Customer Ratings & Reviews
- Model:
- 77-83539
- SKU:
- 6471479
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers commend the Defender Series Pro Hard Shell for Apple iPhone 13 Pro Max and iPhone 12 Pro Max for its excellent protection, fit, grip, ease of use, and overall case quality. Some customers find the belt clip unfashionable and the case a bit bulky. Others mention the price is a little high compared to similar products, and some would prefer it included a screen protector and better wireless charging compatibility. Despite these minor drawbacks, many appreciate its lightweight design.
This summary was generated by AI based on customer reviews.
Poor OtterBox case
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.OtterBox has made much better cases in the past not happy with this one at all it would have gone back but had to have a case
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Brad!
We're sorry to hear about your disappointment with your Defender Series Pro! We'd love to hear more detailed feedback about your experience, so we can pass your thoughts up the ladder to our design team. Feel free to reach out to our helpful Customer Service Team at 1-855-688-7269, let us know about your experience.
Best,
OtterBox Customer Service Team
not good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The phone keeps falling out of the case holder when its on your hip.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that you're having troubles with your Defender Series holster! We appreciate your feedback about the belt clip not securely holding your device, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, and we'd be more than happy to get you taken care of with a replacement clip. Feel free to call us at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
Buttons are too hard to push through the case side
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buttons are too hard to push through the case side
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We are so sorry to hear you are experiencing an issue with being able to utilize the buttons with your Defender Pro Series case. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
- Cons mentioned:Belt clip
Does not stay on the belt clip.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Usually this case is great, however the case will not stay in the belt clip. I have dropped my brand new phone more than three times now due to the clip. I even ordered a replacement clip and have the same issue. I will have to find another case with a belt clip that will work.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .You're not wrong to expect the Defender Series Pro holster to keep your Apple/Otter combo secure by your side when not in use, and we're very sorry for the unnerving experience. Please give our friendly Otters a call at 1-855-688-7269 and we'll be glad to help calm these belt clip complications once and for all.
Best,
OtterBox Customer Service Team
Bad experience
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Phone unclips while wearing it normally. Have to put it in my pocket
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Defender Series holster! We appreciate your feedback about your belt clip not securely holding your device, and we'll be sure to let our design team know about your experience. If you haven't yet, please don't hesitate to call us at 1-855-688-7269, and our amazing team of Customer Service Otters would be happy to get you helped out with a replacement belt clip.
Best,
OtterBox Customer Service Team
Very disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will not charge with MagCharge as advertised. Very disappointed
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there! We apologize for any disappointment you've experienced with the Defender Series Pro case for your iPhone 13/12 Pro Max. However, the Defender Series Pro is not one of our made for MagSafe cases. If this feature is important to you, we'd recommend checking out our Defender Series Pro XT case right here on Best Buy's website. We crafted that case with an additional magnet imbedded within it to ensure that MagSafe connection holds strong for you. Please feel free to give our customer service team a buzz at 1-855-688-7269 with any questions or concerns.
Cheers,
OtterBox Customer Support
Small
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Kinda small for a big phone how come on smaller phones the cases are bigger
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Defender Series Pro. We appreciate your feedback, and we'll be sure to pass your thoughts up the ladder to our design team. Rest assured, that case has been through hundreds of hours of design testing to ensure it will keep your phone safe with the drop protection OtterBox is known for. If you run into any issues with your case, please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269 or through the link below.
Contact us: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Otter box case
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t like it it kept falling of the clip not worth it
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We can definitely appreciate how an unnerving dynamic like this would make for a lackluster experience with the Defender Series Case, and we're very sorry to hear it's gone down this way. We're confident that we'll be able to get things on lock with a brand-new warranty replacement, so do feel welcome to give our friendly Otters a call at 1-855-688-7269 and we'll be glad to help get one in the works!
Best,
OtterBox Customer Service Team
- Pros mentioned:ProtectionCons mentioned:Bulk
Peace of Mind
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This cover turned my phone into a tank! It’s not too bulky and I love the protection. No matter if it’s on sale or full price, it’s an investment in protecting a phone you paid much more for.
