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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 632 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.9 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers often highlight the excellent protection offered by the Defender Series Pro Hard Shell, along with its good fit and build quality. Some appreciate the grip and the inclusion of a belt clip. However, a few customers have concerns about the bulkiness and price, and some miss the inclusion of a screen protector.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 632 reviews
  • Pros mentioned:
    Build quality, Protection

    Rated 5 out of 5 stars

    Cracked phones

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Saved my whole phone! Very well secured build so your phone sets inside to avoid major break.

    I would recommend this to a friend
  • Pros mentioned:
    Build quality, Fit

    Rated 5 out of 5 stars

    Great phone cover

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best product I’ve ever invested in. Had same brand on an older phone and it outlasted the phone. Great quality. Perfect fit

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Best Buy Employee

    Rated 5 out of 5 stars

    Favorite Otterbox Case

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    Best Buy Employee
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Fits perfectly on my iPhone. Dropped my phone the next day after putting it down and phone stayed in-tact without any external damage or internal issues. Definitely recommend if you like keeping your phone clipped on your belt at work or anywhere you go. Stays nice and tight on clip, assuring no fall issues while moving around rapidly for miles at a time. Best phone protector I have ever bought using my hard earned money. Definitely my favorite.

    I would recommend this to a friend
  • Pros mentioned:
    Build quality

    Rated 5 out of 5 stars

    Very happy with my OtterBox case I got at Best Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well built, I actually picked up the wrong one, took it back in still unopened and they exchanged it and found the right one. I had one exact like before it lasted years.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    iPhone 15 case

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits my iPhone perfectly. Has the belt clip which I always use. For a guy it is very handy.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Protects your phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does this add bulk? Yes. Do i worry if i drop my phone? No. Ive used otterbox before so i knew this would add bulk but I know phones are fragile so while this is not as sleek as other cases I know it protects it. I got this on sale for $40 but I would not recommend it for more than that.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    My Hero, the OtterBox - Defender!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! I feel safer using my phone having the Hard shell on one side and the attachment which covers around the entire phone when it's banging around in my purse. I would highly recommend the purchase for your iPhone15.

    I would recommend this to a friend
  • Pros mentioned:
    Grip

    Rated 5 out of 5 stars

    Great cover

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it. It makes it easy to hold onto the phone and if it does drop, no worries, it’ll absorb the shock.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    hikerb

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems fairly sturdy and hopefully will protect my phone should it need too. Time will tell. I just installed it today so as I say time will tell. It's a little difficult to fit the phone into and it could use a much better set of directions for installation. Just has pictures and arrows on the back of the box with no explanation, not that it's rocket science, but I had a bit of a struggle getting my phone into it.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Love my phone case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the Otterman, great case to protect my phone. Lasts a long time, and sturdy. Even when you drop your phone, this case holds up and protects.

    I would recommend this to a friend
  • Pros mentioned:
    Belt clip, Protection

    Rated 5 out of 5 stars

    Best phone case!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is really good. All the buttons are accessible and it protects the phone really well. The belt clip is also very convenient and comfortable to use. It also works well with screen protectors.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Otter

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just perfect, protects phone. Count on Best Buy to have product at decent price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Optimal Protection

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used Otter Boxes for each IPhone I have purchased. The Otter Box provides optimal protection for the expensive IPhone. When dropped, the phone bounces and I have never had a broken screen or a dented phone. It may not look trendy, but it does its job.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Grip

    Rated 5 out of 5 stars

    Otterbox rocks!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fit is snug. Adds much need grip to the iPhone. As always, Best Buy’s shipping was very quick!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Beautiful cases

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have purchased this case for every single one of my iPhone products and I love it , so protective and very professional looking

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great Protection

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case is very secure and sturdy. My phone is well protected

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Safe!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kept my phone safe from many drops because I’m so clumsy.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Best protection for these expensive iPHone devices

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried a transparent soft protective case to show off the pretty red color. That failed in one day - allowing the protective glass to crack over the screen of my new Apple iPhone 14 when I drove a car with my key ring in pants pocket. The Otterbox-Defender Series Pro Hard Shell solved that problem. It has protected my iPhone 14 from falls at 4' onto concrete floors flat, and on edges, even screen face down. The exposed two camera lenses are recessed 1/16" and not scratched. I understand that a sliding or flap hinged protective cover would interfere with getting quick unexpected photos thus carry the phone in a soft pouch designed for glasses to protect those lenses as extra precaution.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    OtterBox Defender shell case is awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality of the OtterBox is awesome. The protection it gives my phone is phenomenon. Its built to withstand anything.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    heavy duty case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband loves this case-protects well with all his outdoor work and heavy lifting, etc

    I would recommend this to a friend