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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 728 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers recognize the product for its exceptional protection, good fit, and sturdy build quality, which also provides a reliable grip. Many appreciate its appealing appearance, included belt clip, and great value. However, some customers express disappointment regarding the removal of the integrated screen protector and its lack of MagSafe compatibility. Despite 'bulk' being a potential concern, many users find the product to be surprisingly non-bulky.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 728 reviews
  • Rated 4 out of 5 stars

    Otta box case

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sturdy and lightweight , only con is that is a crime to take off . But other than that it’s pretty durable

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 1 out of 5 stars

    No screen cover

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My case does not have a top covering for the screen as show in the advertisement.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Our apologies for the confusion, but it is correct that the Defender Series Pro case does not include a screen protector. The online images are actually depicting the device display rather than a screen protector, but since a screen protector is clear, we can certainly appreciate how you'd have been thrown off a bit.

      If you're at all interested in adding another layer to the mix, we do make several screen protectors that can be paired with your new case for extra security, such as the Alpha Glass which you can check out here at Best Buy through the link below. Feel free to give our friendly Otters a call with any questions, and we'll always be happy to talk shop!

      https://www.bestbuy.com/site/otterbox-alpha-glass-screen-protector-for-apple-iphone-14-pro-max-clear/6511037.p?skuId=6511037

      Best,
      OtterBox Customer Support OtterBox

  • Pros mentioned:
    Protection
    Cons mentioned:
    Screen protector

    Rated 5 out of 5 stars

    Timeless

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using the otterbox defender series case since I had an iPhone 3GS. I like the fact the case no longer comes with a pre-installed screen protector because it doesn’t get grimy or cloudy like the previous generation model. It’s protective and sleek. The clip comes in handy when I’m watching tv on my phone or to use it as a stand for the Standoff feature. I also got it on sale for $25. Can’t beat the price and protection. Great value.

    I would recommend this to a friend
  • Pros mentioned:
    Build quality, Protection

    Rated 5 out of 5 stars

    BEST CASE EVER- STURDY -

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love this case. I’ve had it for the iPhone 13 Pro, the 13 Pro Max, and now the iPhone 17 Pro Max — and it’s super sturdy. I work in construction, so my phone takes a beating, but this case holds up great. Back in the day, I used a different model, but it wasn’t as tight, and over time the movement caused tiny scratches or a sort of “polishing” effect on the phone itself. That doesn’t happen with this one, which I really appreciate. The 17 Pro Max version is another story, though — I just wish it protected the entire back of the phone. Still, it’s a solid case overall

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Outter box

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for an otter box phone case and found one on sale at the store. It fits perfectly and protect. I believe I made a good buy.

    I would recommend this to a friend
  • Pros mentioned:
    Build quality, Protection

    Rated 5 out of 5 stars

    Otter phone case

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its the best protection for my iphone. Its made out of some tough material to handle anything.

    I would recommend this to a friend
  • Pros mentioned:
    Build quality, Protection

    Rated 5 out of 5 stars

    Excellent case, durable and stylish

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love this case, the quality feels very durable and it protects my phone perfectly. The design is sleek and not as bulky as other protective cases. The raised edges help protect the screen and camera. I’ve dropped my phone a couple of times and it didn’t suffer any damage, which gives me a lot of peace of mind. I definitely recommend this purchase!

    I would recommend this to a friend
  • Pros mentioned:
    Build quality, Fit

    Rated 5 out of 5 stars

    iPhone case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality and perfect fit. I love It Stylish, durable, and worth the price

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Rugged case for everyday use

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    Best Buy Employee
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've trusted OtterBox for years, and the Defender Pro continues to deliver. The protection is top-tier without feeling ridiculously bulky, the grip is excellent, and the port covers do a great job keeping dust out. It has already survived a few accidental drops without a scratch on my phone. Wireless charging still works, and the included holster is a nice bonus. If protecting your iPhone matters more than showing it off, this case is an easy 5-star pick.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Defender outter box

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best case I’ve been able to find in the past years. That’s keep my phone protect and they stand behind their warranty’s

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Sturdy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this case so much so I had to go back to it! I had purchased another case that was see through so I could admire the purple color of my IPhone! But after far too many drops to the floor and cracking the back of my phone, I had to head on back to Otto Boxes! I mean it isn’t fancy but it sure keeps my phone safe and me from doing a claim for another phone!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Extra Protection

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone case is the best!! It is sturdy, reliable, and sleek!! I tend to drop it more often than I care to admit, but I never have to worry about damage to my phone. Dropped my phone off of the roof by accident, not a single scratch!!

    I would recommend this to a friend
  • Pros mentioned:
    Build quality, Fit

    Rated 5 out of 5 stars

    Great buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits perfectly for my iphone 14 PM, very sturdy, no loose ends

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    OUTERBOX

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Then only case I would recommend, very long lasting and protects phone !!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I Would Definitely Buy Again

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using Otterbox for years for at least 3 generations of iPhones. A few times, a bad fall has damaged the Otterbox, but NEVER has my iPhone gotten damaged. This latest purchase was when a drop damaged my 3 year old Otterbox so it wouldn't stay clipped in the belt harness. But the phone is just fine!

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Great case!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case. Solid fit for your iPhone. Very durable.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Case looks good and care free for usual drops

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case looks good. Assumed it will look like a box and plastic. The case is strong enough to handle the usual drops

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Great value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits well, very protective case and low sale price. Whats not to like?

    I would recommend this to a friend
  • Pros mentioned:
    Grip

    Rated 5 out of 5 stars

    Tough phone case

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is just what I was looking for! It’s rugged and super for protecting against drops. It also has a good “hand-feel”. I’d definitely recommend it and buy it again.

    I would recommend this to a friend
  • Pros mentioned:
    Grip

    Rated 5 out of 5 stars

    Structure

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve dropped my phone off countertops, out of my car, and even down a flight of stairs—and thanks to OtterBox, it’s still flawless. The protection is no joke. You can feel the durability the moment you snap it on, but what surprised me most is how sleek it still looks. It’s not bulky like you’d expect from something this tough. The grip is solid, the buttons are responsive, and the screen lip gives just the right amount of peace of mind. OtterBox strikes that perfect balance between rugged and refined. Definitely worth every penny if you care about keeping your phone in mint condition.

    I would recommend this to a friend