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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 253 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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94%would recommend to a friend

Customers are saying

Customers highly value the Defender Series Pro Hard Shell for Apple iPhone 15 Pro, particularly praising its protective capabilities, secure fit, and enhanced grip. Users appreciate the case's quality, ease of use, sleek design, and the convenience of the attached belt clip, with some expressing fondness for the available color options. The only notable concern mentioned by a few customers is the product's price point.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 253 reviews
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Best Investment for your Phone!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hands down has been my favorite OtterBox Series phone case for nearly all my iPhones for years. OtterBox has never let me down. This case provides just enough protection without feeling like a brick. I’ve dropped my phones countless times in the gym, getting in-out of the car, etc. and this case has saved my phone every time. If you line FEELING your phone in your hand and want optimal protection, invest in this case!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otter box Defender Pro with Kickstand Belt Clip

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The OtterBox fits well-I did wish it would actually include instructions in how to put it on instead of forcing you to look it up online. It comes with a belt clip-I only saw the part that it was a kickstand or might have gotten another kind. Kickstand works fine, but I got tired of pulling it out (not hard to do!) of hard shell kickstand part just to take a picture. I do like the “rubberized” feel of the cover (without the kickstand) and will probably not use the kickstand much.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this case so much! I use it everyday and always grip my phone and have had no issues

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Reviewing

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Favorite Case! I love ho it make my phone still feel slim and how I could drop and not work about cracked screen!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Will only charge with a mag charger 60% of the tim

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is garbage. I can’t actually believe Best Buy sells these. Almost $75 after taxes, and it only charges with the mag charger 60% of the time. Unfortunately for me, I only determined there was an issue about one week after Best Buy‘s return period. Please do your customers a favor and stop selling these. Exceptionally disappointed.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We apologize for any confusion or inconvenience. The Defender and Defender Pro Series case are compatible with wireless charging, but do not contain magnets in the case. Therefore, they will not adhere or "snap" to MagSafe charging stands and accessories. Should one be looking for a case with the rugged protection of the Defender, but also with MagSafe (magnets in the case) the Defender XT is an excellent option to consider! Please give our CS Team a call at 1-855-688-7269 and we are happy to help with any further questions! OtterBox

  • Pros mentioned:
    Grip, Protection

    Rated 4 out of 5 stars

    Excellent Protection & Qualtiy, but has tradeoffs

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    SUPER OtterBox protection! Zero issues there. Just be advised the thickness of the rubber required to give that awesome shock protection will make the buttons a bit harder to press. Not impossible, but you will have to grip the phone and squeeze. Also if you primarily use wireless charging, again the amount (thickness) of rubber required to provide that OtterBox level of protection will challenge many wireless charging pads. Those two subtle issues aside, I absolutely love this case as unlike many other cases that use thicker rubber to protect your phone, the OtterBox rubber is actually grippy when compared to Speck, Quadlock, and a every other brand I could fin in store at Best Buy. It’s the ONLY only that has a textured/grippy back as well, so it won’t slide off surfaces that aren’t level as easily as most other cases.

    I would recommend this to a friend
  • Pros mentioned:
    Grip, Protection

    Rated 5 out of 5 stars

    Fantastic Grip All Around

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case and love that the entire thing has grip. Mine has developed a creek sound after 1 month of use, but it's not that big of a deal. Ultimately, I don't really use it because the bulk it adds is impressive and I'm one of the iPhone mini fanatics. From a protection standpoint, it feels like a tank and I almost WANT to throw my phone around.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Failing anger management class

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Failing anger management class but every time I throw my phone up against the wall or across the driveway, it remains unscratched and maintains its like new appearance. So, until i get my anger issues until control, I will continue to buy Otterbox Defender phone cases

    I would recommend this to a friend
  • Pros mentioned:
    Grip, Protection

    Rated 5 out of 5 stars

    OtterBox case for iPhone 15pro

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This OtterBox case is a lifesaver! It’s super durable and gives my phone amazing protection without feeling overly bulky. The textured grip makes it easy to hold, and the raised edges are great for keeping the screen and camera safe. I’ve already dropped my phone a couple of times, and it came out without a scratch. Definitely worth the investment!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    OtterBox - Defender replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had my previous OtterBox - Defender Series Pro for 20 months before the tab to cover the charging port fell off. I didn't want to leave it exposed so I ordered a new one. My phone is back to being protected!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love OtterBox defender cover they are great for protecting your phone, especially when you work in an industry and a subject to drops and fluids

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Otterbox

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My phone is always protected especially when I am at work. Sleek design with strong protection

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Grip

    Rated 5 out of 5 stars

    Phone case approval

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case has a great feel and easy to hold. Perfect fit.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    The Box

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price and these otter boxes fit in the phone perfectly

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    amazing case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very strong and nice case, i dropped my phone twice and no damage

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Perfect!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great protection for my phone! Still slim enough to go in a small purse

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Excellent cover

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has protected my phone no matter how much I dropped it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I want to love it but can’t

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good but missing MagSafe (I know it’s not supposed to have it) I love these defenders and my complaint is not what you think. I want more colors in the variant that has MagSafe but this is not a review for that case. This case has everything I love about otterbox it’s hefty and rugged. Has a good feel and a good weight. But it’s so hard to justify getting this case over a case with MagSafe. Every single thing about this case I love is ruined by the fact this version does not have it. I bought this case thinking I wouldn’t miss my MagSafe ecosystem that much but I do. If you’ve never used it you don’t know what you’re missing. I’m aware that some do not like MagSafe but there is no given reason a case should not have MagSafe when it is in this form. This would actually help the case not stretch out from having then adhesive mounts places on the back (if you can get them to stick) my only complaint is that otterbox doesn’t just offer MagSafe on all their cases to end the confusion.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Product and Company

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the OtterBox Defender series phone cases. Together with a glass screen protector(not included) and camera lens covers(not included)my phones are always safe. I have been using them for various phones for over ten years now. I have a physical outdoor job. The included belt clip holds securely to my belt and phone all day, everyday for years now. None of my phones have incurred ANY damage while using these cases. I have dropped Android and IPhone phones too many times to count. On dirt, rocks concrete it has always protected my phones. I did have a case crack at the thinnest spot near the buttons of my IPhone 12 Pro at the time. OtterBox honors their guarantee. I simply contacted them, sent proof of purchase and a picture of damaged case. Within days I had a new case at no charge.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Sturdy phone case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this case to protect my phone at work. As a machinist I can get metal shavings, coolant, and all sorts of grime in my charge port, the rubber flap on the bottom of this case helps prevent that. Also the sturdy 2 piece case lets my phone bounce off the floor and not crack the screen protector like my previous slimmer case did.

    I would recommend this to a friend
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