe box is right on it is well worth the money.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great case for 12pro max

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent case for my iPhone 12 Pro Max it has kept my phone looking new without having to worry that my iPhone falls of accidentally to the floor very tough case. You really have to buy to keep your iPhone from having a broken screen worth the investment.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    BIG demand for a small package.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a perfect companion for those that may need or want that extra piece of mind. My father recently upgraded his phone to the latest and greatest. He originally had an otter box case and wanted to continue using one for the new generation

    I would recommend this to a friend
  • Pros mentioned:
    Grip, Protection

    Rated 4 out of 5 stars

    Best case for protection

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case protect the phone very very well. The case is not slippery too.

    I would recommend this to a friend