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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 1307 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers commend the Defender Series Pro Hard Shell for Apple iPhone 13 Pro Max and iPhone 12 Pro Max for its excellent protection, fit, grip, ease of use, and overall case quality. Some customers find the belt clip unfashionable and the case a bit bulky. Others mention the price is a little high compared to similar products, and some would prefer it included a screen protector and better wireless charging compatibility. Despite these minor drawbacks, many appreciate its lightweight design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 1,307 reviews
  • Rated 5 out of 5 stars

    Otterbox Defender Pro

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case that has saved my phones many times from accidental drops. My preferred option for phone protection. On sale for the lowest price anywhere!

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Customer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Service Representative did an excellent job explaining the equipment purchased and the price wasn’t bad.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Otter Box

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are by far my favorite cases. They’ve never let me down. They completely and totally protect your entire phone and look good too. All the buttons and ports stay easily accessible. It actually protects your phone too…I’ve dropped mine tons of times with the case on and nothing happens to the device. Really smart investment!

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Otter Box

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otter box case has been great, fit and finish is perfect.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    I like Otto box they’re great cases

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fit prefect on my phone and I like it because it’s durable and keeps my iPhone safe from getting cracked or broken

    I would recommend this to a friend
  • Pros mentioned:
    Build quality

    Rated 5 out of 5 stars

    love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best types of phone case in my opinion, very nicely made as well as tough and reliable

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Best phone case I've ever owned.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always feel safe with otterbox fits perfect price is right one of the Best phone case I've ever owned. this is a case that will protect you

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Great pro 13 Max case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super case fits perfectly. Already dropped it twice with no damage!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Indestructible

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is a 10 for me. I’m very hard on cell phones. While it is a chore to remove the iPhone ( until you figure it out) you have protection. When I bought this phone (13 pro max) I broke the glass back in 2 days. It was hard to find this case—went to 3 Best Buy’s. This said, I am ever so pleased. There are tabs for the charger cable input and the on/off ringer. One drawback, given the mass, is it won’t charge on the charging stand—you have to use the chord. Case gets a 10 if you, like me, are had on things.

    I would recommend this to a friend
  • Pros mentioned:
    Build quality

    Rated 5 out of 5 stars

    Great protection

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good quality and rugged last forever had 3 phones with them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Best

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product , arrived faster yo my address. Nice to buy at Best Buy . Good cuality and duravitity. . Thanks

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Protects the iPhone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had good luck using OtterBox on my iPhone, and bought this as a replacement - same as the orginal. The original one protected my iPhone during typical drops and bangs, with no damage to the phone. The first OtterBox lost its ability to hold the iPhone to the back section - the spot where the clip holds it had worn a=out and the phone started falling out of the back holder when bumped. But it lasted through 2 - 3 years of constant use.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Best iPhone 13 Pro Max Case!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best case for a iPhone 13 Pro Max. They not only protect the phone very well but they last a long time as well. Even added a pop socket to the back of mine myself.

    I would recommend this to a friend
  • Pros mentioned:
    Grip, Protection

    Rated 5 out of 5 stars

    Great phone case!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best case for any phone! Easy to hold onto, very protective and thin design! A little pricey but worth it!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Phone protector

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was easy to install and works perfect to protect phone

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    OttoerBox continues to the best

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OtterBox is easy to use and keeps my phone from getting broken.

    I would recommend this to a friend
  • Pros mentioned:
    Build quality

    Rated 5 out of 5 stars

    Phone protector

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case for the price I paid Sllid construction

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great case! Would not on a phone without one on it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I work in emergency services and while responding to a call, I dropped my phone literally into a fire. It remained there for probably 3 to 5 minutes. I was able to finally get the phone out of the fire and the case was pretty well destroyed but after the phone cool down, it started right up. Guaranteed that otherwise the phone would’ve been destroyed the case saved it. This was a replacement for the one that got burnt.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otter-Box

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent! Seems durable, easy to slip on, and long lasting.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Satisfied!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was worried BB wouldn’t have the Otterbox for my iPhone 12 but did! And great price!

    I would recommend this to a friend