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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 519 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.9 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers value the Defender Series Pro's excellent protection and secure fit, frequently praising its ease of use and high-quality construction. Many appreciate the included belt clip for added convenience, while some find the case's bulkiness or price to be drawbacks. The absence of a built-in screen protector is also a point of concern for several customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 22 Showing 421-440 of 519 reviews
  • Rated 5 out of 5 stars

    Thank you!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is a good value? However, I wish you would sale them separately! I lose the clip from time to time. Then , I have to buy the complete unit! Great service in the store! Thank you!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otterbox Defender

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Reliable, tough and easy to use on my phone. I highly recommend it for anyone who has an Apple iPhone

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Disappointingly difficult to use

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Firstly, this is a very durable phone case. However, it is terribly difficult to not only disassemble but then put your phone into it without any directions especially for a younger person. It is very confusing and ultimately we returned it and purchased a reliable Speck case.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We are sorry you had a bad experience with our Defender Series Pro case. While these cases do require to be installed, they are designed to last and keep your phone protected! We also have a lot of great options outside of the Defender Series cases that help keep your phone protected! OtterBox

  • Rated 5 out of 5 stars

    Sgt Morris

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, professional staff, quick in and out

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    OtterBox Hard Case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great iPhone Case for the price! Easy to install and light weight.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection is a must!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my case! Very durable! I recommend this case to any person!

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 3 out of 5 stars

    You may need a new charging cable to fit into this

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good coverage and snug fit... however the port for charging in the case blocks USB C with wider shielding for the plug. You have to get a slimmer charger to fit into the slot which I now have to buy.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We are so sorry to hear that you are experiencing an issue with charging. The charge port cover area was designed to accommodate chargers made by the device manufacturer and by OtterBox. If our Customer Service Team may help, please do not hesitate to reach out as we are always happy to assist or troubleshoot issues! OtterBox

  • Rated 4 out of 5 stars

    Returns made easy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the wrong accessory for my phone the return was easy and i also got insight on a screen protector for my model phone

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Outerbox iPhone 13

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits good Was easy to install Will see how it preform after some time

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Always a great case

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    New phone, new case. This case served me well so got it again for my new phone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Good quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good protector. I thought it came with front screen cover

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for people who basically throw there phone at the ground :)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Case

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super durable, life time warranty plus warranties phone if damaged .

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice and simple case, makes the phone look very good.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Overpriced

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overpriced… only replacement available for iPhone 15 at my best buy… previous same case lasted one year before falling apart

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We have a great warranty, and our Customer Service Team would be more than happy to get you a new product via warranty replacement. Please reach out to us via chat, and we are happy to help with this! OtterBox

  • Rated 5 out of 5 stars

    Just as advertised

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just as described. Very resistant for drops, especially considering I got this for my mother, who has a habit of dropping her phone.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still one of best in my book. I have ran over mine with a fork left and no damage to phone. The customer service from this company is one of the best also.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    i have things i bought years a go and wonderful

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    almost every thing from best buy and very great because the things you buy is very important for your self.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    We only use an OtterBox case

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case is cost a little more, but it's worth every penny.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tothepoint

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Although the rubber flaps that cover the charging port & the switch to silence the phone are a little difficult to move out of the way.

    I would recommend this to a friend