Customer Ratings & Reviews
- Model:
- 77-83539
- SKU:
- 6471479
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers express satisfaction with the Defender Series Pro Hard Shell's protective qualities, comfortable fit, and ease of use. Many appreciate the grip and overall quality of the case. Some customers find the belt clip unfashionable, the case a bit bulky, and the price somewhat high. Additionally, a few wish it included a screen protector and had better wireless charging compatibility.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Protection
The truth about otter box
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This a the perfect item for a Mersin working outside whose phone might take a fall. I love it and glad that I made this purchase from Best Buy.
I would recommend this to a friend - Pros mentioned:Protection
OtterBox Case
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this otter box and love the security of having my iPhone protected, I have dropped my phone several times and no damage to my phone.
I would recommend this to a friend Recommended
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable without the attachable part, and it resists a normal fall impact.
I would recommend this to a friendCase hood holster is not
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This iPhone case protector is good and everything but the holder is not it does not hold it in place I had to use my 12 pro max holster it holds better but this case holster needs a recall it’s not safe your phone drops and does not clip on right
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Defender Series holster! We appreciate your feedback about your belt clip not securely holding your device, and we'll be sure to let our design team know about your experience. If you haven't yet, please don't hesitate to call us at 1-855-688-7269, and our amazing team of Customer Service Otters would be happy to get you helped out with a replacement belt clip.
Best,
OtterBox Customer Service Team
Good product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good product and works fine also. I would recommend
I would recommend this to a friendPhone case
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a good case but it’s just too big for me so I went with a smaller case.
I would recommend this to a friendCase
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this case because is very strong and protect my new phone.
I would recommend this to a friendProtected Shell
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This cover works well. I had a little trouble putting the case on.
I would recommend this to a friendNot what I thought it was
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this item to the store. It may be ok for others but not having any protection over the camera lens is a deal breaker for me. I knew it wasn't water proof but thought it would have been sealed to cover the camera.
No, I would not recommend this to a friendGreat phone great store
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with purchase very good products high quality phone
I would recommend this to a friend- Pros mentioned:Protection
Belt Holder won’t hold phone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t wast your time with this otter box for the I phone 12 or 13 max , the protection for the phone is excellent but the belt holder doesn’t hold the phone keeps falling out , I’ve been thru 3 of them in the past few months
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Defender Series Pro! It's certainly odd to hear that your belt clip isn't securely holding onto your device, and we'll be sure to let our design team know about your experience. The good news is, we have a great warranty, so give us a ring at 1-855-688-7269 or file a claim online, here: https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
Excellent case
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great case would recommend to anyone OtterBox is #1 in my book
I would recommend this to a friend- Cons mentioned:Wireless charging
Not the case for me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not like the feel of the case, very unpleasant in the hand. The magsafe did not work very well and on a normal wireless charger it had issues kicking in. I think ill stick with the tried and true defender case.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're sorry to hear the Defender Series Pro case isn't quite working out for you. This model doesn't have any internal magnets to help achieve a secure connection with Apple's MagSafe accessories, but our Defender Series XT case has a unique design that will lock things into place and help with wireless charging!
https://www.bestbuy.com/site/otterbox-defender-series-pro-xt-hard-shell-for-apple-iphone-13-pro-max-and-iphone-12-pro-max-black/6471508.p?skuId=6471508
Best,
OtterBox Customer Service Team
I love my phone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was great the phones great everything was great service
I would recommend this to a friend- Cons mentioned:Screen protector
not like the old OG ones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I prefer the old style with the screen cover. I've already gotten a crack on the screen protector I have. I had the old style OB with the screen protector attached and it lasted many years.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with that Defender Series screenless design. After exhaustive design testing, our engineers determined that the best way to interact with the advanced screen of your display was without the addition of a built-in screen protector. That being said, our tests have shown that this case provides the same level of drop protection as past Defender Series cases. If you were using an OtterBox screen protector, we'd be more than happy to get you taken care of with a warranty replacement. Simply call us at 1-855-688-7269, and we can start that claim.
Best,
OtterBox Customer Service Team
Case
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good to go you can’t go wrong on this buy thanks best buy
I would recommend this to a friendPhone cover
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great This is my third one after six months
I would recommend this to a friend- Pros mentioned:Protection
Otterbox
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I always purchase otterboxs for phone protection if available for my device. The otterboxs never disappoint!
I would recommend this to a friend My otterbox
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The case itself is awesome. The only drawback is the holster clip doesn’t hold the phone like it used to. The previous one I had from a year ago held much better. Would have given 5 stars if not for the holster clip issue.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that you're having troubles with your Defender Series holster! We appreciate your feedback about the belt clip not securely holding your device, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, and we'd be more than happy to get you taken care of with a replacement clip. Feel free to call us at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
- Pros mentioned:Fit
"Terrible product"
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been using the OtterBox defender for a number of years and never had a problem with it till I bought my new one to fit my iPhone 13 Pro. The case fits fine around the phone without any issue. Where the issue comes into play, is when you try to put the case into the clip itself. The clip mechanism does not hold the phone inside of the clip mechanism. Therefore the phone is always falling out. I have had to use a rubber band to hold it in place. I would not recommend this product.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your troubles with the holster on your Defender Series Pro! We appreciate your feedback about the belt clip, and we'll be sure to let our design team know about your experience. The good news is, we have a great warranty, and we'd be more than happy to get you taken care of with a replacement clip. Feel free to call us at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team