Customer Ratings & Reviews
- Model:
- 77-83539
- SKU:
- 6471479
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers express satisfaction with the Defender Series Pro Hard Shell's protective qualities, comfortable fit, and ease of use. Many appreciate the grip and overall quality of the case. Some customers find the belt clip unfashionable, the case a bit bulky, and the price somewhat high. Additionally, a few wish it included a screen protector and had better wireless charging compatibility.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Belt clip
Great case bad belt clip
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great case but I’m giving it only two stars because the belt clip don’t hold the phone securely. Otterbox claimed they fixed them but the store stocks still have the bad ones
No, I would not recommend this to a friend OtterBox Case
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My kids swear by the OtterBox Case, however, I dropped my phone 1 time and the back of my phone broke. Only had
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
- Cons mentioned:Price
Oakley Properties Llc president
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased an Otter box defender series case. To my dismay there was no Steen or camera protector like on previously purchased models I had acquired in the past. This product is of no use in my line of work as a construction supervisor. It is more an offender than a defender especially since the price was much higher and offered much less protection I will be returning this case.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there! We're very sorry to learn the Defender Series Pro case wasn't quite what you were expecting. Our engineers determined that a built-in screen protector would hinder the use of the phone's screen. Since we didn't want you to be without the option of screen protection, we ensured that this Defender Series case is 100% compatible with any of our trusted screen protectors. We also have our fully enclosed waterproof FRĒ case available right here on Best Buy's website that might suit your needs a bit better. Please feel free to give our CS team a call at 1-855-688-7269 with any additional questions or concerns.
Cheers,
OtterBox Customer Support
It's ok
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great case but the rubber doesn't last long. After 3 weeks the rubber was ripping apart.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello, Mike! We are so sorry to hear that you have experienced an issue with the rubber outer shell of your Defender Pro Series case. We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
- Pros mentioned:Protection
This is one of the nicest cases to keep your phone
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is one of the nicest cases to keep your phone for not breaking
I would recommend this to a friend - Pros mentioned:Protection
Best protection
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best protection and value for money guaranteed. My phone is protected now.
I would recommend this to a friend Phone case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fully recommended very strong case. We will try you like it you like it.
I would recommend this to a friend- Pros mentioned:Protection
Good case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was for my wife's new iphone 12. She loves the color and the protection it provides.
I would recommend this to a friend - Cons mentioned:Bulk
It's the Ramses of the luchadores
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's very durable not to bulky looks nice has also a clip
I would recommend this to a friend Not very happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The rubberized phone case gets five stars, but the belt clip gets one star. The clip just barely holds the phone. Any slight bump against something and the phone falls out.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Ron!
We're sorry to hear about your disappointment with your Defender Series holster! It's certainly odd to hear that your belt clip isn't securely holding onto your device, and we'll be sure to let our design team know about your experience. The good news is, we have a great warranty, so give us a ring at 1-855-688-7269 or file a claim online, here: https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
- Pros mentioned:Protection
Otter box
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product arrived early. Love my otter box. It is the only thing that protects my phone 100%
I would recommend this to a friend None
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not good as I expected that’s it will not spend that much money again
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We hope with with time and use the case grows on you as it provides great protection for your device. Please give our CS Team a call should and questions or needs arise, at 1-855-688-7269, and we are happy to help!
Can’t go wrong with Otterbox
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this for my mom and she loved having an Otterbox that was purple. Most are black but mom was excited to see a purple one so she asked for one for her new phone. So far it has protected her IPhone 12 max pro. We’ve always trusted the Otterbox brand and it’s nice to know they still do a great job protecting our phones!
I would recommend this to a friend- Pros mentioned:Protection
The best case
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this case because I feel my phone is more safe compare with other brand.
I would recommend this to a friend - Pros mentioned:Protection
bulky but worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.super cute & protective! i’ve received a lot of compliments on it
I would recommend this to a friend - Pros mentioned:Case quality
Love this otter box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I haven’t taken this case off my phone since I got it. I love this otter box
I would recommend this to a friend Poor value for money
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the hard shell seven months ago and already the outer lining is loose. I have not subjected the cover to any rough use.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .It's not like the Defender Series outer slipcover to lose its natural, snug form—especially after a mere seven months on the job— and we're sorry that you're struggling so. Fortunately, we've got an awesome warranty in place that will help cinch things down with a brand-new replacement that is sure to stand the test of time!
https://www.otterbox.com/en-us/warranty-begin
Best,
OtterBox Customer Service Team
- Cons mentioned:Belt clip
Otter Box
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the holster did not hold the phone was always falling out and didn't clip the phone i would not recommend this
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Defender Series holster! It's certainly odd to hear that your belt clip isn't securely holding onto your device, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, so give us a ring at 1-855-688-7269, and we can get your holster replaced!
Best,
OtterBox Customer Service Team
- Pros mentioned:Protection
Phone case
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent for protecting your phone. Great investment
I would recommend this to a friend Bad clip.!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The clips doesn’t hold well the phone and I t failed the all time.! Otherwise the Case is perfect for the phone.!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're so sorry to hear you're having such trouble keeping your Apple/Otter combo dialed into your Defender Series holster. That would certainly make for an unnerving experience and we'd definitely like to help resolve that ASAP! Just ping our handy Otters through the link below or at 1-855-688-7269 and we'll be glad to cinch things down with a brand-new warranty replacement!
https://www.otterbox.com/en-us/warranty-begin
Best,
OtterBox Customer Service Team