Customer Ratings & Reviews
- Model:
- 77-83539
- SKU:
- 6471479
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers express satisfaction with the Defender Series Pro Hard Shell's protective qualities, comfortable fit, and ease of use. Many appreciate the grip and overall quality of the case. Some customers find the belt clip unfashionable, the case a bit bulky, and the price somewhat high. Additionally, a few wish it included a screen protector and had better wireless charging compatibility.
This summary was generated by AI based on customer reviews.
Great phone case.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like’d the way it looked and how sturdy it felt.
I would recommend this to a friendBulky
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The phones are getting better built quality nowadays there’s no need for bulky cases any longer in my opinion
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We appreciate you taking the time to leave a review! Keep in mind, that Defender Series is our most rugged case option, so it'll be a bit more robust than some of our other case offerings. If you're looking for something a bit sleeker, we'd suggest checking out our Symmetry Series case. If you have any questions, please don't hesitate to give us a ring at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
Wasn’t for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was not a fan of the lines on the back of the case. Overall nothing wrong with it.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Sorry to hear the lines across the outer slipcover of the Defender Series Pro case aren't to your liking. If you'd prefer a simple and smooth appearance, our standard Defender Series (non-Pro) would fit the bill! You can take a closer look over on our official website, and feel free to give our friendly Otters a call at 1-855-688-7269 with any questions, and we'll always be happy to help!
Best,
OtterBox Customer Service Team
Leaves bubbles on screen.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a great case, but it causes gaps in the screen that looks like air pockets. You can’t smooth them out.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about the troubles you're having with your Defender Series Pro! While that case is compatible with OtterBox screen protection options, we can't guarantee that it will work with a third-party screen protector. If you are using an OtterBox screen protection option, feel free to call us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
Strong and dependable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very satisfied with quality strong enough dependable
I would recommend this to a friend- Cons mentioned:Belt clip
Need a update
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you plan to use the belt clip you will loose/break your phone
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey, Victor!
We're sorry to hear about your disappointment with your Defender Series Pro holster! We appreciate your feedback, and we'll be sure to let our design team know about your troubles. The good news is, we have a great warranty, and we'd be more than happy to get you taken care of with a replacement holster.
Best,
OtterBox Customer Service Team
Phone case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return it didn’t work for my phone while charging phone
I would recommend this to a friendJunk
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will not be buying this brand anymore it breaks easy and can’t get anyone on the phone when trying to replace them will not be buying them no more it is junk to me the service and the product is terrible
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We apologize that you have experienced an issue with you product. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this! Alternatively, we also have a live chat option that you are welcome to use for assistance with your product and/or warranty need.
Otterbox Symmetry Pro
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great, durable case. Keeps my phone safe. Color is nice.
I would recommend this to a friendMag safe
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good case mag safe dosnt work although advertised kinda a let down
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello Dalton! Thank you for the feedback. The Defender Series Pro is not Made for Magsafe and does not include MagSafe as a part of it's design. Please reach out to our CS Team by phone or via chat, and we are happy to help with this!
Phone case
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sturdy case , makes the phone much larger though
I would recommend this to a friendOtter and 13 Pro Max has issues
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have never had more trouble with an otter box. The box doesn’t stay fitted on the bottom of the phone. I do not know if the problem is the box or if it’s the iPhone 13 Pro Max, either way, it’s awful.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there, Shauna! We're so sorry for any trouble you've had with the Defender Series Pro case for your iPhone 13/12 Pro Max. We specifically designed that case to be seamlessly compatible with the unique features of your exact device, so any fit issues are definitely unexpected. We'd like to dive a bit deeper into things with you in order to better understand what's going on here. Please give our friendly Otters a ring at 1-855-688-7269 and they'd be more than happy assist you further and look into your case replacement options with you if needed.
Kindly,
OtterBox Customer Support
Not happy with the fit
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m not thrilled with how this fits my new phone. I have always had a defender way back from the iPhone 4. I’m Really concerned about the design. It feels like the phone is not secure. The front is also not deep like previous models. I’m going to try to purchase something better.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Thanks for continually putting your trust in Otter since way back in the days of the iPhone 4—we truly do appreciate that! We were sorry to hear that you aren't quite as fond of the Defender Series Case for iPhone 13 Pro Max as some of your previous versions of the case for other devices, but we definitely still put it through our Drop+ Protection program to ensure it'll be up to the challenge and it never disappoints. In addition, the case can be paired with an OtterBox screen protector for extra security if that would be of any interest to you.
Please feel welcome to give us a call at 1-855-688-7269 if you have any questions about those screen protectors or our other case options for your device and we'll always be happy to talk shop and hopefully help you to land on something that makes sense for your needs and taste!
Best,
OtterBox Customer Service Team
Good purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the case! I wish there was more of a variety of colors.
I would recommend this to a friendDo not recommend
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had several cheaper cases on my phone and had better protection on my phone. I put this on, drop my phone one time and the back breaks. I used to love otter box, but they have gotten worse.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey, Timothy
We're sorry to hear about the damage to your device while it was in a Defender Series Pro. While our cases are tough, there are some variables that can't be predicted. Though we're not able to extend our warranty to the device itself, we're more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
Mmmmm no…
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve used OtterBox since I was 16 and was really disappointed with the quality of this product :( #disappointed
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please reach out to our CS Team by phone or via chat, and we are happy to help with this!
Phone falls out of clip
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There is a fit problem between the case and the belt clip. I am constantly having to make sure my phone is still in the clip, and not on the ground.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your frustrations with your Defender Series Pro! It's odd to hear that your belt clip isn't securely holding onto your phone, and we'll be sure to let our engineers hear about your experience. Thankfully we have a great warranty, so feel free to call us at 1-855-688-7269, and we can get you a replacement holster.
Best,
OtterBox Customer Service Team
This model is defective
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy this item, I have owned otter box for over 10 years and this is the first one that the phone will fall out of. Broke the glass on the first day. Stay away! Sent it back for a replacement and it has the same issue.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about the damage to your device while it was in a Symmetry Series case. While our cases are tough, there are some variables that can't be predicted. Though we're not able to extend our warranty to the device itself, we're more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
Very unstable exterior cover and not holding
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have a poor experience with defender this time/ the clip cover is very bad and not stable /not enough to leave it hanging on you belt. It fell three times out of the base cover/ not a way to treat a 1500 dollars phone.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Defender Series case! It's certainly odd to hear that your belt clip isn't securely holding onto your device, and we'll be sure to let our design team know about your experience. The good news is, we have a great warranty, so give us a ring at 1-855-688-7269 or file a claim online, here: https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
Hate it !!!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work with 3-1 charger Mag safe doesn’t work
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello, Michael!
We apologize for any confusion or inconvenience. The Defender and Defender Pro Series case are compatible with wireless charging, but do not contain magnets in the case. Therefore, they will not adhere or "snap" to MagSafe charging stands and accessories. Should one be looking for a case with the rugged protection of the Defender, but also with MagSafe (magnets in the case) the Defender XT is an excellent option to consider! Please give our CS Team a call, or reach out to us via chat and we are happy to help with any further questions!