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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 282 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

94%
would recommend
to a friend

Customers are saying

Customers are delighted by the exceptional protection this case provides for their devices. Users also frequently praise the precise fit, high build quality, and the convenient textured grip that makes the phone easier to handle. While most feedback is positive regarding features like the belt clip and color options, a small number of customers noted that the product is somewhat pricey.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 282 reviews
  • Rated 5 out of 5 stars

    Otter box Defender Pro with Kickstand Belt Clip

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The OtterBox fits well-I did wish it would actually include instructions in how to put it on instead of forcing you to look it up online. It comes with a belt clip-I only saw the part that it was a kickstand or might have gotten another kind. Kickstand works fine, but I got tired of pulling it out (not hard to do!) of hard shell kickstand part just to take a picture. I do like the “rubberized” feel of the cover (without the kickstand) and will probably not use the kickstand much.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otter box defender case

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very inexpensive and great quality. My favorite case so far!! Plus it comes with a clip that’s also a stand you just have to press on the clip until it snaps in place.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Investment for your Phone!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hands down has been my favorite OtterBox Series phone case for nearly all my iPhones for years. OtterBox has never let me down. This case provides just enough protection without feeling like a brick. I’ve dropped my phones countless times in the gym, getting in-out of the car, etc. and this case has saved my phone every time. If you line FEELING your phone in your hand and want optimal protection, invest in this case!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this case so much! I use it everyday and always grip my phone and have had no issues

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Reviewing

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Favorite Case! I love ho it make my phone still feel slim and how I could drop and not work about cracked screen!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Will only charge with a mag charger 60% of the tim

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is garbage. I can’t actually believe Best Buy sells these. Almost $75 after taxes, and it only charges with the mag charger 60% of the time. Unfortunately for me, I only determined there was an issue about one week after Best Buy‘s return period. Please do your customers a favor and stop selling these. Exceptionally disappointed.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We apologize for any confusion or inconvenience. The Defender and Defender Pro Series case are compatible with wireless charging, but do not contain magnets in the case. Therefore, they will not adhere or "snap" to MagSafe charging stands and accessories. Should one be looking for a case with the rugged protection of the Defender, but also with MagSafe (magnets in the case) the Defender XT is an excellent option to consider! Please give our CS Team a call at 1-855-688-7269 and we are happy to help with any further questions! OtterBox

  • Rated 5 out of 5 stars

    Great hard shell case!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my husband who is a coach. He has loved it! It is very sturdy and protects the phone well. He also likes the clip and it holds on well to his pants/shorts.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Excellent Protection & Qualtiy, but has tradeoffs

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    SUPER OtterBox protection! Zero issues there. Just be advised the thickness of the rubber required to give that awesome shock protection will make the buttons a bit harder to press. Not impossible, but you will have to grip the phone and squeeze. Also if you primarily use wireless charging, again the amount (thickness) of rubber required to provide that OtterBox level of protection will challenge many wireless charging pads. Those two subtle issues aside, I absolutely love this case as unlike many other cases that use thicker rubber to protect your phone, the OtterBox rubber is actually grippy when compared to Speck, Quadlock, and a every other brand I could fin in store at Best Buy. It’s the ONLY only that has a textured/grippy back as well, so it won’t slide off surfaces that aren’t level as easily as most other cases.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic Grip All Around

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case and love that the entire thing has grip. Mine has developed a creek sound after 1 month of use, but it's not that big of a deal. Ultimately, I don't really use it because the bulk it adds is impressive and I'm one of the iPhone mini fanatics. From a protection standpoint, it feels like a tank and I almost WANT to throw my phone around.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Protection for iPhone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case fits my iPhone 15 Pro perfectly. It is very well constructed. Although I don't wish to test it, it should protect a phone very well if dropped.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sturdy and practical

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my husband’s new iPhone and it has worked well for him. Very handy to clip on his waist instead of trying to pull the phone out of pants pocket. Also like that the clip-on part of the case also serves as a stand when put on the back pf the phone and also protects the phone when put on the front of the phone while clipped on the waist.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    OtterBox - Defender replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had my previous OtterBox - Defender Series Pro for 20 months before the tab to cover the charging port fell off. I didn't want to leave it exposed so I ordered a new one. My phone is back to being protected!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 15 Pro

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have bee purchasing Otter Bix phone protectors for several years. I find them to be durable and they have alway protected my phone from accidental drops. This is a plus when trade-in time comes around.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phine Protection

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case has held up and provides the protection as aspected for me. Can't say enough for the Otterbox Brand, it holds to dedicated purpose.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Mostly great product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is heavy duty and does a great job protecting our iPhone. However after several months of use, the clip gets weak and has broken on a couple of past versions. Hoping this one will do better. We will still purchase replacements of it because it is still the best option with a clip on feature.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Case!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have been an Otterbox User since the iPhone 4 (2010). The case(s) have never let me down. The construction and feel are second to none. I have no reason to use any other.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    OtterBox case for iPhone 15pro

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This OtterBox case is a lifesaver! It’s super durable and gives my phone amazing protection without feeling overly bulky. The textured grip makes it easy to hold, and the raised edges are great for keeping the screen and camera safe. I’ve already dropped my phone a couple of times, and it came out without a scratch. Definitely worth the investment!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I want to love it but can’t

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good but missing MagSafe (I know it’s not supposed to have it) I love these defenders and my complaint is not what you think. I want more colors in the variant that has MagSafe but this is not a review for that case. This case has everything I love about otterbox it’s hefty and rugged. Has a good feel and a good weight. But it’s so hard to justify getting this case over a case with MagSafe. Every single thing about this case I love is ruined by the fact this version does not have it. I bought this case thinking I wouldn’t miss my MagSafe ecosystem that much but I do. If you’ve never used it you don’t know what you’re missing. I’m aware that some do not like MagSafe but there is no given reason a case should not have MagSafe when it is in this form. This would actually help the case not stretch out from having then adhesive mounts places on the back (if you can get them to stick) my only complaint is that otterbox doesn’t just offer MagSafe on all their cases to end the confusion.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great case!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the case and the price I got it for. For is perfect and snug!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for my needs!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always go with OtterBox and in particular the defender. I once left the phone on top of my car and drove off, at 60mph the phone flew off the top and was ran over by a car behind us. I heard it pulled over, the case was scratched to heck but the phone was absolutely fine. I don’t recommend testing it this way, but since that accident it has been OtterBox Defenders or bust and I have always been satisfied!

    I would recommend this to a friend