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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 568 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers often highlight the excellent protection offered by the Defender Series Pro Hard Shell, along with its good fit and build quality. Some appreciate the grip and the inclusion of a belt clip. However, a few customers have concerns about the bulkiness and price, and some miss the inclusion of a screen protector.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 28 Showing 541-560 of 568 reviews
  • Rated 2 out of 5 stars

    case is too thick for wireless charger

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does not work well with wireless charger. It is a nice case, but I can't use the wireless charger.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      We’re so sorry to hear about the trouble with your product! Please give our CS Team a call at 1-855-688-7269 M-F 8AM-5PM , or reach out to us via chat, and we are happy to help with any questions or concerns you may have on this! OtterBox

  • Rated 2 out of 5 stars

    Good bye Best Buy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case is good but I was 3 days late from the deadline on returning a case I didn’t need and I could not get a refund . I will get my next purchase through Amazon . I’m done with Best Buy !!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didn’t like

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too stiff to get on my phone Too expensive Ordered from amazon

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      We are confident that the retailer will help with this issue. Please feel free to reach out to the retailer you are working with on this. OtterBox

  • Rated 2 out of 5 stars

    Cheap

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Feels much thinner and less sturdy than previous generations.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    product was not what I thought it was going to be .

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! Our engineers removed the built-in screen protector from our Defender Series case to ensure complete functionality with the newest devices. Our Defender Series was redesigned in order to provide the same drop protection even without the built-in screen protector. The addition of one of our amazing screen protection options provides your phone with premium protection and outperforms our previous Defender Series designs. OtterBox

  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulkiness

    Rated 5 out of 5 stars

    Best case to purchase

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sleek, durable, and MagSafe-compatible. This case offers excellent protection without adding bulk. Dropped my phone a couple of times—no damage at all. Highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Fit
    Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Wise Shopper

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality and fit. Was easy to install. Too expensive for what you get. Should be cheaper.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quickly and nice customers service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was an amazing experience whith Best Buy burying the Iphone 15 for my daughter she love it's!!! Thank you!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Worth it every time.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m not trustworthy with expensive electronics. Never have been. My first phone in 2004, I broke within hours. Whole pitcher of beer over it. Now I have 2 small children! So, Factor all that in and yeah, the otter box is the only cover I have used for all my phones for almost a decade. Worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Great cell phone case!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect fit for the iPhone 14! All the buttons and access ports are in the correct location. This is the third OtterBox I’ve purchased and they all have protected and been reliable. Great quality!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Awesome

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly what I was hoping for. This was a great purchase, keeps my phone well protected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sue’s phone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have previously purchased this case for other phones in our household, and have recommended to others for use always a good product and effective with ensuring that the phone is not damage

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    iPhone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product makes iPhone safe and secure. Always buy these products from Best Buy.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great case

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The otterbox defender pro case is extremely reliable, it keep my phone protected against any accidents.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Would buy again

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great phone case and protects the phone to the best of it ability and would trust OtterBox with any of my other devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otter holder

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always used otter they are the best especially in construction

    I would recommend this to a friend
  • Pros mentioned:
    Belt clip

    Rated 5 out of 5 stars

    Otter box iPhone 13

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very durable Great quality Handy belt clip I would recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Top Quality

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is not the first Otterbox I've owned and all have been exceptional in their quality and functionality.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Very pleased

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always buy otter box and never have an issue even though I’ve dropped my phone plenty of times

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 15

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchasing the iPhone 15 was a huge upgrade from iPhone SE

    I would recommend this to a friend