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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 1309 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers commend the Defender Series Pro Hard Shell for Apple iPhone 13 Pro Max and iPhone 12 Pro Max for its excellent protection, fit, grip, ease of use, and overall case quality. Some customers find the belt clip unfashionable and the case a bit bulky. Others mention the price is a little high compared to similar products, and some would prefer it included a screen protector and better wireless charging compatibility. Despite these minor drawbacks, many appreciate its lightweight design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 32 Showing 621-640 of 1,309 reviews
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Best Cases

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could have went without every time I buy a new phone these otter boxes are my go to case

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this phone case for my boyfriend. After seeing how it looked on his phone i bought one for me as well. It not too bulky. Makes my phone looks real sleek.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Otterbox

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otterbox is the best for mobile products! Protects all of my A Apple products!

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Otter box

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once I got the case on at work excellent just didn’t understand how to put it on

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    the Best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The otter box works great, I have had 4 of them... extremely happy

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Nice case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like that it fits sung an it does not slip out of my hand like other cheap phone cases do.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Best Protection for valuable device

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best case to protect my iPhone. I have been using OtterBox ever since I purchased my first iPhone.

    I would recommend this to a friend
  • Cons mentioned:
    Belt clip

    Rated 3 out of 5 stars

    Good case bad holster

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product as always, but it could have been better. The case could be better by being a little thicker to protect the camera & screen better. The holster is the worst thing I have ever seen from Otter box. Phone fell out of holster several times, because it does not secure properly. I have purchased over 50 phone cases with holsters over the years & they were all great except this one. Had to use my holster from my iPhone 6S Plus.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're sorry to hear about your troubles with your Defender Series Pro! Rest assured, that case has been through hundreds of hours of design testing to ensure it will keep your phone safe with the drop protection OtterBox is known for. We greatly appreciate your feedback about the holster, and we'll be sure to let our design team know it isn't providing your phone with a secure hold. The good news is, we have a great warranty, and we'd be more than happy to get you taken care of with a replacement case. Give us a call at 1-855-688-7269, and we can get your claim started.

      Best,
      OtterBox Customer Service Team OtterBox

  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    OtterBox 13 pro max

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case all the panurches like it when I pull it out.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Enjoying it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new case. It’s durable and it surely keeps my phone safe from cracking.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    WVU Forever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have other types of protective cases, but this one has been the best for my daily life

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great protection!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great protection for iPhone Pro Max 13! Very durable. Easy to set phone in. Great protection!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Storage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Glad those store has some of iPhone 12 Pro Max cases left.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    I Phone 13 Pro Max

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always the best for phone protection, Never had a issue with My Otterbox case protectors

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Excellent case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied with this OtterBox. Fits slim but has plenty of protection and easy to hold.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Will the cover over the charging port hold up?

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I gave this Otterbox Defender Pro 4 stars because I am worried that the part that covers and protects the charging port will break off like it did for my first Otterbox Defender Pro case. (That was the first part that failed on my old case.) If I could be sure that it will hold up over time, I would give it 5 stars.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Must Have!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case for pricey phone. Has sna cover for charger opening and side buttons. Added protection

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tactical design and protection make this a must for your phone. Highly recommended

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otter Box must have

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very user friendly and very easy to setup. No special tools required, just the use of your hands.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Best protection for your phone money can buy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you’re paying big bucks for a “phone” don’t be stupid and not protect your “investment”!

    I would recommend this to a friend