Customer Ratings & Reviews
- Model:
- 77-83539
- SKU:
- 6471479
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers express satisfaction with the Defender Series Pro Hard Shell's protective qualities, comfortable fit, and ease of use. Many appreciate the grip and overall quality of the case. Some customers find the belt clip unfashionable, the case a bit bulky, and the price somewhat high. Additionally, a few wish it included a screen protector and had better wireless charging compatibility.
This summary was generated by AI based on customer reviews.
Terrible Service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Service was terrible couldn’t find anyone to help me when I did they didn’t know what they were doing
No, I would not recommend this to a friendDo not buy this case.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had other Otterbox cases and they were great. This one does not clip in very solid, comes right out of the holder very easily. Returned on 2nd day.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Defender Series holster! We appreciate your feedback about your belt clip not securely holding your device, and we'll be sure to let our design team know about your experience. If you haven't yet, please don't hesitate to call us at 1-855-688-7269, and our amazing team of Customer Service Otters would be happy to get you helped out with a replacement belt clip.
Best,
OtterBox Customer Service Team
Bad product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Clip doesn't hold case in phone keeps falling out have returned it they've gave me another one just like the first one still the same.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that you're having trouble with your Defender Series Pro! We appreciate your feedback about the belt clip not securely holding your device, and we'll be sure to let our design team know about your experience. It's odd to hear that your replacement holster didn't fix the issue, and we'd be happy to try again! Give us a call at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
Holster won’t hold iPhone
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t know if it’s just a one time thing but this case will not hold my phone. If I bump up against anything even slightly the phone come out of the holster.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Yikes! We understand that you expect more out of your OtterBox products. Let's see what we can do about getting you a replacement holster so your device can remain safe and secure wherever you go. Give us a buzz at 1-855-688-7269 and we'd be happy to get this sorted out for you.
Cheers,
OtterBox Customer Service Team
Otter box
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Otter box made this cheap the latch easily opens when hooked on belt and phone falls out. So save your money till they make it like older models
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about the frustrations you've had with your Defender Series Pro! It's odd to hear that your belt clip isn't securely holding onto your phone, and we'll be sure to let our engineers hear about your experience. Thankfully we have a great warranty, so feel free to call us at 1-855-688-7269, and we can get you a replacement holster.
Best,
OtterBox Customer Service Team
Worst Otterbox Product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst case I have with Otterbox. The phone keeps falling from the holder. Do NOT buy this product
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Thanks for the heads-up on the holster trouble. That's obviously not helping the cause of maximum protection, and we're sorry that you've had such an unnerving experience thus far. The good news is we're confident we'll be able to get things on lock with a brand-new warranty replacement that is sure to keep your iPhone secure by your side going forward. Just give our friendly Otters a call at 1-855-688-7269 and we'll be glad to get one in the works!
Best,
OtterBox Customer Service Team
Had to return it because the phone fell off all th
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return it because the phone fell off all the time I had a call OtterBox and they sent me a new one that works much better
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that you were having troubles with your first Defender Series Pro! We're glad to hear that our Customer Service Team was able to get you taken care of though! If you run into any other issues, feel free to call us at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
Buttons are too hard to push through the case side
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buttons are too hard to push through the case side
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We are so sorry to hear you are experiencing an issue with being able to utilize the buttons with your Defender Pro Series case. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Nope
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor Product. Phone keeps falling out of the belt clip. I am in the market for a Not This phone protector/carrying clip.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your frustration with your Defender Series holster. It's strange to hear that your belt clip isn't securely holding onto your device, and we'll be sure to let our design team know about your experience. If you'd like to try another replacement clip, feel free to call us at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
not good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The phone keeps falling out of the case holder when its on your hip.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that you're having troubles with your Defender Series holster! We appreciate your feedback about the belt clip not securely holding your device, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, and we'd be more than happy to get you taken care of with a replacement clip. Feel free to call us at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
Poor OtterBox case
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.OtterBox has made much better cases in the past not happy with this one at all it would have gone back but had to have a case
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Brad!
We're sorry to hear about your disappointment with your Defender Series Pro! We'd love to hear more detailed feedback about your experience, so we can pass your thoughts up the ladder to our design team. Feel free to reach out to our helpful Customer Service Team at 1-855-688-7269, let us know about your experience.
