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Customer Ratings & Reviews

$25.99
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Comp. Value: $79.99

Customer reviews

Rating 4.6 out of 5 stars with 1293 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

92%
would recommend
to a friend

Customers are saying

Customers commend the Defender Series Pro Hard Shell for Apple iPhone 13 Pro Max and iPhone 12 Pro Max for its excellent protection, fit, grip, ease of use, and overall case quality. Some customers find the belt clip unfashionable and the case a bit bulky. Others mention the price is a little high compared to similar products, and some would prefer it included a screen protector and better wireless charging compatibility. Despite these minor drawbacks, many appreciate its lightweight design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 64 Showing 1,261-1,280 of 1,293 reviews
  • Rated 5 out of 5 stars

    Perfect way to protect your iPhone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect. saw my boss drop his phone at the ship yard onto to a metal deck from 30ft and didn’t break or have a scratch on his phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best IMO

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve always used Otterbox on my cell phones. Never a problem and never a broken phone. You do pay for quality though I have to admit I probably could have got it at a better price online, but I wanted protection immediately.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality case

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always tell people to get the otter defender covers. Been having these since the military. Ive actually tested it by having my phone thrown off my truck at 30mph onto the street then proceed to ran over it with a full size truck. Went to the phone, NOT EVEN A SCRATCH OR BROKEN SCREEN. worked flawlessly. Yeah there might had been tire marks on the cover but it cleaned off easy with my hand. Also Otter Warranty is amazing..you get a replacement for the price if shipping if anything happens tonsaid case.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Make the switch and dump your Android

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got my first cell phone in 1988 yes it was a bag phone and I have been an Android user for many many years, I wish had gone to the I phone a long time ago. This is perhaps the best phone I have ever had!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great color

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product to protect your iPhone. I have been getting a lot of compliments about the color. I feel my phone is protected with Gopher cases.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Case for any iPhone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this as a discount and i love it. Best one yet. Plus how its comfy in my pockets with no discomfort. Excellent protection. Excellent discounted purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice and fit just right and will recommend it to all my friends

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otterbox

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this cover, I have had one for 4 years, and I have never damaged my phone

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Phone will not stay in holster

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case itself is great as all otter box cases I have owned. This one however has a huge defect holster. My brand new phone has fallen out multiple times. I find that the holster holds the phone solid when the screen is facing out vs in. The reason one buys this style is to protect the body and screen of the device. This is super frustrating for me as I am a service tech climbing up and down ladders. I’ve also tested it on my wife’s holster. Same issue. This case needs to be re engineered. It appears to hold best with the screen facing out due to the bolsters on the top and bottom of the of the front of the case. If the case can be redesigned with the bolsters equally on both sides it would solve the problem. Super upset. This would be a perfect 5 star if the phone and holster would do it’s intended job. Please fix issue

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're sorry to hear about your frustration with your Defender Series holster! It's strange to hear that your belt clip isn't securely holding onto your device, and we'll be sure to let our design team know about your experience. If you'd like to try a replacement clip, feel free to call us at 1-855-688-7269, and we can get your claim started.

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 5 out of 5 stars

    Great case, great value

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second time buying this case. I beat up my cases. I’ve got hands like feet. I drop things on the regular. So these cases are perfect for me. They can take a beating for sure

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Would t trust any other brand then OtterBox.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otterbox

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This otterbox is a slim fit and works great. Love having a clip

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good case

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good case to Protect yoir phone in i would recommend this case 

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    No wireless charging, not same defender

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not wireless charging compatible , not same defender case as ones before it. Offers basically zero protection on the side bezel part. Belt clip being recalled and supposedly new one will fix current belt clip problem.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      We're sorry to hear you've had such a lackluster experience with the Defender Series Pro Case. We actually have tested and confirmed compatibility with Qi wireless technology, but unfortunately, results can vary depending on what base is being used. And it's worth mentioning that this specific model wasn't designed to accommodate Apple's MagSafe ecosystem, so that charger won't work.

      Have you experienced a problem with the holster you received? If so, we can definitely help get things on lock with a brand-new warranty replacement. Just give us a call at 1-855-688-7269 and we'll be glad to help get one in the works!

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 5 out of 5 stars

    Best bang for your buck

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very durable and good quality for the price. Bonus points for being comfortable to hold also. Always my go to phone cover when upgrading my iPhone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otte box rocks !

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t understand all tje negative reviews, because my otter box does the job it’s supposed to do , to protect a 1200 dollar phone. Of course , i heve a touch of ocd , so the complaints i’m reading musr be from people that are really rough in their phones. I clean it evey day, i have ni problems wirh the covered flaps that protect the charging port, and the mute / on button .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dad loves it!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works very well! We love otter box cases for their durability!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Can Never go Wrong with Otter

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this case, its durability, the way it fits over the Camera to Protect it. I like that it doesnt have the cheap (easy to scratch) plastic screen cover. Only reason for not giving it 4 Stars is that I can not charge my iPhone wirelessly with this case on it. I am getting another charger, not sure if it's just the one I'm using now that is the problem, but it worked fine before I put the case on and it works still with my husbands Android who also has the same Otter case I do.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Can the iPhone 14 Pro Max fit this case?

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to see if the iPhone 14 Pro Max fits this case anyone knows

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love everything about this

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the color… love the grip… and the protection is the best.

    I would recommend this to a friend