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Customer reviews

Rating 4.6 out of 5 stars with 1332 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers commend the Defender Series Pro Hard Shell for Apple iPhone 13 Pro Max and iPhone 12 Pro Max for its excellent protection, fit, grip, ease of use, and overall case quality. Some customers find the belt clip unfashionable and the case a bit bulky. Others mention the price is a little high compared to similar products, and some would prefer it included a screen protector and better wireless charging compatibility. Despite these minor drawbacks, many appreciate its lightweight design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 1,332 reviews
  • Rated 5 out of 5 stars

    VERY GOOD AND VERY SPECIAL.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    VERY GOOD. VERY SATISFYING. Good quality workers.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great product. pair it with a screen protector and you will be worry free.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    iPhone 13 destroyed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would have to warn against this phone holder and clip phone will fallout easily when screen is turned to the inside !!! I will show you what happens to a five day old I phone 13 max have heard nothing back from otter box

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're sorry to hear about your disappointment with your Defender Series holster! We appreciate your feedback about your belt clip not securely holding your device, and we'll be sure to let our design team know about your experience. If you haven't yet, please don't hesitate to call us at 1-855-688-7269, and our amazing team of Customer Service Otters would be happy to get you helped out with a replacement belt clip.

      Best,
      OtterBox Customer Service Team OtterBox

  • Pros mentioned:
    Fit, Grip, Protection

    Rated 5 out of 5 stars

    Great iPhone Case!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using OtterBox cases for years, and the one for my iPhone 12 Pro Max is another solid choice. It fits the phone well, installs easily, and all the buttons and ports line up the way they should. The buttons are still easy to press, and the case adds a little grip, which helps since the phone can be slippery without one. I work outside most of the time, so my phone sees a fair amount of dirt, dust, and the occasional drop, and this case has held up well in those situations. The raised edges around the screen and camera are also a nice feature because they add a bit of extra protection. Because of the type of work I do, my cases tend to get pretty worn from daily use, so I usually end up replacing them about twice a year once they’re beat up. When that happens, I normally just buy another OtterBox because they’ve been reliable for me. Overall, it’s a practical case that protects the phone well and has worked out great for my everyday use.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Neutral

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the third case of this kind we get,please the plastic strip always gets like air pockets around them.They are also pretty pricey.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      We weren't entirely sure of what plastic strip you were referring to with this Defender Series Pro case, but we'd love to hear more about it and see what might be done to help thwart those pesky air pockets you mentioned.

      Just give our friendly Otters a call at 1-855-688-7269, and we'll get right on the case!

      Cheers,
      OtterBox Customer Support OtterBox

  • Pros mentioned:
    Fit, Grip, Protection

    Rated 5 out of 5 stars

    Excelente

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love this phone case. The quality is excellent and it fits my phone perfectly. It provides great protection without feeling bulky, and the design looks clean and stylish. The grip feels secure in hand, and all the buttons and ports are easy to access. Overall, it’s a well-made case that does exactly what it promises. I would definitely recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Grip, Protection

    Rated 5 out of 5 stars

    Case works!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slim and durable phone case with a secure grip. Fits the phone precisely, protects well from daily drops, and keeps a clean, professional look. Easy to hold and pocket friendly without adding bulk.

    I would recommend this to a friend
  • Pros mentioned:
    Grip, Protection

    Rated 4 out of 5 stars

    I liked it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased in Oct, 2024 & needing a new one. It’s a really good case however, the bottom part of the hard plastic did break off on me and the charger port cover didn’t last long either :/ In the end, the case provided the needed protection for my phone and although we are needing a replacement, my phone is without damage :) The case is thick (def added weight), doesn’t slide out of my pocket easily & it’s got a good grip. I would definitely recommend if that is something you are going for. Thankfully Otterbox offer’s warranty’s and I have a replacement on the way!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Classic OtterBox protection

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've used OtterBox Defender cases for years and they've probably saved me hundreds of dollars in broken screens and damaged phones. This one is just as durable as I'd expect from the Defender line. The multi-piece design provides great protection while still giving the phone a solid grip, and the raised edges and port covers are nice extra touches. It's a little bulkier than a basic case, but that's the tradeoff I'm happy to make for the protection. If you actually want to protect an expensive phone, it's hard to go wrong with an OtterBox Defender.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great protection, affordable price tag

