Customer Ratings & Reviews
- Model:
- 77-83539
- SKU:
- 6471479
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers commend the Defender Series Pro Hard Shell for Apple iPhone 13 Pro Max and iPhone 12 Pro Max for its excellent protection, fit, grip, ease of use, and overall case quality. Some customers find the belt clip unfashionable and the case a bit bulky. Others mention the price is a little high compared to similar products, and some would prefer it included a screen protector and better wireless charging compatibility. Despite these minor drawbacks, many appreciate its lightweight design.
This summary was generated by AI based on customer reviews.
Otterbox
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Pro Hard Shell is okay with the holder it's about the best out there for this phone.
I would recommend this to a friendGreat service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent staff assistance and service. very knowledgeable and professional. Love the phone
I would recommend this to a friendHalf Baked
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ive aleays bought Otterbox Defenders all the way back to myniphone 4. This case doesnt derserve its name. The clip is flimsy and bareley locks rhe lhone in. The edges of the acreen are not nearly as protected as they were with the Defender for the 11 Pro Max. I was so confident whenni bought this case i though the packaging in the trash on my way out of the store. Unfortunately this means i can return it whichi would do in a second. This is case is no bueno
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .That's a long history with the Defender Series Case, and we truly do appreciate you putting your trust in Otter throughout the years. We were very sorry to learn that you're feeling pretty underwhelmed with your most recent case for iPhone 13 Pro Max, and we'd definitely like to do what we can to help turn things around.
Although we're only able to process returns for items that were purchased directly from our website, since you've had some trouble with the belt clip/holster, we can definitely talk options under our warranty. Feel free to give us a call at 1-855-688-7269 and we'll always be happy to help!
Kindly,
OtterBox Customer Service Team
Excellent Case!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Trusted these cases for years! They keep my phone safe and like new.
I would recommend this to a friendBlack case
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is very wide but fulfills its function of protecting your phone.
I would recommend this to a friendGreat case
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good case. Very tough. Holds up to wear and tear!!
I would recommend this to a friendAwesome case!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome case! I bought this as a gift. The case is super sturdy
I would recommend this to a friendGreat phone case
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful case just wait to put your glass protector in until the case is on. Otherwise it may pull the projector up.
I would recommend this to a friendClip sucks
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve used the otter box for many many years a king with the clip, but the dropped the ball on the clip. My phone always falls out of the clip this is a crap effort please fix this issue , other wise the case is self is awesome.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about the frustrations you've had with your Defender Series Pro! It's odd to hear that your belt clip isn't securely holding onto your phone, and we'll be sure to let our engineers hear about your experience. Thankfully we have a great warranty, so feel free to call us at 1-855-688-7269, and we can get you a replacement holster.
Best,
OtterBox Customer Service Team
Clip too loose
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Phone constantly falls out of holder. Will be returning soon.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Defender Series Pro! It's certainly odd to hear that your belt clip isn't securely holding onto your device, and we'll be sure to let our design team know about your experience. The good news is, we have a great warranty, so give us a ring at 1-855-688-7269 or file a claim online, here: https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
Quality has decreased!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The phone keeps falling out of the case holder when its on your hip. This the third otterbox for my iPhone 13 Pro Max. Otterbox wants to replace it with a refurbished replacement. That is a NO FOR ME!!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that you're having troubles with your Defender Series holster! We appreciate your feedback about the belt clip not securely holding your device, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, and we'd be more than happy to get you taken care of with a replacement clip. Keep in mind, all of our warranty replacements for this holster will be new. Feel free to call us at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
Iphone12pro max is different 13 pro max
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The size and detials between 12 pro max and 13 pro max Be carefule
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry about any confusion with our new iPhone cases! All of our cases have been redesigned for the newer, thicker iPhone 13 Pro Max devices, but our engineers also designed it to be compatible with the older devices as well. Rest assured, though last year’s case design was not compatible with this new device, we made sure to make a brand-new design that will work perfectly with your device. If you have any questions, feel free to call us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
Size problem
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not fit iPhone 13 pro max not even close. Be aware
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your frustration with your recent Defender Series Pro purchase! If you're purchasing your case in-store, be sure you're choosing the option labeled iPhone 2021 X-Large to ensure you're getting the correct case for your iPhone 13 Pro Max. If that was the case you purchased, please don't hesitate to call us at 1-855-688-7269, and we'd be more than happy to get you taken care of.
Best,
OtterBox Customer Service Team