Best,
OtterBox Customer Service Team
- Cons mentioned:Belt clip
Does not stay on the belt clip.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Usually this case is great, however the case will not stay in the belt clip. I have dropped my brand new phone more than three times now due to the clip. I even ordered a replacement clip and have the same issue. I will have to find another case with a belt clip that will work.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .You're not wrong to expect the Defender Series Pro holster to keep your Apple/Otter combo secure by your side when not in use, and we're very sorry for the unnerving experience. Please give our friendly Otters a call at 1-855-688-7269 and we'll be glad to help calm these belt clip complications once and for all.
Best,
OtterBox Customer Service Team
Very disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will not charge with MagCharge as advertised. Very disappointed
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there! We apologize for any disappointment you've experienced with the Defender Series Pro case for your iPhone 13/12 Pro Max. However, the Defender Series Pro is not one of our made for MagSafe cases. If this feature is important to you, we'd recommend checking out our Defender Series Pro XT case right here on Best Buy's website. We crafted that case with an additional magnet imbedded within it to ensure that MagSafe connection holds strong for you. Please feel free to give our customer service team a buzz at 1-855-688-7269 with any questions or concerns.
Cheers,
OtterBox Customer Support
Bad experience
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Phone unclips while wearing it normally. Have to put it in my pocket
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Defender Series holster! We appreciate your feedback about your belt clip not securely holding your device, and we'll be sure to let our design team know about your experience. If you haven't yet, please don't hesitate to call us at 1-855-688-7269, and our amazing team of Customer Service Otters would be happy to get you helped out with a replacement belt clip.
Best,
OtterBox Customer Service Team
Small
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Kinda small for a big phone how come on smaller phones the cases are bigger
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Defender Series Pro. We appreciate your feedback, and we'll be sure to pass your thoughts up the ladder to our design team. Rest assured, that case has been through hundreds of hours of design testing to ensure it will keep your phone safe with the drop protection OtterBox is known for. If you run into any issues with your case, please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269 or through the link below.
Contact us: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Otter box case
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t like it it kept falling of the clip not worth it
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We can definitely appreciate how an unnerving dynamic like this would make for a lackluster experience with the Defender Series Case, and we're very sorry to hear it's gone down this way. We're confident that we'll be able to get things on lock with a brand-new warranty replacement, so do feel welcome to give our friendly Otters a call at 1-855-688-7269 and we'll be glad to help get one in the works!
Best,
OtterBox Customer Service Team
- Pros mentioned:ProtectionCons mentioned:Bulk
Peace of Mind
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This cover turned my phone into a tank! It’s not too bulky and I love the protection. No matter if it’s on sale or full price, it’s an investment in protecting a phone you paid much more for.
I would recommend this to a friend Bad quality
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy this case, it’s the most terrible belt Clío and case setup. Stay away my iPhone 14 pro max is broken and I am very disappointed with the quality. Otterbok used to be the best
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We are so sorry to hear your iPhone 14 Pro Max was somehow compromised while under the watch of the Defender Series Pro case. Although we put forth every effort—from design and materials to manufacturing and post-production testing—to ensure our cases will provide the best protection available to help limit the potential for such discouraging outcomes, unfortunately, any given incident is still subject to a variety of unique dynamics that are at times beyond our control and prevent us from being able to eliminate all exposure to risk.
Our warranty won't be able to help with any device repairs or replacement, but we would like to get you set up with a new case for a fresh start on that side of things. Please feel welcome to reach us at 1-855-688-7269, and we will be glad to assist you further.
Kindly,
OtterBox Customer Support
Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed with this purchase. This case is supposed to protect your phone and i dropped it once to find my phone back piece shattered and a chip on the front edge of my new phone.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We are so sorry to hear of the damage your iPhone sustained during that lone drop while covered by the Defender Series Pro case. We do everything we possibly can to ensure our cases will provide the best protection possible to help limit the potential for such discouraging outcomes, but unfortunately, any given drop and subsequent impact are still subject to some unique variables that prevent us from being able to eliminate all exposure to risk.
Our warranty won't be able to help with any device repairs or replacement, but we would very much like to get you set up with a new OtterBox for a fresh start on that side of things. Please feel welcome to reach out to us at 1-855-688-7269, and we will be glad to assist you with this.
Kindly,
OtterBox Customer Support
- Pros mentioned:Fit, Protection
Perfect Fit for 13 Pro Max
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fits well on iPhone 13 Pro Max and still allows wireless charging pad to work flawlessly. I would recommend a glass screen protector, as this case doesn’t have a screen protector built in. Overall it’s a great product that I’m very confident will keep my phone safe and sound!
I would recommend this to a friend