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Customer Ratings & Reviews

Your price for this item is $58.99
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The comparable value price is $64.95

Customer reviews

Rating 4.7 out of 5 stars with 197 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers are enthusiastic about the Defender Series Pro Hard Shell case's excellent protection and great fit for their iPhones. Many appreciate the ease of use and the case's high quality. However, some customers express disappointment over the lack of a built-in screen protector and find the case somewhat bulky. The improved grip is also a frequently cited positive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 197 reviews
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    OtterBox

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent protection for The Iphone. Cost more but worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    good case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i love it, its a good size and very protective. i recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Greatdeal

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought as a birthday gift to go with new iphone, great protection

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great design for a sturdy case.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just a great sturdy case with nice design. Belt holster is great.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality

    Rated 5 out of 5 stars

    best buy best store!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    solid! great case for my new iphone 14 very happy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No Substitute For An OtterBox.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Big fan of the OtterBox Defender. Recently got the iPhone 14 which is now the fourth iPhone I have owned protected by the OtterBox Defender. Previous iPhones have incurred many drops but not one damaged. You can't go wrong with an OtterBox.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best case for iPhone!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you want your phone to be protected and last then I suggest buying otter box and not be picky about they way it looks. This cases work and keep your phone from breaking when dropped. Highly recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This Otter Box is great!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sale price on this Otter Box. My husband needed a sturdy case to protect his new phone. Having the added clip works perfect while he’s working. Otter Box has always been my preferred brand.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Instructions on separating the layer is pathetic.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I spent over 40 minutes trying to figure out how this thing came apart or if it even did. I opened the box and there was the clip holder and the otterbox. I looked at the instructions which obviously were written in China because there was nothing indicating how the layered box came apart. I went onto Otterbox website and it didn't who anything either. Finally after looking at this layer box closer, I saw a couple of tab and got a small screwdriver and then the rubber separated from the layer. Then it all came apart and I could understand how it went together which was quite easy after getting it apart. But why there are zero instructions or even a video on Otterbox on how this comes apart, is ridiculous.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      We appreciate the candid feedback and are genuinely sorry for the poor instruction/installation experience you had with the Defender Series Pro case. We will make certain to share your frustration with the appropriate internal teams in hopes that we'll be able to avoid such things for others down the road.

      If we can ever be of any other Otter assistance, please do feel welcome to give us a call at 1-855-688-7269, and we'll always be happy to help!

      Happy Holiday Season,
      OtterBox Customer Support OtterBox

  • Rated 5 out of 5 stars

    Otter box case

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I only buy otter box to protect my iPhone. Dropped many time and stir no breaks. It’s the best there is but still a brick in size

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been purchasing OtterBox cases for years to protect my iPhones and the quality is second to none. Great product !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the otterbox, been on every phone I’ve had for last 12 years. Broken an otterbox, but not a phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great price for iPhone protection

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Otter iPhone protection is the Best! The sales price is much lower than the Verizon store!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Purchase to Protect an Asset

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Adds a tremendous amount of protection from mishaps and improves grip and handling of the phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Saves you phone from destruction

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I cannot recommend enough! Better safe then sorry when it comes to dropping your cell.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Case for iPhone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otter boxes are the best out there, great prices, products and durable for sure.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them expect this model has no protective cover. Great product though.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent so far. Have dropped my phone a few times and it did not brake.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    muffled and hard to hear

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had Otter cases in the past that worked great. This one cause your voice to be muffled and hard to hear. I will be returning

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey there, Dwight! We're very sorry for any trouble you might have had with the Defender Series Pro case for your iPhone 14/13. However, this case shouldn't be causing any audio issues for your phone in any way. Were you able to apply the case to your device correctly? We'll provide a link to one of our installation videos for you below that we hope helps. It sounds like you've already made the choice to move on from this case, but please give our customer service team a call at 1-855-688-7269 with any questions or if you need further assistance troubleshooting things.

      https://www.youtube.com/watch?v=3_a4l6aGqdw

      Cheers,
      OtterBox Customer Support OtterBox

  • Rated 5 out of 5 stars

    Otter box still the best.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still the best iPhone case for contractors, 24 years and counting.

    I would recommend this to a friend