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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 574 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers often highlight the excellent protection offered by the Defender Series Pro Hard Shell, along with its good fit and build quality. Some appreciate the grip and the inclusion of a belt clip. However, a few customers have concerns about the bulkiness and price, and some miss the inclusion of a screen protector.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 24 Showing 461-480 of 574 reviews
  • Rated 5 out of 5 stars

    Protects great!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great!!!! I don’t buy any other brand!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Phone case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it’s done what it’s supposed to do I’m happy with it.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Disappointingly difficult to use

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Firstly, this is a very durable phone case. However, it is terribly difficult to not only disassemble but then put your phone into it without any directions especially for a younger person. It is very confusing and ultimately we returned it and purchased a reliable Speck case.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We are sorry you had a bad experience with our Defender Series Pro case. While these cases do require to be installed, they are designed to last and keep your phone protected! We also have a lot of great options outside of the Defender Series cases that help keep your phone protected! OtterBox

  • Rated 5 out of 5 stars

    Love love love this

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this product. I have dropped my new phone a lot and seems to be ok. Very happy this is a smaller case than my last phone. I highly recommend this.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank you!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is a good value? However, I wish you would sale them separately! I lose the clip from time to time. Then , I have to buy the complete unit! Great service in the store! Thank you!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case if you drop your phone a lot

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s is an amazing case it is very strong a d resistant

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

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    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone 14

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a new case for my new phone. I works nicely.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otter boxes

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I buy all cases have 4 phones and iPod love them all thank you for great products

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tim

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The OtterBox case was Exactly what I needed and at a good price

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Otterbox

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is very durable, my only issue is that this otter box does not have a screen protector.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Vincent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sales person was very knowledgeable highly recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very durable !!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for my boyfriend at work he loves it because of how durable it is !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otterbox Defender

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Reliable, tough and easy to use on my phone. I highly recommend it for anyone who has an Apple iPhone

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good iphone 15 to replace a lost one.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm glad Best Buy has this service of purchasing older new phones at reduced prices and otterboxes.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    owner

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The OtterBox case is very hard to secure the phone into it. The Falcon case that I had with my XR iPhone was MUCH easier to attach my phone and was made of a more durable but pliable material.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      We’re so sorry to hear about the trouble with your product! Please reach out to us via chat, and we are happy to help with this! OtterBox

  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Always a great case

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    New phone, new case. This case served me well so got it again for my new phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    OtterBox Hard Case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great iPhone Case for the price! Easy to install and light weight.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Outerbox iPhone 13

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits good Was easy to install Will see how it preform after some time

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 3 out of 5 stars

    You may need a new charging cable to fit into this

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good coverage and snug fit... however the port for charging in the case blocks USB C with wider shielding for the plug. You have to get a slimmer charger to fit into the slot which I now have to buy.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We are so sorry to hear that you are experiencing an issue with charging. The charge port cover area was designed to accommodate chargers made by the device manufacturer and by OtterBox. If our Customer Service Team may help, please do not hesitate to reach out as we are always happy to assist or troubleshoot issues! OtterBox