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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 568 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers often highlight the excellent protection offered by the Defender Series Pro Hard Shell, along with its good fit and build quality. Some appreciate the grip and the inclusion of a belt clip. However, a few customers have concerns about the bulkiness and price, and some miss the inclusion of a screen protector.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 25 Showing 481-500 of 568 reviews
  • Rated 5 out of 5 stars

    Case

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super durable, life time warranty plus warranties phone if damaged .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just as advertised

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just as described. Very resistant for drops, especially considering I got this for my mother, who has a habit of dropping her phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tothepoint

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Although the rubber flaps that cover the charging port & the switch to silence the phone are a little difficult to move out of the way.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    i have things i bought years a go and wonderful

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    almost every thing from best buy and very great because the things you buy is very important for your self.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still one of best in my book. I have ran over mine with a fork left and no damage to phone. The customer service from this company is one of the best also.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy Bop!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Customer service very good because I had no idea what I needed for my phone. The otter box was a great choice. Thanks Best Buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best iPhone case out there.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otterbox never lets me down. I work as a Heavy Equipment Mechanic and this case holds up to the demands.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    We only use an OtterBox case

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case is cost a little more, but it's worth every penny.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product! I dropped my cell phone recently and thank goodness I protected it with this otter box. It's a life saver for these cell phones.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No title

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I very pleased with purchase for my husband. The clip keeps him just laying his phone down anywhere.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 13 OtterBox indestructible case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The OtterBox phone case for the iPhone 13 is outstanding! Virtually waterproof, and indestructible. This case is well worth the money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Phone Case!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    EXCELLENT!!! LOVE IT !!! Thank You to the store Associate for helping me as soon as I entered the store in Florence,SC.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Defender!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best ever better then advertised, excellent best brand in the market

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not the Otterbox I’m familiar with

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thus Defender is different than what I expected. I like the rubbery feel of previous versions. I had an iPhone 8 for 7 years without issues. I don’t know if I’ll have the same experience with this case protection.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Otterbox

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect product to protect as I have dropped it repeatedly and no damage resulted

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Overpriced

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overpriced… only replacement available for iPhone 15 at my best buy… previous same case lasted one year before falling apart

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We have a great warranty, and our Customer Service Team would be more than happy to get you a new product via warranty replacement. Please reach out to us via chat, and we are happy to help with this! OtterBox

  • Rated 5 out of 5 stars

    OtterBox

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have used this style case with other models and have never had any issues. It’s a little bulky but a good rugged case.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Kid friendly

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for the kids phone-boys are clumsy . Very durable and not bulky

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    High performance

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sturdy and plenty of shock protection to save people from inevitable accidents

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Drop-proof case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No-slip case if if it still happens to slip out of your hand the case is very shock resistant.

    I would recommend this to a friend