Customer Ratings & Reviews
- Model:
- 77-88714
- SKU:
- 12645345
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers admire the product's exceptional protection, sturdy build quality, and comfortable grip, often noting its great value. They also appreciate its good fit, appealing appearance, and the convenience of the belt clip. However, some customers express disappointment over the removal of the integrated screen protector, its lack of MagSafe compatibility, and concerns about its bulk.
This summary was generated by AI based on customer reviews.
Good case but not enough for the price
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I believe that otterbox cases are really good but the material felt cheap
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there! While we are thrilled to hear that you have had a good experience with us in the past, we are sad to hear that you are less than impressed with your Defender Series Pro case for your iPhone 14 Pro Max. We're constantly working to improve our cases with each new release, so although this case may seem thinner in comparison to a case you had in the past, we've thoroughly drop-tested and confirmed this Defender Series Pro case offers a DROP+ rating 4X the military standard (MIL-STD-810G 516.6).
If you have any other questions or concerns, we would be happy to help! Just give us a call at 1-855-688-7269 and one of our awesome Otters will get you taken care of.
Best,
OtterBox Customer Support
Poor Quality and Terrible Warranty Process
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY. OtterBox used to make good quality products a decade ago but every year since they have continued to reduce the amount of rubber on the outer shell and padding in the inner shell. Each case I have bought has been ripped apart through normal use after less than a year. Their warranty process is horrendous. They will do everything in their power to not give you a replacement by making the warranty claim process drawn out, forcing you to validate the purchase through an email chain of messages.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We are so sorry to hear you experienced an issue with your case. Please reach out to our CS Team by phone or via chat, and we are happy to help with our warranty process.
U won't be Sorry
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A little pricey but well worth it, we got this for our Sister in law. Best case for iPhone and wireless charging still works with this case
I would recommend this to a friendIphone 14 pro max shotter box
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice color :)) . People compliment my case. Been rocking otterboxes sice my samsung galaxy s6+ . Been more loyal to otterbox than to my girl
I would recommend this to a friendOtterbox
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this case as it is so much stronger than the old school cases that had openings on the buttons, caused many broken screens
I would recommend this to a friendOtterbox
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quick shipping and lowest price I could find! Otterbox is as expected. Best quality phone case,and the only one I’ll ever buy.
I would recommend this to a friendOk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This Otterbox doesn’t feel as durable as the older ones.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're sorry to hear you're not feeling super confident in the durability of the Defender Series Pro case for iPhone 14 Pro Max. We actually put the case through our rigorous Drop+ Protection program to ensure it's up to the challenge, and it did not disappoint!
That said, if something comes up and your particular unit starts to show some signs of fatigue, we'll be glad to help get you set up with a brand-new warranty replacement!
Cheers,
OtterBox Customer Service Team
Otterbox
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. I have used this product before. I purchased a new phone, and with it, a new Otterbox.
I would recommend this to a friend- Cons mentioned:Screen protector
Over priced
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Way over priced for a piece of rubber that doesn’t come with any protection over the camera lenses. you have to buy that separate?
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there! We apologize if the Defender Series Pro case for your iPhone 14 Pro Max wasn't quite what you were expecting. This case features raised edges around the screen and camera to assist with drop protection, but we're sorry if you didn't find these sufficient. We don't have any camera lens protectors available, but if you're looking for that next level protection for your device, we'd recommend pairing this case with one of our trusty screen protectors, like the Alpha or Amplify Glass.
As far as pricing goes, we think the cost of the unit is well worth the high-caliber protection, outstanding customer service, and limited lifetime warranty that all come along with the product. We appreciate you taking the time to share your thoughts on this case with us though. Please feel free to give our Otters a ring at 1-855-688-7269 with any questions or if you'd like to chat about this some more.
Best,
OtterBox Customer Support
Case ok clip not good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Case is fine. Belt clip don’t hold good causing phone to fall out easily. I will be returning this.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello Dom! We are sorry to hear that you are returning your product. But thank you for the feedback! We work diligently to improve our cases with each new iteration of our products thanks to feedback like yours.
Great Covers
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent…………………………………………………………………………………………………………………………….::::::::::::::::
I would recommend this to a friendLove it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I honestly love buying Otterbox. Alway trust it and love the warranty
I would recommend this to a friendBest case for the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best case I have ever had ! Not to big not to small , just right .
I would recommend this to a friendGood otterbox product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent product and is exactly as described would buy again
I would recommend this to a friendGood
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good case, it take work but it does work with MagSafe
I would recommend this to a friendThe most wonderful case
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm a firefighter and all my iPhones have used this case.
I would recommend this to a friendiPhone 14 case
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I brought this item cause i had just up graded my phone
I would recommend this to a friendRugged
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Rugged, already saved dropped phone. Color true to photo
I would recommend this to a friendGgvcxxf
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.BjhgfbmmbxAAWEGCVBNLLIJHCZDFFVVBBJJUYTFCVBBLLLLKBBVV
I would recommend this to a friendIphone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Intuitive. Great display. Fast with 5G
I would recommend this to a friend