I would recommend this to a friend Bad quality
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy this case, it’s the most terrible belt Clío and case setup. Stay away my iPhone 14 pro max is broken and I am very disappointed with the quality. Otterbok used to be the best
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We are so sorry to hear your iPhone 14 Pro Max was somehow compromised while under the watch of the Defender Series Pro case. Although we put forth every effort—from design and materials to manufacturing and post-production testing—to ensure our cases will provide the best protection available to help limit the potential for such discouraging outcomes, unfortunately, any given incident is still subject to a variety of unique dynamics that are at times beyond our control and prevent us from being able to eliminate all exposure to risk.
Our warranty won't be able to help with any device repairs or replacement, but we would like to get you set up with a new case for a fresh start on that side of things. Please feel welcome to reach us at 1-855-688-7269, and we will be glad to assist you further.
Kindly,
OtterBox Customer Support
Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed with this purchase. This case is supposed to protect your phone and i dropped it once to find my phone back piece shattered and a chip on the front edge of my new phone.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We are so sorry to hear of the damage your iPhone sustained during that lone drop while covered by the Defender Series Pro case. We do everything we possibly can to ensure our cases will provide the best protection possible to help limit the potential for such discouraging outcomes, but unfortunately, any given drop and subsequent impact are still subject to some unique variables that prevent us from being able to eliminate all exposure to risk.
Our warranty won't be able to help with any device repairs or replacement, but we would very much like to get you set up with a new OtterBox for a fresh start on that side of things. Please feel welcome to reach out to us at 1-855-688-7269, and we will be glad to assist you with this.
Kindly,
OtterBox Customer Support
- Pros mentioned:Fit, Protection
Perfect Fit for 13 Pro Max
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fits well on iPhone 13 Pro Max and still allows wireless charging pad to work flawlessly. I would recommend a glass screen protector, as this case doesn’t have a screen protector built in. Overall it’s a great product that I’m very confident will keep my phone safe and sound!
I would recommend this to a friend iPhone case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product isn’t of a high quality for its exorbitant price
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're sorry to hear you're feeling like the cost of the Defender Series Pro case isn't quite in line with the value provided. Although we've never strived to be the lowest price point going, we genuinely put every effort—from design and materials to manufacturing and post-production testing—to ensure our cases will provide the best protection available to help safeguard one's device.
We trust your new case will prove its worth time and again, and we are always happy to help with any questions or concerns you might have. Just give our friendly Otters a call at 1-855-688-7269 if we can ever be of assistance, and we'll get right on the case!
Happy Holiday Season,
OtterBox Customer Support
- Pros mentioned:Fit, Protection
Protective case
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great fit and a very protective case,had a Defender case on my iPhone 11 so bought one for my iPhone 13 Pro Max to protect my investment !
I would recommend this to a friend - Pros mentioned:ProtectionCons mentioned:Bulk
Strong & not bulky
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good case if you're looking for some added protection. Not as bulky as some others.
I would recommend this to a friend - Pros mentioned:Protection
I really recommend it!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the OtterBox defender series pro hard shell for my Apple iPhone 13 Pro Max black. I’m so happy it’s exactly what I was looking for. It is the perfect protection for my iPhone. Thank you
I would recommend this to a friend - Pros mentioned:Protection
Perfect way to protect your iPhone
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect. saw my boss drop his phone at the ship yard onto to a metal deck from 30ft and didn’t break or have a scratch on his phone
I would recommend this to a friend - Cons mentioned:Price
The best IMO
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve always used Otterbox on my cell phones. Never a problem and never a broken phone. You do pay for quality though I have to admit I probably could have got it at a better price online, but I wanted protection immediately.
I would recommend this to a friend - Pros mentioned:Protection
Make the switch and dump your Android
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got my first cell phone in 1988 yes it was a bag phone and I have been an Android user for many many years, I wish had gone to the I phone a long time ago. This is perhaps the best phone I have ever had!
I would recommend this to a friend Quality case
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I always tell people to get the otter defender covers. Been having these since the military. Ive actually tested it by having my phone thrown off my truck at 30mph onto the street then proceed to ran over it with a full size truck. Went to the phone, NOT EVEN A SCRATCH OR BROKEN SCREEN. worked flawlessly. Yeah there might had been tire marks on the cover but it cleaned off easy with my hand. Also Otter Warranty is amazing..you get a replacement for the price if shipping if anything happens tonsaid case.
I would recommend this to a friend