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm using an iPhone 13 Pro Max -- older model, since the lifespan of this one is pretty decent. When my old OtterBox phone case gave out, I opted to replace it with the same case. Great reliability. The case lasted almost as long as the phone. The rubber layer between the phone and the plastic case is the one that will likely show signs of wear and tear first. The areas near the corner of the phone will likely see the rubber starting to loosen up. Other than that, this is a very reliable case for your device. Great shock resistance. The screen is protected because the edge of the case is beveled. So, in the instance of a flat drop, the screen doesn't hit the floor. The case edges does. And yes, I use the holster and belt clip like a freaking dad. And I don't have any kids. Hahahaha.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Grip, Protection

    Rated 5 out of 5 stars

    OTTERBOX DEFENDER

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otter Box Defender for total protection you can't go wrong this is my 4th Otter Box Defender I would not settle for anything less for my I phones. Makes holding on to a slippery I phone easy. fits and feels great in your hand with no worries of dropping your I phone. Total protection.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Grip

    Rated 5 out of 5 stars

    Perfect replacement my expensive, name brand case

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a very expensive, names brand, phone case but it is so slippery and I have dropped my phone so much. This new case is the perfect fit, not slippery and was so easy to put on my phone.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    In store buy, box is iPhone 12 X-Large!!!!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just like all the defender pros. Best protection imo from any case. Hands down. It fits iPhone 13. Read Bought in store, box said iPhone 12 X-Large. If it says XL then it will fit. Hate when people write stupid reviews. Like the doup that says it doesn’t fit. Now they did announce 12 fits 13 so I can see how this could happen but I research everything I buy since you can. I watch you tube videos and that’s how I found out the 13’s are thicker and bigger lenses. Then I became weary but then saw on another review that it had to say X-Large. Tho I thought it would be helpful to tell people from buying in store that the box didn’t mention 13 at all but had X-Large so I got, and employees weren’t 100% but I could return it so no biggie. Worth it buy it. You want best protection this is it. From droid to apple

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Otterbox Defender 13 Pro Max case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent price! Happy with my purchase, case fits well and was easily applied to the phone. Has already been dropped on a concrete floor, no issues whatsoever!!

    I would recommend this to a friend
  • Pros mentioned:
    Build quality, Fit, Protection

    Rated 5 out of 5 stars

    iPhone 13 protection

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great protective cover. Perfect fit. Well built and great value.

    I would recommend this to a friend
  • Pros mentioned:
    Build quality, Protection

    Rated 5 out of 5 stars

    5 star

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality and offers complete protection for your device! Can’t go wrong with Pelican.

    I would recommend this to a friend
  • Pros mentioned:
    Build quality, Fit

    Rated 5 out of 5 stars

    phone protection

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent fits perfectly, sturdy, reliable. clips to belt also.

    I would recommend this to a friend
  • Pros mentioned:
    Grip, Protection

    Rated 5 out of 5 stars

    Complete Confidence

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always feel compelled to find the best protection for the phones I invest a lot of money in. I start with the Otterbox first, then look at some others just to feel confident that I’m getting the best. I always seem to go back to the otterbox. This Otterbox was no exception. I was in no way disappointed after installing it on the iPhone 13 Pro Max. It fits perfectly. It has raised ridges to protect the screen and camera lenses. I have no concerns that it will slip from my hand. I have complete confidence that my phone is protected.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Excellent case

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    IMO one of the best heavy duty cases on the market. I've used Otter Box cases exclusively for years. The one thing I don't care for is the belt clip that comes with the Defender. The case itself is bulky (out of necessity) and the clip makes it worse. The clip I just toss in a drawer. It isn't very attractive either but "pretty" isn't going to save your phone when you drop it for the 25th time. If you want tough phone case and don't mind a little extra bulk, this is the case for you.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Strongest Protector Ever

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otter box is the best phone protector ever. I dropped my phone from 21 ft. my iPhone didn’t get any damage. It landed on the back side. I don’t think it would have protected the screen if it had landed screen face down. Still, this is a really strong cell phone protector. I’ve been buying Orterbox for 7 years straight and dropped my phones on concrete many times and never had any damages to any phone. Worth the price! However, they keep going up and I’m starting to not like that a bit.

    I would recommend this to a friend