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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 264 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the Defender Series Pro Hard Shell for Apple iPhone 15 Pro, particularly praising its protective capabilities, secure fit, and enhanced grip. Users appreciate the case's quality, ease of use, sleek design, and the convenience of the attached belt clip, with some expressing fondness for the available color options. The only notable concern mentioned by a few customers is the product's price point.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 13 Showing 241-260 of 264 reviews
  • Rated 4 out of 5 stars

    Ok

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still like otterbox cover but holder fits sloppy and afraid I will lose my phone

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Messy Store, Wrong Hook

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was priced wrong and I returned it right away. For all of the employees standing around, they could maybe make sure things are in the right places, hooks and tidy things up a bit. The store is always a mess.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! If you find an OtterBox case to meet your needs, please reach out to our CS Team by phone or via chat with any questions or needs as we are always happy to help! OtterBox

  • Rated 4 out of 5 stars

    Phone protector.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty nice and strong material, good for working outside.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not so great!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure why I’m having such bad luck with otter box but second case with a defective holster. Phone drops doesn’t fully click on either side of the case. Bummed! :(

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We are so sorry to hear you are experiencing an issue with your belt clip holster and/or your Defender Pro Series case. Please reach out to our CS Team by phone or via chat, and we are happy to help with this situation! OtterBox

  • Rated 3 out of 5 stars

    Doesn’t feel secure

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had many otterbox defender cases over the years but this one seems to be the least secure. I feel like it doesn’t snap into the belt holder securely.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We are so sorry you are experiencing issues with your belt clip holster! Please reach out to our CS Team by phone or via chat, and we are happy to help with this! OtterBox

  • Rated 1 out of 5 stars

    Otter box case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Button don’t properly work with this case for an iPhone 15

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      We’re so sorry to hear about the trouble with your product! Please reach out to our Customer Service Team via chat, and we are happy to help with any questions or concerns you may have on this! OtterBox

  • Rated 1 out of 5 stars

    not worth it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    there is no case for the flip that really works. the hinge is better than other cases, but it still broke within a month.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We’re so sorry to hear about the trouble with your product! Please reach out to our CS Team by chat, and we are happy to help with this! OtterBox

  • Rated 2 out of 5 stars

    Mr.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The belt clip portion is fine. The tab to hold the phone in place needs work. A slight push on the tab and the phone is released

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We are so sorry to hear you are experiencing an issue with your Defender Pro Series case and belt clip holster. Please reach out to our CS Team by phone or via chat, and we are happy to help with this! OtterBox

  • Rated 1 out of 5 stars

    Disappointed

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case broke the first time it was put into use. It detached the phone case from the clip and had to be glued back together. Very disappointed with the issue. I have had identical style cases from this manufacturer on previous phones without any problems. Obviously the quality control has slipped.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We are so sorry to hear that you experienced an issue with your case. Please reach out to our CS Team by phone or via chat, and we are happy to help with this situation! OtterBox

  • Rated 1 out of 5 stars

    Wrong size

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not fit my new I phone 15 Even had help from associate First time a Best Buy associate didn’t know what she was talking about The right size otterbox was cheaper at ATT store

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor design, great product otherwise

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not come high enough to protect the front of the phone, 1st screen protector was damaged by the shallow lip on the cover. Had to replace the protector and get a better cover

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We are so sorry to hear you experienced an issue with your case. Please reach out to our CS Team by phone or via chat, and we are happy to help via a warranty replacement case! OtterBox

  • Rated 1 out of 5 stars

    Poor fit of components

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Belt clip would not secure the iPhone in the bracket.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      We’re so sorry to hear about the trouble with your product! Please reach out to our Customer Service Team via chat, and we are happy to help with any questions or concerns you may have on this! OtterBox

  • Rated 1 out of 5 stars

    Not for iphone 15 pro

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It said that it will fit an iPhone 15 Pro but it does not fit an iPhone 15 Pro.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We apologize for any issues associated with your case. Each of our Defender Series case is designed to fit a specific device, so upon ensuring your Defender Series case is labeled for the device you have, please give our Customer Service Team a call at 1-855-688-7269 and we are happy to help with troubleshooting this with you! OtterBox

  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Defender Pro

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid, rugged, sleek, and sexy. Keep your phone protected and safe!

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Grip

    Rated 5 out of 5 stars

    Perfect

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits very well and feels great ! Good grip and easy to fit recommend

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recommend this case for the people that really want to protect their phone

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Fit

    Rated 5 out of 5 stars

    Works as advertised

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pickup was quick and painless. Fits perfect easy to install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otterbox

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love otterbox and have for years. But I really love the newer sleek design that doesnt seem to affect the protection at all.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Great product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the OtterBox defender series historically great protection for all of my previous phones. I wish they still came with a screen protective film. Overall great history with these products.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    OtterBox is the best

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, keeps your cellphone protected for years!!

    I would recommend this to a friend