Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 703 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers are impressed with the level of protection offered by the Defender Series Pro Hard Shell for Apple iPhone 14 Pro Max, as well as its grip, fit, and ease of use. Many appreciate the case quality, price, and included belt clip. Some customers have noted the absence of a screen protector and the lack of MagSafe compatibility, while others feel the case is not too bulky.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 703 reviews
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Tough Case

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best protective case I’ve tried. Protected my iPhone from drops and once from being flung off my truck at 70 mph. Does what it is supposed to do for a good price.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Amazing Product

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good product fits my phone even with screen protector and it’s very durable

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Max Protection

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super protection. Fits my iphone 14 perfectly and has a good look and feel to it. Works with my mag wireless charger. Come with an extra outer shell that can snap on and off and serve as a belt clip or lock open to be a kick stand.

    I would recommend this to a friend
  • Pros mentioned:
    Grip

    Rated 5 out of 5 stars

    Worth it

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality!Sturdy but light and smooth nice looking!Perfect finish.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Great buy

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits perfectly for my iphone 14 PM, very sturdy, no loose ends

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great defender

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case. It has protected my phone on a couple drops. It is easier to manage using the holster- and the holster allows me to put on belt both vertically and horizontally.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great product

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great and valuable product. It protects the phone from any expected harm.

    I would recommend this to a friend
  • Pros mentioned:
    Grip, Protection

    Rated 5 out of 5 stars

    Better than it's predecessor! Great case!

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case just feels good. I had last year's case for my iPhone 13 Pro Max and I thought that case was great. This one for the iPhone 14 Pro Max is even better. It's thinner than the case for the 13 Pro Max version and weighs less. The ridges on the sides are spaced out a little more and provides a better grip. Great protection, great grip, great case!

    I would recommend this to a friend
  • Pros mentioned:
    Grip, Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Very good case

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is not bulky at all nice grip and superior protection

    I would recommend this to a friend
  • Pros mentioned:
    Grip
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Bulky but worth it

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent case. I don’t usually use the defender. They are usually just too bulky. It probably does exceed my maximum grip comfort level but it’s so grippy that it actually cancels that out which is why I went with it vs their other cases which are slightly narrower but have hard plastic backs.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Easily carry and protect your phone

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Owned OtterBox cases for years. The case provides the protection that I like my phone to have. One of the main reasons I purchased the OtterBox case again is it still comes with the belt clip. Pro Max is large and I don’t have to worry about the phone falling out of my pockets plus the belt clip protects the screen when I’m not using it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    MY APPLE 14 OTTERBOX CREDIT CARD HOLDER :

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Purchased My APPLE OTTERBOX 14 Credit Card Holder For My APPLE -14 IPHONE” In December 17, 2025. At BEST BUY WILLOWBROOK” Location. It Was A Great Purchase Holder Has A Compartment For My Credit Cards I Am Pleased It Was Discounted Before Christmas Sale.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Great case

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everyone knows otterbox. Great protection for your phone. Slightly bulky but that’s ok.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Phone Case

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can not believe what a difference a case can make in the quality of seeing my phone. Outer box has served me well. It was a purchase over due!!

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Best Phone Protector

    |
    |
    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Haven’t had any issues. Fits the phone perfectly and doesn’t slide off surfaces easily. I’ve dropped the phone numerous times and it protected it extremely well. The phone still looks brand new.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the cost

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sturdy design. Cases are long lasting. The price is high but the build quality and customer service more than make up for it. Old phone still looks brand new.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Can’t go wrong with Otterbox!

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have the unfortunate distinction of being fairly clumsy. We’ve all been there before…you take out your phone to take a picture, you set it on your trunk, all of the different scenarios! I also really like technology and having the latest version of iPhone. This is typically in the pro max version. I’ve ALWAYS used otterbox products! I love that the case is always molded perfectly to my phone and that the side buttons always function as they should with the case on. Secure tabs to silence my phone and to plug it in to charge so I know water won’t get in and damage it. I’ve dropped my phone numerous times, and have taken zero damage! I’ve replaced my screen protector probably four times but don’t even have a scratch on my case. I will always use this product because for me it’s stood the test of time through multiple variations of iPhone. ALWAYS a solid product and well worth every single penny spent.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    OtterBox IPhone case

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is one of the best cases I’ve have had in a long time I had the exact same phone case for my 11pro but when I traded that in and got a 14 pro max I quickly found a case in that size. I for some reason drop my phone frequently when I’m walking by accident or if I just forget my phone is on my lap and I get up and it just drops screen first. Super Sturdy lasts a long time only thing that might snap if not careful is the plastic frame that goes underneath the rubber outer shell. It could snap when taking of the case for cleaning or rearranging it. I remember I dropped my phone corner first into concrete sidewalk and was like oh no it has to have cracked now but because of the case being so well designed my phone was 100% fine and not a smear or smudge from the concrete on the corner of where it fell. Great product!!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    OtterBox Defense Pro Cell Phone Case

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my new iPhone 14 Plus Max cell phone when Apple stopped the software and security updates for my iPhone 7. After spending such an outrageous sum for the phone, I wanted to be sure I had the best protection available. After researching cases on the internet, reading reviews, and confirming with a Best Buy employee, I bought this case along with a Zagg screen protector. I now feel confident the phone is well protected and will be safe from any damage if dropped and am no longer nervous in handling it. The case does add a slight more weight to the already heavier phone than I am used to, but doesn’t bother me at all. The added holster with a kick stand is a nice feature and added protection for the phone if thrown into a tote or luggage.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great case

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits the phone perfectly and provides great protection for the phone.

    I would recommend this to a friend
Sponsored